Vodafone UK - Kendal Reviews 

223
TrustScore 5 out of 5

4.9

8 Westmoreland Centre, LA9 4LR Kendal, GB


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Rated 5 out of 5 stars

I had a FANTASTIC experience in Kendal the other day. I had bought a simcard for a phone at Manchester Airport and had not been given the info I needed to activate the plan. I went in for help and w... See more

Company replied

Rated 5 out of 5 stars

Needed help in setting up e-sim for a forthcoming trip and was so helpful and actually set my phone up.i was so pleased with the service and ever so grateful

Company replied

Rated 5 out of 5 stars

Karl and pearl at Vodafone Kendal have been so helpful and I would like to say a big thank you to them The time they spent sorting out my phone issues and speaking with Apple directly for me

Company replied

Rated 5 out of 5 stars

Hannah in Kendal store was exceedingly helpful patient and knowledgeable as I tried to get upgrade on my overdue contract. She quickly understood I wasn’t techy so explained things in normal langu... See more

Company replied


Company details


Contact info

  • 8 Westmoreland Centre, LA9 4LR, Kendal, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

42,200 reviews in the last 12 months

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Rated 5 out of 5 stars

Visiting with Phone Issues

I am visiting Kendal and was having problems with the photos on my phone not being saved and somehow being corrupted. Val was VERY helpful in trying to figure out what the issues were. We didn't get to the bottom of it, but ruled out different things and she checked all the photo settings. I now have a strategy to check photos as I take them and I know what to look for.

October 28, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi. We appreciate you taking the time to share your experience. We are glad that our team member was helpful during your visit to Kendal. We're happy to hear that you now have a strategy for managing your photos. Thanks again! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mick at your Kendal store did a…

Mick at your Kendal store did a fantastic service for both myself and my Partner he is both a credit to himself and Vodafone

October 25, 2025
Unprompted review
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Reply from Vodafone UK - Kendal

Hi. We're happy to hear about the fantastic service you and your partner received at our Kendal store. We appreciate the positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

You cant improve on perfection

You cant improve on perfection, Mick has helped me today.

October 23, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Changed plan easily, explained how it and phone worked. Helped make easier for my husband Val was great.

October 16, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Hillary. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amber is absolutely fantastic


Amber is absolutely fantastic! Mick also helped us and everyone has a great sense of humour. They are all very helpful.

October 10, 2025
Unprompted review
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Reply from Vodafone UK - Kendal

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing

Very helpful, very friendly. Great staff.

October 10, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

they were really helpful and got me…

they were really helpful and got me sorted straight

September 29, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Reanna,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sorted a problem with email on my phone…

Sorted a problem with email on my phone quickly and efficiently

September 23, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very kind and helpful staff

Very kind and helpful staff, helped me decide the best deal for me

September 18, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Valerie

Extremely helpful staff, helped to choose a new phone right for me and transfer all of my contacts and applications. Great store.

September 13, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kendal Branch

Visited the Kendal branch and Valarie was absolutely outstanding with her customer service skills! A very pleasant experience all round. Thanks Val for your time, expertise and most of all your patience!

August 30, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service from Valerie at…

Outstanding service from Valerie at Kendal. Helped me when my previous provider service stopped. Helped calm and reassure me, got me a new phone and service and even managed to save my contacts.

August 28, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone renewal

We had a very helpful and constructive session with Daniel and Mike at your Kendal branch. This resulted in a very satisfactory renewal of our mobile phones.

August 21, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're happy to hear that you found your session at our Kendal branch helpful and constructive. We appreciate your positive feedback regarding your mobile phone renewal experience. Thank you!
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic personalised customer care

Fantastic personalised customer care from Amber. She was patient and very helpful with all my questions and made it great experience. Thank you

August 12, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Sarah,

Thanks for the lovely review and fantastic support for Amber.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hannah in Kendal store was exceedingly helpful. …

Hannah in Kendal store was exceedingly helpful patient and knowledgeable as I tried to get upgrade on my overdue contract.
She quickly understood I wasn’t techy so explained things in normal language for me.
She may have even made me think getting my next upgrade wasnt be too painful?!?
Thanks Hannah 👍

August 7, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always a great service when in the shop…

Always a great service when in the shop many thanks as always to Danny at kendal store

August 5, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely service!

Lovely service!

Very patient team, thank you Amber for all your help getting my new phone set up!

July 28, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Peter,

Thanks for the lovely review and fantastic support for Amber.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great stuff

Alex was super helpful and patient and helped me sort my plan out!

Excellent, lovely lad

July 22, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Kathleen,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The fact that I was treated as a human…

The fact that I was treated as a human being. Dan showed lots of consideration for the fact that I'm a novice to technology. Very kind, polite and nothing was too much trouble. I feel I can ask questions anytime.

July 15, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Jo,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan was brilliant

Morgan was brilliant, kind ,helpful and sorted my phone problem out for me. He is an asset to your company

July 7, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Chris,
Thanks for the lovely review and fantastic support for Morgan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

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