My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more
Company replied
Location
Switch location36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR London, GB
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See what reviewers are saying
Great service. The store manager was able to tell us what discounts were available for Vodafone together to give us the best deal.
Company replied
Kevin was amazing, he really made our experience great. We’ve had issues with our contract being too expensive and feeling like no one has attempted to help us reduce it, however, after just 45 minute... See more
Company replied
Mourya was really helpful in helping us to update our plans and renew our phone. He advised us with care and told us the best possible plan that will suit our specific needs. Thank you vodaphone for a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kingston Clarence St
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR, London, United Kingdom
4.8
Excellent
184 reviews
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Reply from Vodafone UK - Kingston Clarence St
Hey Osman,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Abhi served me today at Kingston store…
Abhi served me today at Kingston store great help thank you
March 29, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Danny,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing customer service from Viny
Amazing customer service from Viny, went over with me with all the plans and the one that was most convenient for me. Great customer service. Would highly recommend.
March 14, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer service from Kevin…
Fantastic customer service from Kevin at the Kingston store today. He was very kind and patient and offered me a great contract plan in which I agreed.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Tina,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got fantastic service at Vodafone…
Got fantastic service at Vodafone Kingston today. Kevin was brilliant in doing a complex change of contract. He guided us through the whole process to create 2 new contracts at a much better price.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Bridget,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abhi was brilliant
Abhi was brilliant, he talked us through all of the phone options and made sure we were happy. He showed my daughter how to use her new phone and allowed her to choose her number, thank you - excellent customer service!
February 21, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Abhi gave nice service
February 7, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very bad experience
Based on my experience. Kingston Upon Thames
This branch is badly run and disgrace to vodafone name.
I contacted customer support, and I've got told to go in a branch.
I have been there twice.
I regret every minute for trying second time thinking they got better.
Regardless, what programme I will have with my phone, I will not go there again. They run this branch like gangster rude and sarcastic.
Contract come to the end of the term.
We'll consider different options.
February 1, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Arben,
I’m really sorry to hear about the experience you had at our Kingston Upon Thames store. That’s absolutely not the level of service we want any customer to receive, and I completely understand your frustration especially after giving the branch a second chance. You should always feel respected, supported, and listened to when you visit us.
If you’re open to it, I’d love to help you here and make things right. You can chat with our LiveChat Advisors - vodafone.uk/2LCJiTm or call us on 191 from your Vodafone mobile or 0333 304 0191 from any other phone.
You can also reach out to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Giving good advice and options
I had a issue with another company, Vodafone helped me to solved it and offer a good options!!
January 20, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Ranna,
Thank you so much for your wonderful review and the amazing support you’ve shown for us—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kingston Clarence St
Hey Grisha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Easy to upgrade with Abhi
January 3, 2026
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Subbu at Kingston was amazing today
Subbu at Kingston was amazing today. I went in unsure about what I wanted, I was buying for my brother and he went through all my options, took time to showcase all phones and colours and explain the differences thoroughly, and then sat me down to talk about payments plans and best options to buy today. To say the least, I was sold!
December 20, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Natheena,
Thanks for the lovely review and fantastic support for Subbu.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kevin
Kevin was amazing, he really made our experience great. We’ve had issues with our contract being too expensive and feeling like no one has attempted to help us reduce it, however, after just 45 minutes of speaking to Kevin, he was able to give us great discounts and made us feel very heard in our frustration! His customer service skills are 10/10. Thank you!
December 4, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Farah,
We greatly value your thoughtful review and the outstanding support you’ve extended to Kevin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kevin is very helpful and helped me…
Kevin is very helpful and helped me sort out all my questions and worries! If I could put more than 5 stars for him and the team I would!!
December 2, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Rivka,
Thanks for the lovely review and fantastic support for Kevin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kingston Clarence St
Hey Natasha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Subhash was excellent Hanged plan…
Subhash was excellent Hanged plan for me and the kids so they have much better accounts , very much recommend
November 29, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Rob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I came to Kingston store to drop off my…
I came to Kingston store to drop off my phone for repair. Veronica was incredible helpful! I always happy with her service.
She was patient, spent her valuable time explaining to me all my troubles. I would give 10 out of 10 for her best attitude
Kind regards
Aliya
November 20, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Viny made it a very good experience
Viny made it a very good experience. Thank you once again!
November 17, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Outstanding service
Very patient, honest and helpful support by Subhash
November 17, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent service by Subhash
Subhash was excellent in explaining everything and gave individualized service. I set up a plan for buying a new phone and he guided me all the way through.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
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