Vodafone UK - Kendal Reviews 

223
TrustScore 5 out of 5

4.9

8 Westmoreland Centre, LA9 4LR Kendal, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a FANTASTIC experience in Kendal the other day. I had bought a simcard for a phone at Manchester Airport and had not been given the info I needed to activate the plan. I went in for help and w... See more

Company replied

Rated 5 out of 5 stars

Needed help in setting up e-sim for a forthcoming trip and was so helpful and actually set my phone up.i was so pleased with the service and ever so grateful

Company replied

Rated 5 out of 5 stars

Karl and pearl at Vodafone Kendal have been so helpful and I would like to say a big thank you to them The time they spent sorting out my phone issues and speaking with Apple directly for me

Company replied

Rated 5 out of 5 stars

Hannah in Kendal store was exceedingly helpful patient and knowledgeable as I tried to get upgrade on my overdue contract. She quickly understood I wasn’t techy so explained things in normal langu... See more

Company replied


Company details


Contact info

  • 8 Westmoreland Centre, LA9 4LR, Kendal, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(223)

42,359 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The charming lady in store helped with…

The charming lady in store helped with all my questions very patient and kind, thank you amber! Always been with Vodafone and won't be changing with service like this!

November 22, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan was extremely helpful and made…

Morgan was extremely helpful and made the process of upgrading my phone and broadband. I couldn’t have dealt with anyone more supportive.

November 18, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Anita,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan was very helpful and friendly

Morgan was very helpful and friendly. He made the new phone process easy. Thanks Morgan 😀

November 13, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Ellie. Thank you for your review for Morgan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone

Had an issue with my phone charge possible moisture. Went into the Kendal store to get it looked at and replace the phone where I was served by a young chap called Morgan. Went above and beyond for me, changed my phone and even set it up for me as I am not very good with technology whilst walking me through how the new phone works. Superb!!!

October 23, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Geoffrey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan

Morgan was very polite and helpful, went above and beyond for me and my partner. Very pleased

October 22, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Christine,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Sorted me out with a deal I couldn’t find online. Very friendly. Much appreciated. Thank you all.

October 19, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Heather,

Thank you for taking the time to leave us a 5 star review! We're glad you are happy with the new deal you got.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Val sorted my sim with ease

Val sorted my sim with ease. Great service and helpful.

October 17, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Nathan,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and we are happy to hear Val has sorted the SIM for you.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Very patient

Very patient, excellent help and very friendly. Wouldn't hesitate to come back for more assistance.

October 18, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Simon got a great deal in my sim plan

Simon got a great deal in my sim plan. Saved me a lot of money. Thanks

October 17, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Liz,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Val was super helpful

October 15, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Leo,

Thanks for your review and feedback for Val.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Val was amazing and calmed me down

Val was amazing and calmed me down. Explained everything and offered more help. Will be back

October 5, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Jenny,

Thank you for taking the time to review your recent experience. It's great to hear your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Problem solved amicably by Morgan he was a great help and very efficient. Will return

September 24, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Thomas. Thank you for your review for Morgan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

iPhone 16 upgrade

Upgraded my phone with lancaster. Struggled to set up and Fantastic service from Dan in Kendal!

September 23, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Aysha. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service from Amber

September 19, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi David,

It's great to hear your feedback, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for upgrade enquiry

Came in for upgrade enquiry, Val was great and very patient. Gave great service and advice. Sorted new phone.

September 12, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Thanks for your 5 star review, Paul! Great to see Val got you sorted with a new phone 👍 If you ever need help, just pop our team message on X - vodafone.uk/3LXh2xl Facebook - vodafone.uk/3lCYUxW or Instagram - https://ig.me/m/vodafone We'd be happy to assist 🙂 Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely amazing staff,help where…

Absolutely amazing staff,help where others failed.special thanks to Morgan for his excellent service.we have struggled with this issue for several years and he was the only one to finally sort it.also thanks to Val and Danny for there input as well .top class shop sales advisors

September 12, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Lorraine,

Thanks for sharing your fabulous feedback for Morgan. If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Yvonne,

Thanks for your 5-star review for our Kendal store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

My experience was amazing the staff…

My experience was amazing the staff could not have been more helpful , I am so pleased we still have a shop to come to .

September 11, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Ann,

This is lovely feedback for our Kendal store. Thanks for taking your time to share this experience.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Helpful member of staff

Spoke to a lovely lady in store called Val
Very helpful , very informative and answered all of my questions.

September 9, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi. Thank you for your review for Val. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amber was very helpful

Amber was very helpful, had the correct personality for helping customers. Thank you.

August 26, 2024
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi there,

What brilliant feedback forAmber! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look