Vodafone UK - Kendal Reviews 

223
TrustScore 5 out of 5

4.9

8 Westmoreland Centre, LA9 4LR Kendal, GB


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Rated 5 out of 5 stars

I had a FANTASTIC experience in Kendal the other day. I had bought a simcard for a phone at Manchester Airport and had not been given the info I needed to activate the plan. I went in for help and w... See more

Company replied

Rated 5 out of 5 stars

Needed help in setting up e-sim for a forthcoming trip and was so helpful and actually set my phone up.i was so pleased with the service and ever so grateful

Company replied

Rated 5 out of 5 stars

Karl and pearl at Vodafone Kendal have been so helpful and I would like to say a big thank you to them The time they spent sorting out my phone issues and speaking with Apple directly for me

Company replied

Rated 5 out of 5 stars

Hannah in Kendal store was exceedingly helpful patient and knowledgeable as I tried to get upgrade on my overdue contract. She quickly understood I wasn’t techy so explained things in normal langu... See more

Company replied


Company details


Contact info

  • 8 Westmoreland Centre, LA9 4LR, Kendal, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, very friendly, helpful and professional staff.

November 24, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Stephen,

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great store!

Great store!

Wouldn't know where we would be without it. Amber helped me and my wife get new phones sorted out.

November 18, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Frank,

Thanks for letting us know what an amazing job Amber did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Amber was really helpful, I am a technophobe but she explained everything really well

November 18, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Sandra,

Thanks for letting us know what an amazing job Amber did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, most helpful and patient

October 22, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey there,

It's great to hear about your recent experience, thank you for reviewing.

If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amber has given fantastic advice and…

Amber has given fantastic advice and has been very helpful excellent

October 18, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Carol,

Thanks for the lovely review and fantastic support for Amber.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Sorted everything and answered all queries.

October 12, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Julie,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team


Rated 5 out of 5 stars

Morgan was absolutely amazing!

Morgan was absolutely amazing! He provided us with a welcoming experience that was quick and easy.
Thankyou

September 26, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Amy,

Thank you for taking the time to review. It's great to hear about your recent experience and how Morgan provided good service.

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Got my new phone on pre-order, and collected it from store when arrived.

September 22, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service :) quick and easy :)

September 13, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Michael,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was so helpful

Ben was so helpful as I really no know nothing about the mobile phone contract process AND he saved us a considerable amount of money!

September 12, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Mary,

Thanks for sharing your fabulous feedback for Ben. It's great to see he was able to help get the right plan for you.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben talked us through everything and…

Ben talked us through everything and was both informative and wonderful to talk to. Great service, would happily recommend ^^

August 21, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Layla,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

Great staff, really helpful and cool. Cheers Ben.

August 11, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Stuart, It's great to see Ben left such a positive impression on you.
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Great store

I recently went into Kendal Vodafone to get a new phone sim, and was served by Amber. She made it all very easy and was very friendly! Had a great experience, thank you :)

August 9, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Lottie. Thank you for your review for Amber. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, good chat

July 29, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Aaron,

Thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was a great person to deal with

Ben was a great person to deal with, helpful and able to get me the best deal possible. Lovely character.

July 28, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Gemma,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service, thank you!

Ben and Euan spent well over an hour sorting out the problem with my phone; all with good humour and great patience.

July 13, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Chris,

Thanks for letting us know what an amazing job both Ben and Euan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was really helpful and answered…

Ben was really helpful and answered every questions.

July 13, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Krisztina,

It's great to hear the service you've had from Ben in store.

Thanks for your review.

If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Thank you for amazing service .

Thank you for amazing service .
Ben was really helpful and professional.

July 10, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Dagmara,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan was absolutely brilliant

Morgan was absolutely brilliant. So helpful and patient and I'd give his customer service 10 stars out of 5 if I could.

July 7, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi. Thank you for your review for Morgan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Morgan was so helpful and good at his job he sorted everything out really polite and helpful

I came to the store because my phone wasn't working it turned out to be terminal so I got a new one and upgraded my phone

July 4, 2023
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Mike,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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