Vodafone UK - Kendal Reviews 

223
TrustScore 5 out of 5

4.9

8 Westmoreland Centre, LA9 4LR Kendal, GB


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Rated 5 out of 5 stars

I had a FANTASTIC experience in Kendal the other day. I had bought a simcard for a phone at Manchester Airport and had not been given the info I needed to activate the plan. I went in for help and w... See more

Company replied

Rated 5 out of 5 stars

Needed help in setting up e-sim for a forthcoming trip and was so helpful and actually set my phone up.i was so pleased with the service and ever so grateful

Company replied

Rated 5 out of 5 stars

Karl and pearl at Vodafone Kendal have been so helpful and I would like to say a big thank you to them The time they spent sorting out my phone issues and speaking with Apple directly for me

Company replied

Rated 5 out of 5 stars

Hannah in Kendal store was exceedingly helpful patient and knowledgeable as I tried to get upgrade on my overdue contract. She quickly understood I wasn’t techy so explained things in normal langu... See more

Company replied


Company details


Contact info

  • 8 Westmoreland Centre, LA9 4LR, Kendal, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Val was absolutely amazing

Val was absolutely amazing! So helpful and answered all my questions and made me feel welcome. Really good service so happy I went in.

August 23, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Sophie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Val was simply amazing helped us and…

Val was simply amazing helped us and explained everything so we could understand.

August 12, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Alexis,

Thanks for sharing your fabulous feedback for Val. If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for my appointment at the…

Came in for my appointment at the Kendal store as I'm not big on tech whatsoever and needed everything transferring over to my new phone. Naria was great help! Fast service and everything went over smoothly.

July 30, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by a delightful young lady…

I was served by a delightful young lady named Amber.

She was so professional and helpful sorting my new contract.

Thank you so much Amber

July 24, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Glen,

This is a great review for Amber. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Came into Vodafone after buying a new…

Came into Vodafone after buying a new phone, great service! Naria helped me on how to work my new phone and transferred everything onto my new phone thank you!

July 16, 2024
Unprompted review
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Reply from Vodafone UK - Kendal

Hi Nadene,

Thanks for taking the time to share this positive feedback regarding your recent experience with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the Kendal store to seek some…

Came into the Kendal store to seek some advice on a new phone, Narian was a great helo, explained to me what different phone does and how much it'll be, and transferred everything from my old phone to my new one. Thank you so much!

July 13, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Jean,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Val was amazing

Val was amazing, she helped with our contracts and provided great info and help. Will definitely be back

July 12, 2024
Unprompted review
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Reply from Vodafone UK - Kendal

Hi Vicki,

Thank you for your review and feedback for Val.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Amber

Fantastic service from Amber, nothing was too much trouble. Will definitely be back

June 29, 2024
Unprompted review
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Reply from Vodafone UK - Kendal

Hi Mick,

Thanks for sharing this great feedback with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

Came in to sort out upgrade, Lauren was awesome and very friendly. She gave lots of advice and help even though very busy. Thank you

June 29, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Liz,

Thanks for sharing this great feedback with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to save money on current plan

Came in to save money on current plan. Got new phone and extra sim. Val explained everything and was a great help. Thank you

June 25, 2024
Unprompted review
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Reply from Vodafone UK - Kendal

Hi, Carlin,

It's great to hear about your positive experience in store. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to sort out my phone as me and…

Came in to sort out my phone as me and my wife have no knowledge of modern day technology whatsoever, Nazeing was amazing, sorted everything out for me so I can just walk out with a new phone

June 25, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi there Jim,

We're delighted you had a 5 star experience! Thanks for your feedback.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan was so helpful and went over and…

Morgan was so helpful and went over and above to assist. First class service

June 24, 2024
Unprompted review
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Reply from Vodafone UK - Kendal

Hi Catherine,

Thanks for the 5 star feedback! We're delighted to hear it.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks

Thank you to Val. Very helpful and sorted my contract when had broken my phone.

June 20, 2024
Unprompted review
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Reply from Vodafone UK - Kendal

Hi Grace,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great store in kendal

Great store in kendal, had amazing support from Naria to transfer all my information from my old phone to my new phone.

June 6, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Heather,

Thank you for taking the time to review and sharing this feedback for Kendal.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the kendal store to get stuff…

Came into the kendal store to get stuff from my old phone transferred to my new phone, Naz was great support

June 4, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Stephen,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly helpful staff

Both the staff at Kendal Vodafone were helpful, friendly and informative. Called in to upgrade to a new phone. The shop computer system was a bit slow but in between my wife and i (both over 60) got loads of instructions and info on backing up accounts etc. Learnt alot about phone and accounts but most importantly friendly no pressure, patient staff made it easy. Well done.

April 29, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi there Neil,

Thanks for taking the time to share this great feedback with us. We're delighted to hear that you got the assistance you needed and had a positive experience in doing so.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience in Vodafone…

Had a great experience in Vodafone kendal. Naria was great help as I was in need of a new phone and I'm about to go to Australia and New Zealand. Gave me great support.

April 19, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Jan,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amber is amazing!!

Had some ongoing issues with my iPhone, spoke to Amber every time and she has been absolutely incredible. So friendly, kind and reassuring, sorted all of my issues. She’s the best!!

April 19, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Cody,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone kendal store

Amazng staff and manager, amazing store so grateful to be able to speak to people face to face who are so helpful and professional

March 16, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi there Jayme,

Thanks for your feedback! We're so glad you had such a great experience in store.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I had some complications with my phone…

I had some complications with my phone it was still 3G, Naria helped me with setting up my new phone as I had no idea how to. Great support, would recommend.

March 15, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Jonathan. Thank you for your review for Naria. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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