A really thoughtful personal service when upgrading my mobile and broadband. Adam went above and beyond for me and gave me really helpful advice and practical help in setting up my new device. He also... See more
Company replied
8 High Street, DY10 2DQ Kidderminster, GB
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A really thoughtful personal service when upgrading my mobile and broadband. Adam went above and beyond for me and gave me really helpful advice and practical help in setting up my new device. He also... See more
Company replied
Came into store to get back into MyVodafone app and Marlon made me realise that my account was due an upgrade, he made my plan cheaper with roaming included. Thanks
Company replied
I went into the Kidderminster store today and spoke to Chloe who was very friendly, helped me with the lack of signal by correctly resetting the network. Also discussed other options with the sim avai... See more
Company replied
Marlon helped me get back into my phone as it was locked and my pin was not working, he also upgraded my plan. Most helpful and understanding.
Company replied
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8 High Street, DY10 2DQ, Kidderminster, United Kingdom
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Came into store to ask about wifi calling, I was dealing with Chloe who was able to reduce my bill and was really understanding and took her time to discuss everything for me. Exceptional service, highly recommend this store will be returning for the services provided.

Reply from Vodafone UK - Kidderminster
Ismail helped with an iasue with my phone all sorted

Reply from Vodafone UK - Kidderminster
Popped into the Kidderminster store,with an issue,Chloe sat us down sorted out my issue very quickly.very professional,friendly and very knowledgeable on two phones my partner and I are going to get in March.
Thank you Chloe,and will see you then.

Reply from Vodafone UK - Kidderminster
Came in for my upgrade and left with a deal that is £10 cheaper than what I was paying, Marlon gave me a good deal, thanks.

Reply from Vodafone UK - Kidderminster
I couldn't stop the talk back on my phone and it was driving me crazy but Marlon fixed it for me, no more talking.

Reply from Vodafone UK - Kidderminster
Came in to cancel my contract but Marlon gave me a new deal and saved me some money with a new deal.

Reply from Vodafone UK - Kidderminster
Great experience and very helpful thank you adam

Reply from Vodafone UK - Kidderminster
Ismail sorted me out a new home broadband.

Reply from Vodafone UK - Kidderminster
Ismail was great helped me get into my vodafone app

Reply from Vodafone UK - Kidderminster
Adam was really great very helpful and got everything sorted very helpful again thank you very much.

Reply from Vodafone UK - Kidderminster
Marlon helped me update my address and let me know about offers on my account.

Reply from Vodafone UK - Kidderminster
Came in to do my broadband and Marlon was a nice lad and got it sorted, very happy thanks.

Reply from Vodafone UK - Kidderminster
Had a phone issue ismail sorted it out for me also upgraded my sim brilliant service from him

Reply from Vodafone UK - Kidderminster

Reply from Vodafone UK - Kidderminster
Came in for roaming query very helpful information from ismail.

Reply from Vodafone UK - Kidderminster
My phone was going really slow but popped into kidderminster store and Marlon got it running smooth again.

Reply from Vodafone UK - Kidderminster
Came in few days ago with an issue, I had a change of device and ismail helped me setup everything on my new device and explained everything well and clearly.

Reply from Vodafone UK - Kidderminster
Very patient lady (Chloe) even went over store closing time to help us with our phone upgrades! Very helpful with our questions and explained everything in great detail. A valuable college to the Vodafone Kidderminster store.

Reply from Vodafone UK - Kidderminster
Great service and very professional. Thanks adam and team kidderminster

Reply from Vodafone UK - Kidderminster
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