Vodafone UK - Irvine Reviews 

297
TrustScore 5 out of 5

5.0

2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ Irvine, GB


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Rated 5 out of 5 stars

Alex was very helpful to myself and my mum in helping us get new phone deals. He gave us excellent advice and was very friendly and helpful. Excellent customer service.

Company replied

Rated 5 out of 5 stars

Truely fantastic experience with vodaphone shop irvine mall and as an x buisiness person very much appreciated in today shopping jim shields.the ladys name was heather.

Company replied

Rated 5 out of 5 stars

Nathan, Scott and team were welcoming, knowledgeable, earnest and respectful! They worked hard and kept us informed as they prepared my wife’s new iPhone 16 plus. This entire process is complex but it... See more

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  • 2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ, Irvine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

297 reviews

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5.0

All reviews

(297)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Got exactly what phone I wanted taylor…

Got exactly what phone I wanted taylor at irvine vodaphone shop was great and really helpful

May 13, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey Allison,

Thanks for the lovely review and fantastic support for Taylor.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I would like to so a huge big ty to…

I would like to so a huge big ty to Chloe at Irvine store as went above and beyond five stars Ty so much 👍👍👍👍👍

May 7, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to the Irvine store today to…

Came in to the Irvine store today to get a new sim and got Kayleigh who was fantastic such a credit to Vodafone she never disappoints

May 3, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey Suzanne,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan

Nathan, Scott and team were welcoming, knowledgeable, earnest and respectful! They worked hard and kept us informed as they prepared my wife’s new iPhone 16 plus. This entire process is complex but it was carried out skilfully and professionally and everything seems absolutely in order! A job well done!!

April 17, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey Colin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Scott for all your help…

Thank you Scott for all your help setting up my new SIM contract.

April 17, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey Sandra,

Thanks for the lovely review and fantastic support for Scott.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

BE VERY AWARE

WOULD GIVE THEM MINUS 5 STARS CLAIM BY TRUSTILOT ONE OF THE BEST IS THAT IN A CIRCUS FOR CLOWNS HAVE HAD BROADBAND OVER 3 MONTH NOW HAS ONLY REACHED NEAR TOP OF SPEED RANGE ABOUT 3 TIME THAT WAS AFTER 3 TIMES WHEN OPENREACH CAME OUT TO SORT SPPEED EVEN OPEN REACH SAID VODAFONE WERE THE WORST TO DEAL WITH EVEN MY ROUITER HAS PACKED UP A FEW TIME TRIED TO GET COMPENSATION THATS THE JOKE

April 14, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey John, I apologize for the issues you've been experiencing with the home broadband set up. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have.

I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor was great

Taylor was great. transferred all my stuff over brilliant guy

April 12, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent and professional staff

April 1, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey Thomas,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for an upgrade and got kayleigh…

Came in for an upgrade and got kayleigh she was very polite and efficient if I could give her 12 stars I would.

March 14, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi James. Thank you for your review for Kayleigh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for an upgrade and got…

Came in for an upgrade and got kayleigh. Very friendly and great help

March 11, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello Charlotte,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kirsty’ service

Kirsty made the upgrade on my phone quick and easy. Very friendly, informative and thorough at explaining everything.

March 2, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Gillane,

Thank you for your review for Kirsty. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 4 out of 5 stars

Great and good help

Great and good help

March 1, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone and contract

Kayleigh made having to purchase a new phone so easy. Such a lovely girl, friendly, patient and a pleasure to have helping you when you don't have a clue about tech. I would recommend Kayleigh if you need help. My new phone and contract suits my budget and no pressure to get a more expensive package. Thank you so much Kayleigh and for sorting out my account log in problems also and helping me transfer all my data which I would have struggled with 😁

February 26, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Helen,

We're so grateful for your positive feedback on Kayleigh, it really makes a difference! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor was excellent

Taylor was excellent, saved me a lot of money

February 22, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for my upgrade and got Kayleigh…

Came in for my upgrade and got Kayleigh she was fantastic and helped me get my trade in sorted for my new phone. Very polite and explained everything very well.

February 13, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Gloria,

This is lovely feedback for Kayleigh. Thanks for your kind words and taking your time to share the experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Nathan was amazing

Nathan was amazing. Answered all questions I had. I felt that he wanted to help and help he did.

Please send Nathan my thanks.

February 5, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Euan,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rachel set my phone up for me a…

Rachel set my phone up for me a couldn't be happier

January 29, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi William,

This is lovely feedback for Rachel. Thanks for taking your time to share.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great help from Andy

Was planningbon switching to o2 but there was an issue and saw Andy who helped sort me out with a new phone. Thanks very much :)

January 5, 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Lyn,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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