We had a wonderful experience at the Lancaster store. Layla was very pleasant and knowledgeable. She spent time explaining the best plans for our needs. Will definitely use the Vodafone store again.... See more
Company replied
Location
Switch location32 Market Square, LA1 1HT Lancaster, GB
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Layla at the Lancaster store has gone the extra mile to solve a problem on my phone and saved me from having the nearest thing to a nervous breakdown due to scammers ! She has been knowledgeable and... See more
Company replied
Hannah was so helpful, gone above and beyond in helping with my phone and tablet. Couldn't recommend enough
Company replied
The in store experience is in itself great. I prefer the one to one service as I feel it is easier to understand and to bounce questions back and forth. Simon (store manager) made this experience... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lancaster
Written by the company
Contact info
32 Market Square, LA1 1HT, Lancaster, United Kingdom
4.9
Excellent
321 reviews
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Friendly, knowledgeable and patient with non-tech savvy folk!
Lili was friendly and helpful and understood just what we needed. She was knowledgeable and explained everything really well and clearly. Excellent, thank you 🤩
March 17, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Angie,
Thanks for the lovely review and fantastic support for Lili.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James at the Lancaster store was do…
James at the Lancaster store was do helpful. I walked away happy x
March 14, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Julie,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful assistance
Very helpful assistance (Layla) as previously, v patient despite our not being tech savvy. Software issue easily resolved & advice given in case it recurs.
March 14, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
James was super helpful
Friendly service by James and everything explained clearly
March 11, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey sarah
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Layla
Layla - very quick & efficient. With a smile too! The process of upgrading my phone made smooth & easy.
March 10, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Brian,
Thanks for the lovely review and fantastic support for Layla.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Votaphony shop in Lancaster.
Simon was amazing.He taught me through everything to answer questions.All around just really good experience
March 4, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Tora,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hannah was AMAZING
Hannah was AMAZING. Not changed my phone in years and the advice was spot on. SO happy going into a modern age with a new phone. She is an asset to the business!!!!!
February 28, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Salesmanship..
Simon has been very helpful in the Lancaster shop. Good advice and guidance on a bew sim for me and new device for my husband.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Eileen,
Thank you so much for your wonderful review and the amazing support you’ve shown for Simon —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Hannah was extremely efficient
Hannah was extremely efficient, helpful and knowledgable.
February 16, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Legon,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was extremely helpful in the…
Katie was extremely helpful in the Lancaster store & sorted out a new contract for us
February 15, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Vicky,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Once again the amazing James sorted out…
Once again the amazing James sorted out our account with a better deal all round - extremely helpful thank you
February 15, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Danielle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lili was really helpful with my upgrade
Lili was really helpful with my upgrade
February 12, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Steven,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic help from Alex in the…
Fantastic help from Alex in the Lancaster store.
February 8, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hey Lisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah gave great service
Hannah gave great service. Highly recommend
January 29, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Sue,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer service was excellent
Simon was amazing he explained everything very clearly and was extremely helpful navigating me through the process. Excellent service. X
January 22, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We went to get my wife a new iPhone
We went to get my wife a new iPhone. With Simon’s help it could not have been easier
January 22, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hey there,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
This time was the best time
This time was the best time, because Alex was unbelievably helpful!
January 9, 2026
Unprompted review
Reply from Vodafone UK - Lancaster
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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