Vodafone UK - Kings Lynn Reviews 

155
TrustScore 5 out of 5

4.8

11 Norfolk Street, PE30 1AR Kings Lynn, GB


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Rated 5 out of 5 stars

Went into the shop in kings Lynn to have a chat about new phones and better data than what I had with a different supplier. Nick was very friendly and gave me the best offers. Was very thankful for a... See more

Company replied

Rated 5 out of 5 stars

Sam went above and beyond to help us today as he always does would definitely go back as I’ve had a great experience. Also very happy with my new phone thank you Sam :)

Company replied

Rated 5 out of 5 stars

Went too vodaphone today , can’t thank Nick enough sorted out my problem, such great customer service which doesn’t happen Very often in other stores .

Company replied

Rated 5 out of 5 stars

Went into kings Lynn store where Sam was so helpful in helping sort out my husbands phone issues and explained things very clearly and we left extremely happy that all was working fine with his phon... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Kings Lynn

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 11 Norfolk Street, PE30 1AR, Kings Lynn, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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1-star

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4.8

All reviews

(155)

40,694 reviews in the last 12 months

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Rated 5 out of 5 stars

Nick done a great job finding me the…

Nick done a great job finding me the perfect deal for my phone and is always helpful when needed, really happy :-)

February 29, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well worth my visit!

I was seen straight away. The person who dealt with me was friendly and took the time to explain everything to me and seemed genuinely interested in what I had to say. I came away with a saving of about £30 per month on my old contracts.

January 31, 2025
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hi Ann. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nick was brilliant in helping me with…

Nick was brilliant in helping me with syncing my Apple Watch to my new iPhone 16 pro max
I didn’t have a clue what I was doing and he reassured me it was an easy process. Within 10minutes he had synced it all up and showed me how to use it!
I highly recommend nick his customer service is 10/10 & is very polite and understanding.

January 27, 2025
Unprompted review
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Reply from Vodafone UK - Kings Lynn

Hi Jon,

This is such an amazing review for Nick. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great help and service received today…

Great help and service received today from Anthony, all details explained very helpful, would definitely recommend his service

January 4, 2025
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

The unicorn man was very good once…

The unicorn man was very good once again went in to remove added extra to my plan but ended up walking out with a really nice cuddle may go back and get his number

January 4, 2025
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer seevice

Supported and served by Anthony who helped me with setting up wifi after moving.
He was very informative and knew his stuff.
Explained lots and without bombarding full of information.

September 30, 2024
Unprompted review
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Reply from Vodafone UK - Kings Lynn

Hello, Jemma,

It's great to hear that you received a 5 star service from Anthony! Thanks for taking the time to provide feedback on this.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a problem with our iPhones for a…

Had a problem with our iPhones for a while now, popped in to Vodafone and Adam spent 10-15 minutes with us and problem sorted.
Excellent service Adam , many thanks 😫👍

December 27, 2024
Unprompted review
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Reply from Vodafone UK - Kings Lynn

Hi Robert,

Thanks for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Had a lovely morning with Nick in the…

Had a lovely morning with Nick in the kings lynn branch ,went for a standard upgrade on mobile ,which went smoothly and ended up walking out with 3 iPads for the kids ,thank you Saint Nicholas my kids will love you

December 21, 2024
Unprompted review
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Reply from Vodafone UK - Kings Lynn

Hi Edward,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great patience with a complicated…

Great patience with a complicated account…

November 29, 2024
Unprompted review
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Reply from Vodafone UK - Kings Lynn

Thanks for the five star feedback, Simon! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Had a really good experience at the…

Had a really good experience at the shop fantastic service sorted out any problems I had and gave me a great service thanks Antony

November 6, 2024
Unprompted review
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Reply from Vodafone UK - Kings Lynn

Hey Jim,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was served by Sam today

Was served by Sam today, he was very patient and explained everything in great detail to me.. Sam was presented well and knew exactly what he was doing.. I have been a Vodafone customer for 20 plus years and usually deal with advisors on line, however today I visited a store for the first time and was very happy with the service received.

November 6, 2024
Unprompted review
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Reply from Vodafone UK - Kings Lynn

Hey Tracey,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Broadband yeah

October 22, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hi Nick,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service, happy to recommend

Huge thank you to Nick for helping me upgrade my phone today to a new model that will meet my needs, due to visual and disability issues.

Patient, positive, informative and upbeat, no pushy commission-orientated sales speak. The service met my own specific customer needs and I'm happy to recommend.

October 11, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hi Dawn. Thank you for your review for Nick. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

I don't usually write reviews but this time I think it's warranted.
We were welcomed into the King's Lynn store and offered a seat. My daughter wanted to change her phone and set up her own contract rather than being on ours. Anthony asked questions about what she wanted from a phone, she had already chosen the one she wanted but Anthony checked it's suitability for it's intended purpose. He then went through all the different tariffs and they decided on which one way most suitable. Everything was then set up in next to no time and we walked out of the store very happy with the phone, the contract and the professional, knowledgeable friendly service we had received from Anthony.

September 20, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hi Lucy,

This is lovely feedback for Anthony. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

As soon as I arrived I was greeted and…

As soon as I arrived I was greeted and asked to take a seat. Jack then helped me to sort out all my phone billing and internet. He was absolutely amazing. Really went the extra mile. All the staff were fabulous and should be congratulated on not only their knowledge but their great customer service.

September 19, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hi Rachel,

This is lovely feedback for Jack. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service very polite and…

Great service very polite and informative staff.

September 10, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

HI Julie,

Thanks for your 5-star review for our Kings Lynn store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Nick at the king’s Lynn store

Nick at the king’s Lynn store.

A complete contrast to last week in the Cambridge store. Nick was helpful, knowledgable and friendly. He gave me all options honestly and talked through the benefits of each. I walked away with exactly what I wanted, understanding of my situation and not having been upsold something I didn’t want.

September 7, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hi Amanda,

Thank you for taking the time to review your recent experience, and sharing this great feedback for Nick.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Kings Lynn Vodafone always helpful

This was the second time I spoke with Nicholas in branch. Helpful as ever. Got me exactly what I needed and done it super speedy too.

September 1, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hi [Name],

We're glad to hear you had such a great experience in our Kings Lynn store. Thank you for your review.

If you have any questions in the future, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Swift service and excellent staff!

I went in to explore options regarding a phone contract today, as I was primarily looking to upgrade. I had a chat with Anthony, who was very professional and they provided me with all of the necessary details for trade in and full contract, breaking down the information concisely.

September 1, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack, Kings Lynn, Vodafone

Jack was very helpful and made sorting a new phone and contract quick and painless, even with the kids in tow. Thank you 👍

August 24, 2024
Unprompted review
Vodafone UK - Kings Lynn logo

Reply from Vodafone UK - Kings Lynn

Hey Richard,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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