Vodafone UK - Liverpool St Reviews 

191
TrustScore 5 out of 5

4.9

17 Liverpool Street, EC2M 7PD London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Came into Vodafone Liverpool Street and Athina help me. very impressed with the service, she did everything from start to finish. Very helpful and pleasant Athina! Thank you for sorting me out

Company replied

Rated 5 out of 5 stars

Angela at the Liverpool Street store has been amazing. Walked me through everything to get my package and contracts set up and updated. So professional and knowledgeable. Angela is so personable and... See more

Company replied

Rated 5 out of 5 stars

I'd like to thank u all especially Maha the talent (retails advicer) For her special costumer service,patience helpful She spent more than 3 hours helping me with fully patience Really apprecia... See more

Company replied

Rated 5 out of 5 stars

I want to thank Akash from Vodafone Liverpool Street for the excellent service while helping me with my new contract and my new phone. He was extremely professional, patient, and kind, and he explai... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Liverpool St

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 17 Liverpool Street, EC2M 7PD, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(191)

40,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

He is nice and helpful.

He is nice and helpful.

September 7, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Ana,

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

He is nice and helpful 100% recommended

September 7, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Adalberto,

Thanks for reviewing and sharing this feeedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Angela was so helpful!

Angela was so helpful!
Came into store for a SIM card and she saved me with a super plan. She guide me through the process and was amazing. Thanks a lot Angela and all the Liverpool Street colleagues!

July 28, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Tati, thank you for your feedback. It's great to see Angela was able to help, and found you an awesome plan too!
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Rodel was very informative and…

Rodel was very informative and friendly. He explained things to me very well and I would 100% recommend Rodel for any Vodafone service in store

July 18, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Ellen, It's great to hear Rodel took the time to explain everything you needed instore today 😊
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Oumar was great help today and got us…

Oumar was great help today and got us online 😎 great staff team

June 14, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Angela

Angela
Was really patient and professional and found me the best deal.

June 8, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service today from Ourmar

Amazing service today from Ourmar! (Liverpool St branch). He was so helpful with all my upgrade queries and got me a really good deal on a new phone. Really happy with service and will definitely return to the store for any further phone purchases. Thanks Oumar!

June 6, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi KT,

Thank you for taking the time to review and sharing this feedback for Ourmar.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

We are very gratetful to Mr…

We are very gratetful to Mr Tahmid,Sales Adviser in Vodafone, Liverpool St,he kindly explained us everything,it was fast and competent.We appreciate his service very much.

May 20, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thank you for taking the time to review and sharing this great feedback!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great Help

I have had the most horrendous experience porting my number over to Vodafone over 3hrs on the phone in a few days and still no numbers ported over. I went into the Vodafone store in Liverpool st for help and did everything in 15 minutes with Oumar the Assistant Manager. He was superb, very helpful and knowledgeable, thank you!!

May 20, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Simon,

Thanks for your feedback. We' re glad to see Oumar was able to get your port sorted and query resolved. IfIf you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Provided excellent above and beyond…

Provided excellent above and beyond service. I was stressed, my phone was not working and he gave me time, calmed me down and rectified the issue

May 17, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Karen,

Thanks so much for taking the time to share this 5 star feedback!

If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Smooth as usual

Smooth as usual! Great team and service.

May 16, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Julien,

This is a great review for our Liverpool Street store. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Positive approach - Liverpool Street London

I had quite a lot to be sorted out. After a couple of minutes wait, I was served by Tahmidul (I think). He dealt with all the issues step by step, his explanations were very clear, and he dealt professionary, friendly and politely. Also he and his colleagues showed a great team work to save time too. Very satisfactory.

April 24, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Azzy a real pro!!!

Thank you Azzy a real pro!!!
Agent very understanding with a professional explanation and patient. There are many things I couldn’t understand well as I’m not tech expert with and the details that needed explaining, agent was really kind and patient give me a clear explanation and make me aware of all the issues that are related.
Kindly congratulate agent and thank agent -Azzy- on my behalf

May 3, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thanks for your review John. It's great to hear Azzy was patient, and took the time to explain everything for you.
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Rayy at Liverpool Street was very…

Rayy at Liverpool Street was very helpful. Helped me cancel my contract that has already ended and get me a new device and Sim for my daughter

May 8, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Louiza. Thank you for your review for Rayy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

She attended to me very professionally

She attended to me very professionally

March 25, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thanks for taking the time to share this great feedback.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Rodel was super helpful and insightful…

Rodel was super helpful and insightful throughout the process - really recommend this location

January 23, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rayy was very helpful and made IT very…

Rayy was very helpful and made IT very easy to get my new handset and new number. Liverpool Street Staff also very helpful.

January 18, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Piotr,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Tahmid at Vodafone while setting up my new phone. His assistance was invaluable, demonstrating exceptional knowledge and patience throughout the process. Tahmid's dedication to customer satisfaction truly stood out, making my overall experience highly positive.

January 16, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Ali,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rayy was very attentive and helpful

Rayy was very attentive and helpful. Great job!

January 16, 2024
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thank you for taking the time to leave your feedback about Rayy! We're glad you had a great experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ray was very helpful and made…

Ray was very helpful and made everything as easy as possible

December 14, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hey Rolandi,

It's great to hear your feedback for Ray. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look