First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... See more
Company replied
Location
Switch location156 High Road,Kilburn, NW6 4JD London, GB
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See what reviewers are saying
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... See more
Company replied
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... See more
Company replied
I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He w... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kilburn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
156 High Road,Kilburn, NW6 4JD, London, United Kingdom
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Zane was amazing
Zane was amazing! I’m very satisfied with the service. Very professional and nice!
October 24, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent service from Vaishnavi!
I had such a great experience with Vaishnavi when sorting out my upgrade. She was incredibly helpful, kind, and genuinely lovely throughout the whole process. She made everything so easy to understand and went above and beyond to make sure I got the best option. It’s rare to come across someone so patient and friendly — truly appreciated her help!
October 20, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amazing help from Srija
Amazing help from Srija, she helped set up my broadband and new mobile contract. I managed to get amazing deal. Strongly recommend to visit store, they are very helpful,
October 16, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi. Thank you for your review for Srija. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vaish and Amal were great 👍
Vaish and Amal were great 👍
Super friendly and clued up on the companies product.
Whole process was quick and easy and a few laughs.
October 14, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
A true super star
Vaishnavi is a true professional n very customer friendly. She explained the whole process thoroughly n reassuringly and reviewed my present contract n applied the the discount to it. She's a true superstar n deserves a 5 star medal
I am very satisfied with my customer experience here in this Vodafone shop. Thank you very much.
October 13, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Lovely person
Lovely person. Sweet, helpful and dependable. Made us feel comfortable Would love to have Amal as the person to help me with my inquiries. She provided a relaxed environment for us
October 1, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Nastaho,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Exemplary employee
Came in today with a customer service related issue that could only be resolved in store due to a theft.
Was assisted by a "sales advisor" Vaishnavi.
She was attentive, clear and outstandingly helpful.
It can be a thankless job working in a mobile network retail outlet and Vaishnavi deserves that thanks.
Vodafone are lucky to have such an employee and she should be rewarded as such
September 28, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Ali,
Thanks for the lovely review and fantastic support for Vaishnavi. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amal and Vaishnavi were very helpful…
Amal and Vaishnavi were very helpful and super kind.
September 14, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amal was great
I am happy with my plan. I received good customer service from amal
September 12, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I met today with one of the most…
I met today with one of the most amazing person, thank you Vaishnavi you are the best God bless you dear.
September 12, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Vaishnavi,Shanice and Ihab were very…
Vaishnavi,Shanice and Ihab were very efficient and helpful.
All of Kilburn staff is so friendly and gives the appropriate options to select from.
Will surely come only to this particular Vodafone store.
September 5, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that the team was helpful and efficient! We appreciate your amazing feedback.
Thanks,
Vodafone Social Media Team
Amazing customer service Shanice
Amazing customer service from Shanice. Very Profesional and listen to what you want.
September 4, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Shanice was very helpful and service…
Shanice was very helpful and service was great she needs a pay rise 👍
August 29, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very good service from Shanice
August 28, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Srjia help me loads and she was every…
Srjia help me loads and she was every kind and nice.
August 24, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amal is great at explaining the system…
Amal is great at explaining the system and findingthe best, charm without bull shit.
I'm moving to Vodafone.
August 21, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey,
Thanks for the lovely review and fantastic support for Amal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Srija was very helpful today when visit…
Srija was very helpful today when visit
She is pleasant, polite and very informative.
Communication skill very clear and I enjoyed having her seeing me. 😁👍
August 20, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Dionne,
Thank you so much for your wonderful review and the amazing support you’ve shown for Srija—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Pop in to vodafone store in Kilburn…
Pop in to vodafone store in Kilburn today,and I met the lovely Srija she was very helpful and friendly,she talk me through each set,and explained in details about my product,she was very professional and am really happy with her service she provided to me very good service today.
August 14, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Kareen,
Thanks for the lovely review and fantastic support for Srija.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Srija gave me a good assistant helped…
Srija gave me a good assistant helped me find a good plan.
August 13, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Gerard,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Srija.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Niserg from Kilburn branch was very…
Niserg from Kilburn branch was very helpful with my upgrade
July 22, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Samira,
I'm pleased to know that the store agents resolved the issue. Thank you for your positive review and your support for Niserg.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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