Vodafone UK - Kendal Reviews 

223
TrustScore 5 out of 5

4.9

8 Westmoreland Centre, LA9 4LR Kendal, GB


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Rated 5 out of 5 stars

I had a FANTASTIC experience in Kendal the other day. I had bought a simcard for a phone at Manchester Airport and had not been given the info I needed to activate the plan. I went in for help and w... See more

Company replied

Rated 5 out of 5 stars

Needed help in setting up e-sim for a forthcoming trip and was so helpful and actually set my phone up.i was so pleased with the service and ever so grateful

Company replied

Rated 5 out of 5 stars

Karl and pearl at Vodafone Kendal have been so helpful and I would like to say a big thank you to them The time they spent sorting out my phone issues and speaking with Apple directly for me

Company replied

Rated 5 out of 5 stars

Hannah in Kendal store was exceedingly helpful patient and knowledgeable as I tried to get upgrade on my overdue contract. She quickly understood I wasn’t techy so explained things in normal langu... See more

Company replied


Company details


Contact info

  • 8 Westmoreland Centre, LA9 4LR, Kendal, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

42,200 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and patient- Thanks Dan

July 1, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Glenis,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful staff

All of the staff at Vodafone Kendal are super friendly and helpful. Amber in particular went over and above to sort out an issue I had upgrading (not the stores fault). Couldn’t recommend them enough! Thank you guys:)

June 13, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Holly! We're happy to hear that the team was so helpful and friendly! We appreciate you highlighting the support you received during your upgrade. Thanks for your review; it means a lot to us.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Dan in the…

Fantastic service from Dan in the Kendal shop today sorted a brilliant new deal for myself and my wife

June 14, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi. Thank you for leaving a review on the great service you have received!

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan was great

Morgan was great. Very helpful 👌

June 12, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Paul,

Thanks for the lovely review and fantastic support for Morgan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saw Dan in the kendal shop

Saw Dan in the kendal shop. He was amazing helpful and informative. I would definately recommend going to Dan for any of your questions he has ALL THE ANSWERS. Thankyou Dan

June 5, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're happy to hear that you had such a positive and helpful experience in our Kendal Store. We appreciate your kind words and are so glad our team member was able to assist you with your questions.

Thank you for your feedback!
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Morgan was Very helpful

May 14, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey,

Thanks for the lovely review and fantastic support for Morgan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Val was very helpful in sorting out my mums sim card and it was a quick and easy experience, would trust her again

May 10, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey John,

Thanks for the lovely review and fantastic support for Val.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Val was very very helpful the whole…

Val was very very helpful the whole time :)

May 8, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Harry,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan at Kendal

Dan at Kendal was very patient with us and explained everything he was doing. He reset a new phone despite computer problems. Very satisfied all round.

May 3, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Christine,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A service that the call centre could never achieve.

The staff were able to come up with a solution to a problem of getting my fibre account transferred to my new address. That had been deleted by a member of staff from the call centre.
Amber really went above and beyond, to set up a new line to the house, new fibre contract, and unlimited data for my mobile. So I won't have to suffer too much while the new fibre contract is processed.
So a big thank you to Amber and the very tolerant deputy manager.

May 1, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Matt,

Thanks for the lovely review and fantastic support for Amber. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Danny at the store was extremely…

Danny at the store was extremely helpful and sorted me out with everything I needed with a smile on his face. Would highly recommend due to his excellent customer service. Thanks.

April 26, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Andy,

Thanks for the lovely review and fantastic support for Danny.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Val at the Kendal branch was absolutely…

Val at the Kendal branch was absolutely fantastic today. She went above and beyond to ensure I was looked after and my phone issues were resolved. An asset to the team.

Thanks Val you are a 🌟

April 19, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Victoria,

Thanks for the lovely review and fantastic support for Val.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Val

Brilliant service from Val. Sorted my loss of Internet and spam on my phone.

April 3, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Gerald,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My Samsung Flip phone screen randomly…

My Samsung Flip phone screen randomly appeared with a green line and progressively got worse. Morgan in the Kendal store was extremely patient despite system issues and multi tasked perfectly across multiple computers and accounts to sort us out! And even willingly transfered all of our data from both our phones at the same time. Highly recommend Morgan :)

April 1, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Julie,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Val

March 28, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Dennis,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was amazing extremely helpful and…

Dan was amazing extremely helpful and explained everything

March 22, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hello Heather,

It's great to hear about the positive experience which you had with Dan. We appreciate you taking the time to write in a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Danny was extremely helpful

Danny was extremely helpful. 5 star service

March 15, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Mr Boles,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amber was a great help with everything…

Amber was a great help with everything I needed.

March 14, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi. Thank you for your review for Amber. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nightmare of a day and my phone packed…

Nightmare of a day and my phone packed in which wasn’t what I needed. Morgan was very patient with me despite my mood and went above and beyond to sort me out. A great kid! Highly recommend

March 5, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Ricky,

What lovely feedback for Morgan! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was superb in every way

Dan was superb in every way. Helpful, informative, calm..it was pretty busy…
Thank you Dan

February 26, 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Katie,

Thank you for your review for Dan. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

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