Hannah was really great and made me feel comfortable even when I didn’t know what I wanted she went through options and helped me throughout it all I left feeling satisfied
Company replied
Location
Switch location32 Market Square, LA1 1HT Lancaster, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simon was extremely helpful explaining about the different screens on the new iPhone compared to mine. He also persuaded me to move my broadband saving me about £20.
Company replied
Layla at the Lancaster store has gone the extra mile to solve a problem on my phone and saved me from having the nearest thing to a nervous breakdown due to scammers ! She has been knowledgeable and... See more
Company replied
The in store experience is in itself great. I prefer the one to one service as I feel it is easier to understand and to bounce questions back and forth. Simon (store manager) made this experience... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lancaster
Written by the company
Contact info
32 Market Square, LA1 1HT, Lancaster, United Kingdom
4.9
Excellent
301 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hannah
Hannah was really great and made me feel comfortable even when I didn’t know what I wanted she went through options and helped me throughout it all I left feeling satisfied
June 2, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Misti,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James has been brilliant
James has been brilliant. Hekped me sort out a new phone and very friendly
June 2, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Jill,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Layla was amazing
Layla was amazing , helpful and very knowledgeable. Excellent customer service, lovely lady
May 31, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Anita ,
Thanks for the lovely review and fantastic support for Layla.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
As soon as I walked through the door I…
As soon as I walked through the door I was made to feel welcome and at ease by Ella who helped solve my query. She was a delight to deal with!
May 21, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Mark,
Thanks for the lovely review and fantastic support for Ella.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah was excellent in helping me…
Hannah was excellent in helping me change my email address for my services. So helpful and lovely
May 19, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lili was very helpful
Lili was very helpful. Everything done as requested
May 18, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went to upgrade my airtime plan at the…
Went to upgrade my airtime plan at the Lancaster store and Ella was absolutely amazing, couldn't help us enough it made the whole process so easy and she was absolutely lovely
May 14, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Aaron,
Thanks for the lovely review and fantastic support for Ella.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon was very helpful and has a good…
Simon was very helpful and has a good sense of humour also very proffesional
May 13, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Alfie,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James from the Lancaster store
James from the Lancaster store
Brilliant customer service, sorted everything out that I needed, he is very friendly and a brilliant member of staff, I will only deal with James in the store
May 8, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Matthew,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hey Kim,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Simon was extremely helpful explaining about the different screens on the new iPhone compared to mine. He also persuaded me to move my broadband saving me about £20.
May 8, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
James was very helpful
James was very helpful. Gave me new phone and offer that i needed. Thanks
April 22, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Linda,
This is fantastic to hear! We really appreciate the feedback and support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super experienced Lady
Very efficient. Layla spent extra time showing me how to use new phone, happy environment.
April 21, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey B White,
Thanks for the lovely review and fantastic support for Layla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and efficient service by Lili.
April 21, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Lee,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
James was fantastic and very helpful…
James was fantastic and very helpful and reduced my bill while giving me more for my money. Very approachable. Thanks
April 18, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Shirley,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Experience was easy and stress free
Experience was easy and stress free.
Got a new contract and checked all other plans. Lots of patience and helpful.
Thanks to Simon 😊
April 9, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent servic
Layla explained everything very clearly and concisely making sure we had the best deal.
March 27, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah was extremely helpful and…
Hannah was extremely helpful and friendly. Sorted my plan out for going abroad
April 7, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Brian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hey Jack,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hey Julian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.