We had a wonderful experience at the Lancaster store. Layla was very pleasant and knowledgeable. She spent time explaining the best plans for our needs. Will definitely use the Vodafone store again.... See more
Company replied
Location
Switch location32 Market Square, LA1 1HT Lancaster, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Layla at the Lancaster store has gone the extra mile to solve a problem on my phone and saved me from having the nearest thing to a nervous breakdown due to scammers ! She has been knowledgeable and... See more
Company replied
Hannah was so helpful, gone above and beyond in helping with my phone and tablet. Couldn't recommend enough
Company replied
The in store experience is in itself great. I prefer the one to one service as I feel it is easier to understand and to bounce questions back and forth. Simon (store manager) made this experience... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lancaster
Written by the company
Contact info
32 Market Square, LA1 1HT, Lancaster, United Kingdom
4.9
Excellent
322 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Lancaster
Hey Sally,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Simon and Abbie were both super…
Simon and Abbie were both super helpful! Got me a new phone in no time. Thank you!
July 8, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Mia,
Thank you for the positive review and your great support for Simon and Abbie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
James was exceptionally helpful
James was exceptionally helpful, 2 new contracts and assisted in other issues I had. Multi tasking the whole way through. Thanks james
July 5, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Mick,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Lancaster
Visited Abbie in the Lancaster shop for Mobile phone, sim and set up. Abbie is very professional, helpful, patient and goes that extra mile to clarify and help you understand the full commitment answering my endless questions. Everything went vey smoothly and if I had any further questions The Vodafone shop being on the high street with a real person to speak to is invaluable.
June 24, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Claire,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abbie gave excellent service was very…
Abbie gave excellent service was very helpful and charming
Thankyou
June 18, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Thanks for sharing Peter and well done to Abbie. We appreciate you taking the time to let us know!
Vodafone Social Media Team
James was excellent and pleasant and…
James was excellent and pleasant and knowledgeable. Very patient setting our new phone. Thanks
June 13, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hi. Thank you for your review for James. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pretty generous repairs
Data and connections work fine, nothing in particular to note. Reason I'm writing this is that after I dropped and broke my phone, I took it to the store, they sent it off to be checked over and they sent me a replacement phone even though it was my fault. Same model and everything, and it's a Pixel 9 Pro XL so that isn't exactly a cheap replacement. Onya Vodafone.
June 3, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hi, we are pleased to hear about your fantastic recent experience regarding the repair of your phone. It's great to hear this was a simplistic process to follow. Thank you for your 5 star feedback. We hope you enjoy your new device.
Thanks,
Vodafone Social Media Team
Abbie was more than helpful and very…
Abbie was more than helpful and very effective
June 6, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hi, we are pleased to hear about your fantastic recent experience. It's great to hear Abbie was so helpful. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Upgraded phone…
Simon help me through all options available and made everything really easy
June 4, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Les,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good service by Katie today made…
Very good service by Katie today made it very easy to understand big Thanks to you
May 26, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah was very friendly and helpful…
Hannah was very friendly and helpful when getting my new sim
May 26, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Allan,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was super easy and quick
It was super easy and quick. Alex was a great help.
May 24, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was super helpful and friendly he…
Alex was super helpful and friendly he made the whole process super easy!
May 24, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Linda,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service from james is excellent
Service from james is excellent. Absolutely amazing and always helpful and makes it easy to understand. 110% great. I'll always come back to Vodafone lancaster.
May 24, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Bridie,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for James.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by Simon at the Lancaster store…
Served by Simon at the Lancaster store today. I was nervous coming in to discuss a phone upgrade but Simon was easy to approach and talk to. Walked out with new phone very easy and comfortable experience.
May 23, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Megan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service
Helpful, friendly well knowledgable, 100% recommend Abbie. Thank you!
May 20, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Faye,
Thanks for the lovely review and fantastic support for Abbie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abbie was very friendly professional…
Abbie was very friendly professional amazing service - Thankyou
Excellent!
May 20, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Complete satisfaction from Hannah
Complete satisfaction from Hannah. Very pleased with the service. Friendly and explained fully
May 14, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Christine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abbie was very helpful and thorough…
Abbie was very helpful and thorough thank you
May 9, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hey,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Abbie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.