First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... See more
Company replied
Location
Switch location156 High Road,Kilburn, NW6 4JD London, GB
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See what reviewers are saying
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... See more
Company replied
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... See more
Company replied
I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He w... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kilburn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
156 High Road,Kilburn, NW6 4JD, London, United Kingdom
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service and helpful staff
Excellent service and helpful staff
March 3, 2026
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Terry,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Amal was fantastic with myself and my…
Amal was fantastic with myself and my wife during a difficult period in regards to the loss of my wife’s phone. Thank you Vodafone for your Professionalism.
February 11, 2026
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Hadi,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ashley is a good man and help me he tan…
Ashley is a good man and help me he tan iPhone 17 pro Max with best deal. Thank you
February 9, 2026
Unprompted review
Reply from Vodafone UK - Kilburn
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Srija was very helpful and sorted our…
Srija was very helpful and sorted our issue out as efficiently as possible :)
February 7, 2026
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Agnesa,
Thanks for the lovely review and fantastic support for Srija.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kilburn
Hey Rodolfo,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing staff that helped me with my…
Amazing staff that helped me with my situation. Nisarg was so helpful with my situation
January 9, 2026
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Armzy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ashley and srija in Vodafone kilburn…
Ashley and srija in Vodafone kilburn store were excellent. Gave me the best deal. Ashley who is a new starter is great and was so fun to talk too. Highly recommended funny guy
January 6, 2026
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Mouna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We had a great customer service…
We had a great customer service experience at Kilburn. Srija served us wonderfully with her calm and knowledgable approach. We had too many questions about the service and she was very patient with us throughout the whole process.
December 21, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Exceptional service from Amal and Srija
Thank you so much to Amal and Srija who helped us with our device upgrade. They gave us a great deal and took the time to set up our phones. Excellent service, thank you ladies ❤️
December 13, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Mahar,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone feedback
Vodafone are very helpful , very polite friendly staff and I am a very happy customer with this phone provider, highly recommend, thank you prerana for your amazing customer service
December 8, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Elle,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
amazing service answered all my…
amazing service answered all my question would come back again
December 5, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Aisha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service with a smile. Just what I expected.
I did not have to wait long. The staff were wonderful as usual. Amal was absolutely wonderful. She was very knowledgeable, patient and helpful. It was services with a smile. It's what I expect from Vodafone and it's exactly what I got. That's why I've been with Vodafone for a VERY long time.
December 5, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Bertha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amal amazing customer service
Amal was amazing, really good customer service. She was great at explaining everything and gave a good deal. Many thanks
December 3, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey,
Thanks for the lovely review and fantastic support for Amal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Vodafone customer service!
I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He went over all the aspects that I need in my new bundle and asked questions to ensure I was happy with the updated contract. His manner was confident and professional throughout. I’m happy to be contacted if you wish to discuss this further.
With many thanks 😊
Andrew Homer
November 15, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amal was an amazing help !!
Amal was an amazing help !!! Thank you so much Very helpful and quick !
November 11, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.
Thanks,
Vodafone Social Media Team
Vaishnavi Splendour
Vaishnavi, wow,
a force of nature in the best possible way, Dedicated, humour, her competence, her human. Vodafone is incredibly lucky to have her representing their brand. If every customer service interaction could be like this, the world would be a far happier place.
Thank you, Vaishnavi. You made my day.
November 7, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi. We're happy to hear that you had such a positive experience. We appreciate your kind words and are glad our team member made your day. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service from Zane and…
Amazing customer service from Zane and Srija, made the process very simple and seamless. Zane was very funny and made the whole experience a lot better.
November 1, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi. We're happy to hear that our service was helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vaishnavi is absolutely wonderful
Vaishnavi is absolutely wonderful. She’s been very helpful and kind. She’s somehow able to help all of in the store this afternoon at the same time. Even the other people who work here constantly ask her for help and she manages to juggle helping and answering and all the tech stuff effortlessly.
Mary Farrell
November 1, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi. We appreciate you taking the time to share your wonderful experience. We're so happy to hear that you received such helpful and kind assistance. It's great to know that our team member was able to assist everyone so efficiently. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
great staff vaishnavi give her a…
great staff vaishnavi give her a promotion
November 1, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi. We appreciate your kind words! We're happy to hear that you had a positive experience with our team member. Thanks for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Zane
Great service from Zane! He was still in training, but did great a very professional job! Lovely young guy, a future Vodafone star!
October 25, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi. We're happy to hear that you had such a positive experience! We appreciate you taking the time to recognise our team member's professionalism and dedication. Thank you for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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