Vodafone UK - Kingston Clarence St Reviews 

181
TrustScore 5 out of 5

4.8

36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR London, GB


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Rated 5 out of 5 stars

My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more

Company replied

Rated 5 out of 5 stars

Mourya was really helpful in helping us to update our plans and renew our phone. He advised us with care and told us the best possible plan that will suit our specific needs. Thank you vodaphone for a... See more

Company replied

Rated 5 out of 5 stars

Kevin was amazing, he really made our experience great. We’ve had issues with our contract being too expensive and feeling like no one has attempted to help us reduce it, however, after just 45 minute... See more

Company replied

Rated 5 out of 5 stars

Sanj saved my marriage today. After a weeks worth or arguing about what to do about getting a new phone, Sanj sat us both down and a managed to assist with an incredible result. We came in looking for... See more

Company replied


Company details


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  • 36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR, London, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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4.8

All reviews

(181)

40,969 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from the Kingston Vodafone store!

My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, without any problem. Shane also answered plenty of questions about using & setting up my current phone (Motorola G06) - as I wouldn't consider myself "phone technology savvy"! This made my day & weekend as well! Extremely pleased with service; would HIGHLY recommend the Kingston shop...........and especially Shane for his expertise in the matter.............1st class.........AAA+++!!

August 7, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mourya is been magnificent that's what…

Mourya is been magnificent that's what I call customer service. Very helpful I'm amazed and happy with a service

July 15, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Abderrahim,
Thanks for the lovely review and fantastic support for Mourya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul was great

July 13, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Hasan,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mourya was extremely helpful!

Mourya was really helpful in helping us to update our plans and renew our phone. He advised us with care and told us the best possible plan that will suit our specific needs. Thank you vodaphone for an extremely pleasant experience!

July 6, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Selin,

Thanks for the lovely review and fantastic support for Mourya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience at Vodafone store in Kingston upon Thames

I just had a great experience at Vodafone store. Kevin was a real help, professional, friendly and came with a great advice to meet my needs and financial affordability.
Thank you.

Adelina

July 4, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey there,

Thanks for the lovely review and fantastic support for us.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Ketan who…

Great customer service from Ketan who gave me great advice for my teenage daughter and a great deal for me and my budget!!

July 1, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Lucie,

Thanks for the lovely review and the fantastic support you’ve shown for Ketan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It's very good customer service by Abhi

June 25, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Nasser,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tashleen was extremely helpful and…

Tashleen was extremely helpful and kind. well mannered. thank you so much

June 20, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Heidi,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Tashleen.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful

Super helpful, efficient and friendly service from Kevin. Thank you

June 19, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Laura,

Thanks for the lovely review and fantastic support for Kevin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service & support

Great customer service & support

May 21, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jie was really helpful and…

Jie was really helpful and communicative. Thank you

May 17, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star customer service

Everytime I go to Vodafone Kingston I get outstanding service. The staff are patient, kind and good humoured, and always figure out how to solve my problems. First rate customer service. Thankyou!

May 12, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Kate,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kingston vodafone

Habi, was fantastic i went it to the shop to sort my old phone out, but came out with 2 new contracts, that were better value than the 2 I had and sorted me a new sim. 5☆
Habi, was friendly and very helpful, a credit to Vodafone.

April 22, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Linda,

Thanks for the lovely review and fantastic support for Habi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi was really great in helping me…

Abhi was really great in helping me with my switch back to Vodafone, thank you!

April 19, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Emily,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had a great service at the Kingston…

We had a great service at the Kingston store and especially Abhi was very helpful and accommodating

April 12, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Arwa,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin was amazing with helping me and…

Kevin was amazing with helping me and my sister get switch over the contracts and getting a new phone, he was very helpful and funny and made the process very easy and quick!

Thank you KEVIN!

April 11, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Ameka,

Thanks for the lovely review and fantastic support for Kevin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin in Kingston was brilliant very…

Kevin in Kingston was brilliant very knowledgeable! Appreciate his help with new SIM

April 11, 2026
Unprompted review
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Reply from Vodafone UK - Kingston Clarence St

Hey Rachel,

Thanks for the lovely review and fantastic support for Katie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi

Abhi

He’s was out standing

March 29, 2026
Unprompted review
Vodafone UK - Kingston Clarence St logo

Reply from Vodafone UK - Kingston Clarence St

Hey Osman,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi served me today at Kingston store…

Abhi served me today at Kingston store great help thank you

March 29, 2026
Unprompted review
Vodafone UK - Kingston Clarence St logo

Reply from Vodafone UK - Kingston Clarence St

Hey Danny,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service from Viny

Amazing customer service from Viny, went over with me with all the plans and the one that was most convenient for me. Great customer service. Would highly recommend.

March 14, 2026
Unprompted review
Vodafone UK - Kingston Clarence St logo

Reply from Vodafone UK - Kingston Clarence St

Hey there,

This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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