I have received today great service and support from Anoch today. He was really very kind and solving all the issues and also making it possible that I choose best package for me. I have now mobile wi... See more
Company replied
Location
Switch location36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR London, GB
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See what reviewers are saying
My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more
Company replied
Great service. The store manager was able to tell us what discounts were available for Vodafone together to give us the best deal.
Company replied
Kevin was amazing, he really made our experience great. We’ve had issues with our contract being too expensive and feeling like no one has attempted to help us reduce it, however, after just 45 minute... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kingston Clarence St
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR, London, United Kingdom
4.8
Excellent
184 reviews
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I recently visited the Vodafone UK…
I recently visited the Vodafone UK Kingston Upon Thames branch on Clarence Street and had a generally good experience. Gagan provided exceptional assistance with a friendly and professional attitude, which was much appreciated. However, I have experienced some frustrations with customer service in the past, such as issues with account management and delayed resolutions. While the in-store service is great, improvements in customer service responsiveness would make a big difference. Overall, they offer a good range of plans and straightforward options. Four stars from me!
December 19, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Devante,
Thanks for your review for Gagan. This is amazing feedback and we appreciate your support. We're sorry to hear you haven't had the same experience when contacting us. If there's anything you'd like us to look into, we're here to help. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Abhi was very helpful
January 19, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hello, Karla,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Polite patient and a good smile
Thank you Kevin for sorting us out. You were very patient with my friend who is not great with technology.
January 19, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hello, Alisha,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Perfect and professional service!!!
January 18, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Idy,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent customer service provided by…
Excellent customer service provided by Hanuma at Vodafone at Kingston Upon Thames branch.
January 2, 2025
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hey Monika,
Thanks for letting us know what an amazing job Hanuma at our Kingston Upon Thames Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abhi was very helpful
Abhi was very helpful, sorted my sim in just 5 mins, very fast and smooth service.
December 18, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Akhil,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Himan and Vinay served me with utmost…
Himan and Vinay served me with utmost respect, they provided us with the best plan suited based on my daily usage. Very happy!
December 30, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Hussain. Thank you for your review for both Himan and Vinay. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My experience with Vinay at Vodafone…
My experience with Vinay at Vodafone has been great. He was very professional and patient throughout the process. Definitely recommend this store for your sim and phone related needs.
December 16, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Farhan,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Abhi was an amazing assistant
Abhi was an amazing assistant, we came in for one contract and ended up leaving happy with two contracts. Very knowledgeable, professional and eager to help.
December 1, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Abe. Thank you for your review for Abhi. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful staff
November 15, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Martin,
Thank you for taking the time to leave us a 5 star review!
Thanks,
The Vodafone Social Media Team
Staff guided me and explained…
Staff guided me and explained everything related to have a sim card and phone well. I am happy from them.
November 15, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Najmeh,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a great experience with us.
Thanks,
The Vodafone Social Media Team
Very great experience
Very great experience
Good customer service by Hanuma
November 15, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Ramtin,
Thank you for taking the time to leave us a 5 star review and the great feedback about Hanuma's customer service.
Thanks,
The Vodafone Social Media Team
Great service
November 15, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Mark,
Thanks for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Abhi was really professional and made…
Abhi was really professional and made the process real quick. Kudos to the team
October 20, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hello, Akhila,
It's great to hear about the positive experience which you had with Abhi. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing Gagan at the Kingston Upon…
Amazing Gagan at the Kingston Upon Thames branch helped my friend and I today. Lovely personality and was very professional. I hope he is recognised for his efforts.
October 14, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hello, Bella,
It's great to hear about the positive experience which you received in store from Gagan, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Agent was professional, but very easy to talk to. He clearly explained everything and made me feel a valued customer. He could have done any better.
Agent was professional
October 8, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Kel, thanks for your amazing review. It's always great to see the team leave such a great impression on our customers.
All the best, The Vodafone Social Media team
Reply from Vodafone UK - Kingston Clarence St
Hi there,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
A Stupendous service!
Mourya
The service was Excellent!
The sales executive was fabulous and very competent at his job.
I am delighted!
Thank you
September 8, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
Hi Paul,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very good service...
September 1, 2024
Unprompted review
Reply from Vodafone UK - Kingston Clarence St
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kingston Clarence St
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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