I had a FANTASTIC experience in Kendal the other day. I had bought a simcard for a phone at Manchester Airport and had not been given the info I needed to activate the plan. I went in for help and w... See more
Company replied
Location
Switch location8 Westmoreland Centre, LA9 4LR Kendal, GB
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Needed help in setting up e-sim for a forthcoming trip and was so helpful and actually set my phone up.i was so pleased with the service and ever so grateful
Company replied
Karl and pearl at Vodafone Kendal have been so helpful and I would like to say a big thank you to them The time they spent sorting out my phone issues and speaking with Apple directly for me
Company replied
Hannah in Kendal store was exceedingly helpful patient and knowledgeable as I tried to get upgrade on my overdue contract. She quickly understood I wasn’t techy so explained things in normal langu... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kendal
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
8 Westmoreland Centre, LA9 4LR, Kendal, United Kingdom
4.9
Excellent
223 reviews
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Amazing service here in Vodafone
Amazing service here in Vodafone. Naria-An was great help as my brother passed away and we still haf his phone. Great great service wouldn't recommend anywhere else.
March 11, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hi Ruth,
We're sorry to hear about the loss of your brother, it can be really hard getting things sorted. I'm glad to hear Naria-An was able to assist you. If you need any further help at all, you can talk with our Bereavement team directly on 0808 005 7450.
Thanks, Vodafone Social Media Team
I’ve recently started going to…
I’ve recently started going to vodaphone and seeing Morgan who is really polite and very helpful with everything I need. He always makes my experience very good would definitely recommend him…
March 10, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hi Maddie,
Thanks for your review and your lovely words for Morgan! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Came in for an upgrade
Came in for an upgrade, my phone that I had was ancient and it was having some complications. Naria-An was amazing, gave me great deals on different phones which was similar to what I was originally paying. Great service.
March 10, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hi Mike,
Thanks so much for taking the time to share this great feedback! It's fantastic to hear about your great experience with Naria-An.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Absolutely the best experience. Thank you Morgan.
The patience of Morgan and his help in all aspects of updating my accounts. He remained calm regardless of the volume of customers in the store.Really helpful information and nothing was too much trouble. Morgan provided me with excellent information about account options, what is most suited for me and why. Morgan went the extra mile to ensure I left the store with everything I needed. He even got me a glass of water when I had a coughing fit that wouldn’t stop.
March 5, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hey Elaine,
Thanks for letting us know what an amazing job Morgan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
After a stressful 2 weeks trying to set…
After a stressful 2 weeks trying to set up a new sim I visited the local store and received excellent service fronNariaAn...brilliant ..love smile and went the extra mile to fix my problem.Thank you so much.
March 4, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hi, It's really great to see one of our instore team went above and beyond to get your issues sorted and left such a great impression on you.
Thanks for your awesome feedback, The Vodafone Social Media Team
Awful shopping experience with Amber (Manager)
Amber (manager?) was beyond indifferent when myself and my partner visited in November/December last year. I am only writing this review now because, in comparison to the appallingly bad 'service' she gave at the time, both Scarborough & York Vodafone staff, where I have since gone instead, have been brilliant and have helped us where Amber hadn't.
When we walked into the Kendal shop, there were 3 members of staff, one of whom was already busy with another customer. Amber and another member of staff were both busy looking at something on a laptop/monitor and neither of them even looked up or acknowledged that we had walked in and were waiting for help for a good 5 minutes.
When we eventually got seen to, Amber's whole body language, tone, demeanour was patronizing and rude, perhaps because I had just wanted to query something about my contract and my partner had expressed an interest in just buying one of the cheapest, most basic of phones. She made a derisory comment to my partner to the effect that there was nothing wrong with the phone he already had and that "maybe it was the user" that was the problem.
In an effort to try and break the ice of what was a very awkward, unpleasant consumer experience, I attempted small talk with Amber, saying I bet it would be manically busy for them in the run up to Christmas. Her response was (verbatim) that she was "looking forward to making lots of money". Not looking forward to helping customers - no - making lots of money. That says it all really. Terrible shopping experience from me who has been a loyal Vodafone customer for over 20 years. Avoid Kendal Vodafone - unless Amber is on annual leave !
November 27, 2023
Unprompted review
Reply from Vodafone UK - Kendal
Hi Sarah,
I am sorry for the experience you had when visiting one of our stores, this isn't the level of service we want to provide. I will make sure this is fed back to the relevant team. If you would like to discuss this further or if there is anything else we can help with, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Came in for a new phone as my phone was…
Came in for a new phone as my phone was running down and it was time for a new upgrade, wonderful experience. Naria helped me with it all and moved all my data to my new phone. Would recommend highly, thank you.
February 24, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hi Sue,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great staff
Great staff, took time to explain everything and super helpful. Thanks to amber for all her time and effort.
February 22, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hi Anne,
Thanks for reviewing and sharing your feedback, it's great to hear about your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing help setting up a new phone…
Amazing help setting up a new phone today - so friendly and helpful!!
January 26, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hi Paul. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Collecting my new phone in the Kendal…
Collecting my new phone in the Kendal store today and was greeted by a young gentleman called Morgan, he was very patient and helpful explaining the process of my data transfer and how my new phone works as I am a complete technophobe.
January 21, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hey Carmel,
Thanks for the lovely review and fantastic support for Morgan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
We were in vodaphone in kendal and had…
We were in vodaphone in kendal and had the best help nothing to much so very happy thank you so much
January 18, 2024
Unprompted review
Reply from Vodafone UK - Kendal
Hi Judith,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Kendal
Hi Maria. Thank you for your review for Morgan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kendal
Hey Gordon,
Thanks for the lovely review and fantastic support for Amber.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amber was so helpful
December 27, 2023
Unprompted review
Reply from Vodafone UK - Kendal
Hey Lionel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amber was very patient and…
Amber was very patient and accommodating. She was really friendly and helpful. Thank you!!
December 27, 2023
Unprompted review
Reply from Vodafone UK - Kendal
Hey Lexi,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ben was fantastic
Ben was fantastic. I’m not a tech expert and Ben was so patient
December 23, 2023
Unprompted review
Reply from Vodafone UK - Kendal
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
New iPhone
Morgan was a lovely young man, very helpful, patient and informative
December 22, 2023
Unprompted review
Reply from Vodafone UK - Kendal
Hi Gina. Thank you for your review for Morgan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service! Amber explained everything and made the process easy.
December 18, 2023
Unprompted review
Reply from Vodafone UK - Kendal
Hi Lynda,
Thanks for reviewing, we appreciate your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Morgan was really really helpful above…
Morgan was really really helpful above and beyond. And I really appreciate the service he provided. He made my visit very enjoyable.
Many thanks Pete James.
November 24, 2023
Unprompted review
Reply from Vodafone UK - Kendal
Hi Peter,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amber was brilliant explaining the odd…
Amber was brilliant explaining the odd data charges we experienced and got us a great plan.
November 24, 2023
Unprompted review
Reply from Vodafone UK - Kendal
Hi Tracy,
Thanks for reviewing and sharing this feedback for Amber.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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