We had a wonderful experience at the Lancaster store. Layla was very pleasant and knowledgeable. She spent time explaining the best plans for our needs. Will definitely use the Vodafone store again.... See more
Company replied
Location
Switch location32 Market Square, LA1 1HT Lancaster, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Layla at the Lancaster store has gone the extra mile to solve a problem on my phone and saved me from having the nearest thing to a nervous breakdown due to scammers ! She has been knowledgeable and... See more
Company replied
Hannah was so helpful, gone above and beyond in helping with my phone and tablet. Couldn't recommend enough
Company replied
The in store experience is in itself great. I prefer the one to one service as I feel it is easier to understand and to bounce questions back and forth. Simon (store manager) made this experience... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lancaster
Written by the company
Contact info
32 Market Square, LA1 1HT, Lancaster, United Kingdom
4.9
Excellent
322 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abbie was very efficient and helpful…
Abbie was very efficient and helpful service - thank you
February 7, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
James was brilliant with us today
James was brilliant with us today. He explained everything and we were really satisfied with him.
January 27, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Kate,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hi there,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Simon was very helpful and informative
Simon was very helpful and informative. Very easy to get the information we needed and much more. Very helpful in letting us know where we could save some money and on additional products. Thank you for making it so easy.
January 25, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Cinnamon,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Simon helped me pick a new phone
Simon helped me pick a new phone. Very helpful.
January 22, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Caroline. Thank you for your review for Simon. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer service
Fantastic customer service, always helpful and very knowledgeable been dealing with James for years. Hannah helped with filling in the form great teamwork!
January 4, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
James has been excellent with his…
James has been excellent with his customer service. We will definitely be back again :) thanks
January 4, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Hannah was very helpful on both visits…
Hannah was very helpful on both visits to the shop in sorting out a new phone for me and also if there's any problems I'll be back :)
January 2, 2025
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Joel,
We appreciate your positive feedback for Hannah. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The service Alex provided was second to…
The service Alex provided was second to none. He went above and beyond. He explain the contracts and phones so I could choose the correct one for me. I would definitely choose to be served by him again
December 29, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Samantha, Thanks for your fab feedback for Alex. I'm glad he took the time to explain everything you neded to choose the right plan and phone for you ☺️
Thanks again, The Vodafone Social Media Team
Lovely staff
Lovely staff, always very helpful! Brilliant shop to come to.
December 29, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Hannah, It's great to see our team left such a positive impression on you ☺️
Thanks, The Vodafone Social Media Team
Spoke to james at Vodafone who saved me…
Spoke to james at Vodafone who saved me a lot on my bill and really friendly guy. Knows everything about phones so really appreciated the help
December 21, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Karen,
Thank you for your review, and for sharing the experience you had with James. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
James was fab and saved me around 100…
James was fab and saved me around 100 per month on bills. Will be back to Lancaster again for any new phones
December 21, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Suze,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Super helpful
Super helpful. Transferred all my things across to my new phone. Simon was 5 star
December 5, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hello, Alwyn,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer service from Simon
Great customer service from Simon. Explained everything carefully and clearly.
Good deals
No queues
December 1, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hi. Thank you for your review for Simon. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon gave me a great deal today for…
Simon gave me a great deal today for black Friday (even though it's a Saturday).
Super friendly. Kept the chat going while we waited for the slow computer to do it's thing
Will be back again for sure.
November 30, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Dave. Thank you for your review for Simon. Minus the system issue, it's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lancaster
Hi Danny,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
James was great help and very polite…
James was great help and very polite and very efficient. Most pleasant experience. I shall definitely shop here again :)
November 28, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hi Eileen,
These are lovely kind words of feedback for James. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I have worked in customer services for…
I have worked in customer services for over 35 years - I know great people when I see and deal with them. The young lady that assisted me was called Abbie Washington and she was exceptional. Abbie explained my options and advised which product would suit me. She listened and discussed the services available to a high standard. The next time I need broadband or a phone I will be calling her first. Many thanks.
November 14, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
HI Nige,
Thanks for your review for Abbie. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
James has been very polite and…
James has been very polite and explained everything to me and I could understand everything. Service excellent. Thank you
November 26, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hello, Margaret,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hannah was amazing fantastic customer…
Hannah was amazing fantastic customer service. Dealt with my account from my first query right to the end till it was sorted
November 8, 2024
Unprompted review
Reply from Vodafone UK - Lancaster
Hey Michelle,
Thanks for letting us know what an amazing job Hannah did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.