My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more
Company replied
Location
Switch location36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. The store manager was able to tell us what discounts were available for Vodafone together to give us the best deal.
Company replied
Kevin was amazing, he really made our experience great. We’ve had issues with our contract being too expensive and feeling like no one has attempted to help us reduce it, however, after just 45 minute... See more
Company replied
Mourya was really helpful in helping us to update our plans and renew our phone. He advised us with care and told us the best possible plan that will suit our specific needs. Thank you vodaphone for a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kingston Clarence St
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR, London, United Kingdom
4.8
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abhi was amazing thank you
November 15, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Jie was brilliant
Jie was brilliant. Great service. Brilliant at his job.
November 3, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi. We appreciate your fantastic feedback and support. We're so happy to hear that you received great service. Thanks again for your review.If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and supportive from…
Very helpful and supportive from Subhash and abhi
November 1, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi. We appreciate your positive feedback! We're happy to hear that our team was supportive and helpful during your experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kingston Clarence St
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kevin and Abhi were very friendly and…
Kevin and Abhi were very friendly and helpful. Everything was very quick and smooth. Thank you for your time.
October 25, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi. We're happy to hear that your experience was quick and smooth, and that our team members were helpful and friendly. Thank you for your time and feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
I was greated by one service agent and sent to his colleague so I wasn’t waiting at all. Greeted with big smiles. I got a replacement sim within 5 mins.
October 25, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi. We're happy to hear that you received prompt and friendly service! It's great to know that we could quickly provide you with a replacement SIM. Thank you for your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks to Veronica she helped me a lot…
Thanks to Veronica she helped me a lot sorting out my new phone installation problem. She is full of patience and with a good smile in her face. Definitely customer focused.
Thank you well appreciated
October 13, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Kingston Clarence St
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I had an excellent experience at the…
I had an excellent experience at the Vodafone Kingston store thanks to Viny. He was extremely polite, professional, and truly a gentleman in the way he approached every question. His technical knowledge was impressive, and he explained everything with great patience and clarity. What stood out most was his calm, solution-oriented attitude and genuine willingness to help. It’s rare to meet someone who combines kindness, expertise, and professionalism so well — Viny is a real credit to Vodafone.
September 7, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Thanks for the wonderful review and fantastic support. We're happy to hear that you had such a positive experience.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Kingston Clarence St
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Kevin was amazing and helped me…
Kevin was amazing and helped me professionally and really quickly.
September 5, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
We're happy to hear that you had such a positive and efficient experience. Thank you for sharing your feedback; we appreciate it very much.
Thanks,
Vodafone Social Media Team
Quick and informative
Quick and informative, Abhi was extremely helpful.
September 3, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
We're happy to hear that our agent Abhi was helpful and informative.
Thanks,
Vodafone Social Media Team
Great service level VINI in Kingston
Great service provided today by VINI in the Kingston branch. Precise, calm, great advisor and sorted all the 3 requests we had. Thank you!
August 17, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Kevin was very friendly and helped us…
Kevin was very friendly and helped us set up home broadband
August 8, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Usama,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kevin —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Very kind and helpfull assistance from…
Very kind and helpfull assistance from Himan.Very professional.
August 6, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Vladislav,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We had a great experience at the store…
We had a great experience at the store with upgrading a phone and switching boardband. Kevin was friendly and very knowledgeable. He helped us to selected the plan which enable us to save up a lot. We highly recommended to visit the store.
August 2, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Winnie,
Thanks for the lovely review and fantastic support for Kevin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kevin was very helpful
Kevin was very helpful, all the staff are polite and good, thank you for helping.
July 21, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Arshad,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kingston Clarence St
Hey Danielle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good helpful service very happy
Very good helpful service very happy
July 13, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Hadi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited Kingston Vodafone shop
Visited Kingston Vodafone shop. Manager Kevin is very good Customer service, efficiency and helpful . Highly recommendation !!!
July 9, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Kevin,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kevin —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.