Vodafone UK - Lewes Reviews 

133
TrustScore 5 out of 5

4.9

3 High Street, BN7 2AD Lewes, GB


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Rated 5 out of 5 stars

Having had many sessions with Taylor in the Lewes branch, I cannot praise his efficiency, professionalism, patience and good humour highly enough. His knowledge, delivered in highly understandable lan... See more

Company replied

Rated 5 out of 5 stars

Having switched my broadband to Vodafone i was having experiencing technical problems and went into the Vodafone shop in Lewes East Sussex. I found the staff friendly and welcoming. George (shop mana... See more

Company replied

Rated 4 out of 5 stars

Taylor is a very friendly and helpful individual , nothing is too much trouble and he goes out of his way to find and explain all of the options available, Taylor should run training sessions on how t... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Taylor today He is amazingly Polite, kind, and very helpful. It’s always an enjoyable experience to buy a new phone as Taylor is so caring and sets everything up for... See more

Company replied


Company details


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  • 3 High Street, BN7 2AD, Lewes, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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4.9

All reviews

(133)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone was super helpful and quick

Everyone was super helpful and quick. Friendly staff that solved my issue very easily!

June 13, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Lily. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

Good customer service. Good knowledge from Jack. Good outcome

June 9, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Christopher,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and efficient on several occasions in May

George at your Lewes branch was very kind, helpful and patient. Definitely recommend this branch.

May 27, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Mary,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

George lead me through the process of…

George lead me through the process of changing multiple phones and plans to help me get the best offers. Very pleased with the final result.

May 14, 2025
Unprompted review
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Reply from Vodafone UK - Lewes

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great to be able to talk to someone in…

Great to be able to talk to someone in person and receive expert advice and attention

May 3, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

April 12, 2025
Unprompted review
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Reply from Vodafone UK - Lewes

Hey Stringer,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was a star and helped us sort out…

Jack was a star and helped us sort out a stolen SIM card. 5 stars; highly recommended!

April 12, 2025
Unprompted review
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Reply from Vodafone UK - Lewes

Hi Amy.

We're happy to hear that we could assist you with your stolen SIM card!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

George was brilliant

George was brilliant, very helpful in explaining all the upgrade options.
Great to deal with someone who had all the knowledge.

April 5, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Sarah,

We really appreciate your wonderful review and the amazing support for George.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

George in Lewes

George in Lewes was brilliant. Friendly, helpful and very patient! Feel happy and confident with my new deal. Thank you for your help George.

April 4, 2025
Unprompted review
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Reply from Vodafone UK - Lewes

Hey Ruth,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fab staff

Fab staff, Jack was great, very helpful, wonderful manager, very knowledgeable

March 31, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Isabella,

We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Best wishes,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bella was absolutely fantastic after…

Bella was absolutely fantastic after having a wasted trip to Haywards heath EE store Yesterday this was. Breeze. Such lovely customer service thank you

March 5, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

George was patient and amazing at…

George was patient and amazing at setting up new phone - many thanks!

February 20, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Nicholas,

Thanks for letting us know what an amazing job George did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helping my elderly mother

My mother needed a new phone but has dementia and so this is a very difficult process for her as it involves multiple passwords and passcodes. Ricki went above and beyond in helping her through the process. Absolutely amazing customer care.

February 1, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ricki was a gem and she should run the…

Ricki was a gem and she should run the world

January 23, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi there,

We really appreciate your five star review! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Faultless service

We had such a great experience this morning. After a disaster with numbers being accidentally deactivated, Ricki seriously saved the day. We’ve never had a “phone shop” experience so seamless and positive. Thank you thank you thank you.

Store code: 60430

January 11, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful

Really helpful, understanding member of staff. Sorted everything out promptly and efficiently - couldn’t be happier with the service received. Thank you Taylor!

January 11, 2025
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Excellent service

Really kind, helpful man. Thank you so much

December 19, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Tara,

Thank you for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great shop jack was well helpful with…

Great shop jack was well helpful with sorting things out on my 6 phones
Thanks mick

December 13, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Michael,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service! Really helpful and very patient

December 13, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Neil,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

George has been so helpful

George has been so helpful. I’m grateful for all his help in sorting my new phone.

December 12, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Victoria,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

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