Came to store with device issues. Andrew checked it all out and found the issue and corrected the problem. He also gave information on how to troubleshoot broadband at home
Company replied
Location
Switch location93 King Street, KA1 1QD Kilmarnock, GB
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See what reviewers are saying
Special thankyou to Mel, who was extremely helpful after my mum had a bad experience at Vodafone Silverburn. Changed my mums sim only contract option for a new phone + sim deal, great product knowled... See more
Company replied
I was in the store last week and while I was being served by Alex (separate good review!), Craig was serving another customer who was being extremely rude, abrasive, and often sarcastic in his respons... See more
Company replied
Nathan was very polite and efficient. Easy to talk with and explained everything so that I could easily understand it. All in all a pleasant experience
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kilmarnock
Written by the company
Contact info
93 King Street, KA1 1QD, Kilmarnock, United Kingdom
4.9
Excellent
211 reviews
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Guy was very helpful and sorted my…
Guy was very helpful and sorted my issues very quickly.
Got a newer phone for a great deal and couldn’t fault his help at all.
Would definitely come back in to the kilmarnock store.
July 7, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Lynne It's great to see Guy was able to get your issues sorted, and left such a positive impression on you.
Thanks again, Vodafone Social Media Team
Really easy and straightforward…
Really easy and straightforward service. Made getting new phone and plan hassle free
July 3, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Jean,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Good experience
Was switching some accounts over, Andy was super helpful and nice, thanks :)
July 1, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey there,
Thanks for letting us know what an amazing job Andy did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Manager and staff were very helpful and…
Manager and staff were very helpful and nice thank you with all the help 😊
June 27, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Kieran,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Melissa was very knowledgeable and…
Melissa was very knowledgeable and helpful.
June 17, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Paul,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Kilmarnock Vodafone amazing
After going round the houses on the phone with Vodafone to upgrade a phone. Andy in store had everything sorted in no time. You are a legend. I will be in the shop going forward 👍
June 8, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Fiona,
Thanks for letting us know what an amazing job Andy did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Brilliant customer service
June 6, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Alison,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Melissa Customer Service
I had a very pleasant experience in Vodafone Kilmarnock today with Melissa who was extremely kind and helpful - her customer service was second to none. I will most certainly be in again if I have any phone related questions/issues - or even if I just want a chat!
June 5, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey there,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service 👏
June 5, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Steven,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Andy was very helpful finding me a new…
Andy was very helpful finding me a new phone at a reasonable price.
June 5, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Nicola,
Thanks for letting us know what an amazing job Andy did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Andy & Mel where absolutely fantastic-…
Andy & Mel where absolutely fantastic- Mel was extremely helpful and so friendly and made sure I was happy 😃 well done you do a marvellous job
June 5, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Lesley,
Thanks for letting us know what an amazing job both Andy and Mel did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Andy & Mel in the Kilmarnock store…
Andy & Mel in the Kilmarnock store absolutely brilliant sales today, went above and beyond for myself today!! Very happy with my experience 😁 5stars 100%!!
June 1, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Eleanor. Thank you for your glowing review for both Andy and Mel in our Kilmarnock store. It's always lovely to read such amazing feedback. If you ever need anything, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Helped to organise several contracts in…
Helped to organise several contracts in order and also save money on future bills
June 1, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Dougie,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service the guy andy was…
Great customer service the guy was brilliant
June 1, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Lynne,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kilmarnock
Hey William,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful
May 26, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Valerie,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Superb service
May 24, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Jean,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ryan was very helpful
May 24, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Helen,
Thanks for sharing this review for Ryan. We appreciate your support.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Great!
Rachel was a great help in checking my account for all manner of things! I've had a lot of experiences in my life but this customer service might just be the best one of them all :) Better than the birth of my second child.
April 12, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Jack,
Wow, what a fabulous review and such amazing feedback for Rachel! Thanks for taking the time to share those lovely words!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came into store to query a discount
Came into store to query a discount. Spoke with Mel and Rachel in the Kilmarnock store who sorted out my issue and query very effectively. Defo deserve a bonus and an extra free 15 min break. Fantastic workers 👏
April 11, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Sam,
It's always nice to read positive feedback. If you spoke to Mel and Rachel in one of our stores, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
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