Vodafone UK - Liverpool St Reviews 

191
TrustScore 5 out of 5

4.9

17 Liverpool Street, EC2M 7PD London, GB


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Rated 5 out of 5 stars

Came into Vodafone Liverpool Street and Athina help me. very impressed with the service, she did everything from start to finish. Very helpful and pleasant Athina! Thank you for sorting me out

Company replied

Rated 5 out of 5 stars

Angela at the Liverpool Street store has been amazing. Walked me through everything to get my package and contracts set up and updated. So professional and knowledgeable. Angela is so personable and... See more

Company replied

Rated 5 out of 5 stars

I'd like to thank u all especially Maha the talent (retails advicer) For her special costumer service,patience helpful She spent more than 3 hours helping me with fully patience Really apprecia... See more

Company replied

Rated 5 out of 5 stars

I want to thank Akash from Vodafone Liverpool Street for the excellent service while helping me with my new contract and my new phone. He was extremely professional, patient, and kind, and he explai... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Liverpool St

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 17 Liverpool Street, EC2M 7PD, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Went into the Vodafone store looking to…

Went into the Vodafone store looking to transfer my number over from another provider. Was greeted by an employee named Rayy who made the whole experience at Vodafone very simple and easy. Helped me get my PAC and transfer my number over. Very nice and helpful.

December 14, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Omar,

We're please to hear about your recent experience. Thank you for reviewing and sharing your feedback for Rayy.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Azzy is amazing!

I dealt with Azzy who is currently in her probationary period, around a tricky sim migration and new contract for an Apple Watch Ultra 2. She was amazing and dealt with my enquiry efficiently and in a very respectful and friendly manner.

December 7, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hey Heinrich,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience and happy with my new…

Great experience and happy with my new plan and was explained to me thoroughly thanks again

November 20, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thanks for your fab feedback, It's great to see we could find you the perfect plan.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Abdirahman

November 23, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Nina,

It's great to hear about your recent experience, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

November 20, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thanks for the brilliant feedback, Vangamena! It's really appreciated.
Vodafone Social Media Team

Rated 5 out of 5 stars

Rodel is experienced and knows things…

Rodel is experienced and knows things very well . He explained the plans in detail and sorted the issue very fast .
Loved the experience thanks !

October 17, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hey Manuj,

Thanks for letting us know what an amazing job Rodel did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing staff there

Amazing staff there. I was served by Oumar, Syed, Anis and Tahmid and he was incredibly helpful for my phone plan.
Highly recommend this branch as it is one of the best services I have ever received for broadband and phone plan.

October 11, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tahmid was excellent

Tahmid was excellent. Patient, explained clearly and solved all our problems. Very pleased 😀

October 11, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Katie,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional people over to Vodafone…

Professional people over to Vodafone shop near Liverpool Stret Station London.
Thank you OUMAR, ANISA and SYED!

October 10, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thanks for your feedback, Rusu! It's really appreciated.

Vodafone Social Media Team

Rated 5 out of 5 stars

Rodel was amazing in trying to sort out…

Rodel was amazing in trying to sort out my porting number issue. Persistent and dedicated. Any other person would have given up! 10/10

September 29, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hey there,

Thanks for the lovely review and fantastic support for Rodel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anisa was great

Anisa was great, very good service :)

September 24, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Altug,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

September 23, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rodel is the best experience I have…

Rodel is the best experience I have ever had in a vodaphone! He was an absolute life saver and when I felt stressed and anxious about my phone not working he dealt with it in a cool and collected manor - 10/10. Will always go back to Liverpool Street vodpahone from now on. Big shout out to Rodel!

September 20, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi. Thank you for your glowing review for Rodel. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Rodel for sorting out all my…

Thank you Rodel for sorting out all my issues. You are very honest and helped me sort out my insurance and let me understand all plans.

September 20, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Blerim. Thank you for your review for Rodel. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rayy was fantastic

Rayy was fantastic, many thanks

September 20, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hi Alessio. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rodel was great

Rodel was great! He really helped me with my phone issue with great technical ability and was very kind.

September 16, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

It's really great to see Rodel was able to get your issues sorted and left such a great impression on you Laura.
Thanks for your awesome feedback, The Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Oumar at…

Great customer service from Oumar at the Liverpool Street store. Helped me move from my sim only plan to upgrading to a new phone and plan. Super knowledgeable and polite

September 15, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hey Matthew, Thanks for your awesome feedback for Oumar. It's great to see they made upgrading such a pleasure. Hope you're loving your new phone!
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

We loved the experience so much!

We loved the experience so much!
Awesome staff member Abdirahman gave us the best experience ever!
I’ve setup my sons watch and got a new contract!
Thanks 😊

September 15, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Thank you for your review. It's good to read we were able to help to with your new contract. Hope you're loving your new phone!
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Oumar is a very good worker and he is…

Oumar is a very good worker and he is ver kind a 10 worker

September 7, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Oumar was very helpful. Liverpool street vodafone branch

September 7, 2023
Unprompted review
Vodafone UK - Liverpool St logo

Reply from Vodafone UK - Liverpool St

Hey Ursu,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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