Vodafone UK - Kirkcaldy Reviews 

457
TrustScore 5 out of 5

5.0

Unit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB


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Rated 4 out of 5 stars

Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more

Company replied

Rated 5 out of 5 stars

Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great custom... See more

Company replied

Rated 5 out of 5 stars

Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended

Company replied

Rated 5 out of 5 stars

Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more

Company replied


Company details


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  • Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

457 reviews

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4-star
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1-star

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5.0

All reviews

(457)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Terrie is fantastic

Terrie is fantastic, got my daughter's new monthly SIM plan sorted out ☺️

November 3, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi. We're happy to hear that the new monthly SIM plan for your daughter was sorted out successfully. We appreciate you taking the time to share your positive experience. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great

Great help and save me money on my monthly bill thanks gary and the lady's today

November 1, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi. We're happy to hear that we could assist you and reduce your monthly bill. We appreciate you taking the time to share your positive experience with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas was fantastic.very patient.

October 29, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi. We're happy to hear that you had a fantastic experience. We appreciate you mentioning their patience. Thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service with a smile

Fantastic service with a smile ! What more could you ask for.

October 24, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary was so helpful today

Gary was so helpful today. I wasn't going to upgrade my phone but after speaking with him it made so much more sense to do it. Staff are very knowledgeable and nothing is too much trouble. Recommended

October 23, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Audrey and Gary…

Great service from Audrey and Gary today. I have used this shop for years and they are always so patient and kind.

October 22, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tam was super helpful

Tam was super helpful. He sorted my phone for me and did it all with a smile! Thanks again

October 19, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas and Terrie made me and my…

Thomas and Terrie made me and my partner feel really welcome . Thomas gave us alot of advice and feedback on certain phones . We trusted his advice and we managed to get a great phone. Thank you

October 12, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Help with all my issues

October 9, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

As always the staff are very happy to help and very friendly can't praise them enough especially the store manager Ashleigh who always goes the extra mile to help

October 8, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Audrey and Gary at the Kirkcaldy store…

Audrey and Gary at the Kirkcaldy store were extremely helpful with activating my new sim card. I had enquired about an unlimited call, texts and data plan and they found one straight away with no problems at all. They were very friendly and made me feel very comfortable giving all my personal details over to them. I would recommend this company to anyone.

October 2, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and good service from the…

Very helpful and good service from the Vodafone members, very welcoming aswell, explained everything in detail and made sure i understood the plan and phone details.

October 3, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashleigh ,

Ashleigh ,
Was wonderful travel from West Calder as she was so helpful

October 3, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas helped me save all my photos to…

Thomas helped me save all my photos to an external drive. Was really appreciated as I didn't want anything to disappear

October 2, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

good customer service

good customer service

October 1, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Jay,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from Terrie today

Great help from Terrie today. Always use this shop. Guys are so good with me and my daughter.

September 26, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and Gary helped saving money

Helpful and Gary helped saving money

September 20, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant help as always

September 19, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help today

Great help today. Thank you so much.

September 17, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

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