A really thoughtful personal service when upgrading my mobile and broadband. Adam went above and beyond for me and gave me really helpful advice and practical help in setting up my new device. He also... See more
Company replied
8 High Street, DY10 2DQ Kidderminster, GB
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A really thoughtful personal service when upgrading my mobile and broadband. Adam went above and beyond for me and gave me really helpful advice and practical help in setting up my new device. He also... See more
Company replied
Came into store to get back into MyVodafone app and Marlon made me realise that my account was due an upgrade, he made my plan cheaper with roaming included. Thanks
Company replied
I went into the Kidderminster store today and spoke to Chloe who was very friendly, helped me with the lack of signal by correctly resetting the network. Also discussed other options with the sim avai... See more
Company replied
Marlon helped me get back into my phone as it was locked and my pin was not working, he also upgraded my plan. Most helpful and understanding.
Company replied
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8 High Street, DY10 2DQ, Kidderminster, United Kingdom
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Me and my husband spoke with zee in store who sorted out a new phone for me and got everything set up just how I wanted it - really happy with his service

Reply from Vodafone UK - Kidderminster
Amazing service by zee was very patient and got me a new pixel phone

Reply from Vodafone UK - Kidderminster
perfect service by zee to get my parents a phone

Reply from Vodafone UK - Kidderminster
Ismail was very helpful with my email issue sorted out

Reply from Vodafone UK - Kidderminster
Marlon helped us get better deal on our broadband and sim deals, he was very helpful.

Reply from Vodafone UK - Kidderminster
Fantastic service from Ismail he transferred my data also upgraded my device

Reply from Vodafone UK - Kidderminster
Ismail saved me money and sorted me out a home broadband and a sim brilliant service from him

Reply from Vodafone UK - Kidderminster
I’m amending this to one star as Zee said that the phone would be dispatched and received today, I can clearly see that the phone hasn’t even yet been dispatched by Vodafone. So I’m cancelling the order as I’ve been lied to.
The item is on back order, which is not what I was told in store. I have screen shot evidence of this.
This review below was left whilst in store l, as he asked me to leave one
_______________________________________
I’m a new customer to Vodafone, the network was recommended to me by a friend. We were greeted instantly by a member of staff.
The member of staff that I dealt with was called Zee, he was very friendly, informative. I’m really happy with the service I received.

Reply from Vodafone UK - Kidderminster
Excellent service, good customer skills, and very polite and patient.
Thank you Adam

Reply from Vodafone UK - Kidderminster
Zee got me up and running on my data - amazing service

Reply from Vodafone UK - Kidderminster
Excellent service from Ismail...highly recommend 🙂👍 ..

Reply from Vodafone UK - Kidderminster
Ismail was very helpful upgraded my mobile broadband sim

Reply from Vodafone UK - Kidderminster
My iPad would not switch off or swipe but Marlon got it rebooted and all working again, thank you.

Reply from Vodafone UK - Kidderminster
Was having issue with my signal, but Marlon explained to me how WIFI calling works and now I can make calls and hear people.

Reply from Vodafone UK - Kidderminster
Very happy with Zee getting me a better plan for my calls and internet

Reply from Vodafone UK - Kidderminster
Zee did a great job getting us a phone

Reply from Vodafone UK - Kidderminster
Very happy with Zee saving me money in store

Reply from Vodafone UK - Kidderminster
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