Vodafone UK - Liverpool St Reviews 

191
TrustScore 5 out of 5

4.9

17 Liverpool Street, EC2M 7PD London, GB


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Rated 5 out of 5 stars

Came into Vodafone Liverpool Street and Athina help me. very impressed with the service, she did everything from start to finish. Very helpful and pleasant Athina! Thank you for sorting me out

Company replied

Rated 5 out of 5 stars

Angela at the Liverpool Street store has been amazing. Walked me through everything to get my package and contracts set up and updated. So professional and knowledgeable. Angela is so personable and... See more

Company replied

Rated 5 out of 5 stars

I'd like to thank u all especially Maha the talent (retails advicer) For her special costumer service,patience helpful She spent more than 3 hours helping me with fully patience Really apprecia... See more

Company replied

Rated 5 out of 5 stars

I want to thank Akash from Vodafone Liverpool Street for the excellent service while helping me with my new contract and my new phone. He was extremely professional, patient, and kind, and he explai... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Liverpool St

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 17 Liverpool Street, EC2M 7PD, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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1-star

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4.9

All reviews

(191)

40,120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ash was fantastic

Ash was fantastic

March 7, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Kevin,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash was super helpful’

Ash helped us sort sims and broadband very efficiently. Was extremely friendly and helpful

March 7, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Rebeccah,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Abishekh was very helpful getting…

Abishekh was very helpful getting everything set up for a new phone! 5 stars!

March 5, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhishek was great

Abhishek was great. Super efficient and sorting my issue quickly. Thanks

March 4, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Izzy,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ms Xinyi was extremely helpful and…

Ms Xinyi was extremely helpful and tackled the sim problem right away. Very polite, helpful and efficient service! Thank you to the team!

March 3, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Jenissa,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fast Service

Got service from Huda, very fast service and easy process.

March 1, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Danti,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Huda was super helpful and friendly

Huda was super helpful and friendly

March 1, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Tiffany,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy to have a service to a lovely…

Happy to have a service to a lovely customer service of all staff , especially Barbara, she explain to me how to follow a very clear step and the process I can recover my phone. If you want to taste a London excellence service for Telecom , please come to Liverpool Street station Vodafone! You will treat like a queen and kind to having the service!

March 1, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Huda was professional and gave…

Huda was professional and gave excellent service

February 28, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Dag,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I got my phone stolen and Xinyi was…

I got my phone stolen and Xinyi was really helpful in getting me a replacement sim. She was really sweet as well. Good service.

February 24, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi John,

Thank you for taking the time to review your recent experience.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Staff at store were very supportive

Staff at store were very supportive. Barbara was super helpful! Helped me out in a great way.

February 22, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Barbara was super helpful!

Barbara was super helpful!
Spent 30 mins giving us her undivided attention.

February 22, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleased with help from Huda

Very pleased with help from Huda. Collecting my phone was very easy.

February 21, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hey ,

Thanks for letting us know what an amazing job Huda did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Angela was very helpful shes needs a…

Angela was very helpful shes needs a promotion

February 15, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I just got a new mobile from the store

I just got a new mobile from the store.

The staff is helpfull and so kind.

Bips and Abhishek i really appreciate you guys. Thanks for explaining me everything very clearly.

I honestly recommend this store to buy.

February 7, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Vinay, It's great to hear Bips and Abhishek were able to explain everything you needed ☺️ Thanks for your feedback, The Vodafone Social media Team

Rated 5 out of 5 stars

Happy with Barbara helping me to…

Happy with Barbara helping me to collect my phone from this store.

February 1, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful service from Huda

Wonderful service from Huda, helped with a voxi sim issue i had, convinced me to transfer over to vodafone when my voxi plan expires.

January 31, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Huda quick and…

Excellent service from Huda quick and efficient very happy

January 31, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Wef,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pick up from Huda was great at liv st…

Pick up from Huda was great at liv st branch for new mobile

January 31, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Ed,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Angela was very helpful and solved my…

Angela was very helpful and solved my problem very quickly.

January 15, 2025
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

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