I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were als... See more
Company replied
Location
Switch location11 Eastgate Shopping Centre, IV2 3PP Inverness, GB
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See what reviewers are saying
Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances. We also managed to have a few... See more
Company replied
20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff. Went next door to Vodaphone...like a breath of fresh air! Well dressed and presentable staff...service second t... See more
Company replied
Dear sir / madam or to whom it may concern! Just wanted to pass on how very VERY satisfied we were today when we went into your store in inverness! We only went into get a new tariff for my girlfrie... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Inverness
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
11 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom
4.9
Excellent
219 reviews
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trustworthy people
Very friendly and professional staff. I felt supported despite my difficulties with technology and my poor English (I'm Spanish). Many thanks to all of them.
July 24, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Paco,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service. Cameron was very helpful and knowledgeable. Helped transfer phone data in-store. Discussed other products and new a lot about them all.
July 24, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Jordan was a great help and helped a man out. Excellent customer service.
July 15, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Bill,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone staff so helpful
I have found all the staff at vodafone Inverness extremely helpful and staight forward to deal with. They try to ensure I get the best available deals for phone and wifi. Jordan has been especially helpful.
July 14, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey George,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc was so helpful and knowledgeable
Marc was so helpful and knowledgeable. He restored my faith in the Inverness store.
July 12, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We were so impressed by the clear…
We were so impressed by the clear communication, understanding of our needs and levels of engagement from the team members. Professional and polite! Thank you
July 11, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Fiona,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lachlan, The Customer Assistant
I came into store with my dad to sort out my Iphone, we were served by Lachlan who not only helped sorting out my old phone but gave us a great deal for getting a new one (as I was due an upgrade). He was very helpful and knowledgeable and although the store's computers weren't working very well, he helped us quickly and efficiently.
June 30, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Abby,
Thanks for the lovely review and fantastic support for Lachlan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service would definitely recommend!
Cameron was incredibly patient helping my Mum upgrade her phone. He explained everything as he went and set up her new phone. Can’t recommend the customer service enough. Thank you.
June 21, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hi Natalie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan was fantastic
Jordan was fantastic. Patient and helpful and did everything he could to meet needs at good price. Would recommend to others. I am not phone savvy. He explained things v well.
June 13, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hi Louise. Thank you for your review for Jordan. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I excellent customer care by Cameron
I had the pleasure of being assisted by courteous employee by the name of Cameron. Got me an amazing deal
June 6, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hi Carolyn, we are pleased to hear about your fantastic recent experience. It's great to hear Cameron was so helpful Thank you for your 5 star feedback. We hope you enjoy your amazing deal.
Thanks,
Vodafone Social Media Team
Lachlan from Inverness store 100%…
Lachlan from Inverness store 100% experience 11 out of 10
June 5, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hi Donna.
We're happy to hear that you had such a wonderful experience in our Inverness store. Thank you for taking the time to leave us this great feedback!
Vodafone Social Media Team
Knew what I wanted and Ross had all the…
Knew what I wanted and Ross had all the answers. Very professional and polite.
June 4, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cameron, the Branch Manager, is excellent.
Cameron, the Branch Manager, was fantastic. His ability to upsell so naturally with relevant products from just speaking with me and taking the time to understand my needs was great. I came into the shop quite late at 5pm knowing they shut at 5.30pm however Cameron assured me he was in no rush and wanted to help as much as possible. He took his time and did not rush me which was very much appreciated. This alone made me go for the more expensive option as I could take the time to make a decision.
The other members of staff that were also working were very friendly and a credit to the store.
Thank you all!
I am still waiting to hear from Vodafone as to when my new phone and iPad will be available for collection from the store - it would be great to get an update soon.
It would also be good if the Inverness had a direct number so I could call for an update however I can understand why they don't have this.
May 31, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Fiona,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Cameron & staff.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey Blair,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely top class service from James…
Absolutely top class service from James who has the patience of a saint and comforting knowledge - a credit to Vodafone.
May 15, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Robert,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service from Lachlan today
Brilliant service from Lachlan today, knowledgeable, interested, helpful, quick to explain and reassuring.
Pleasure to have his support. You should be very happy Vodafone.
May 11, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey John,
Thanks for the lovely review and fantastic support for Lachlan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jordan was extremely helpful and I have…
Jordan was extremely helpful and I have come away with a phone and package I am very happy with. He answered all my questions in plain English which makes life so much easier. Thank you
May 9, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Jane,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had visit at Inverness eastgate branch…
Had visit at Inverness eastgate branch and gentleman name Jordan was really good service , sorted my problem
May 3, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Moaj ,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Just had my time wasted and didn’t get…
Just had my time wasted and didn’t get my issues resolved! 😔
Just to add to the insult didn’t even get a call back from the manager I spoke after explaining I wasted an hour and a half.
April 25, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Eugenio,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey Ross,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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