Went into store for answers to a couple of questions ended up with cheaper broadband and a new phone. We were assisted by the lovely Erin who was so knowledgeable explaining everything in a way we cou... See more
Company replied
Location
Switch locationUnit 108 The Centre, Almoundvale South, EH54 6HR Livingston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ultimately a series of unfortunate events on the backend of external issues I was still able to have a fantastic in-store experience that was a huge help by the end. Erin is lovely and very personable... See more
Company replied
I visited the Livingston Vodafone store today, I was helped by Cammy and Scott, they were both really knowledgeable and extremely helpful, I had a small issue which they sorted out without delay, They... See more
Company replied
During my visit to Livingston store. Cammy & Scott went out their way to assist me with obtaining a new hand set. Prior to this my battery had become faulty and dealing with this over the via th... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Livingston
Written by the company
Contact info
Unit 108 The Centre, Almoundvale South, EH54 6HR, Livingston, United Kingdom
5.0
Excellent
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hayley at Livingston branch
Hayley at Livingston branch was friendly, efficient and provided us with sound advice and all the information we needed. Provided us with the phones and plans, which best suited our needs.
July 13, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Gordon,
Thanks for the lovely review and fantastic support for Hayley. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really good experience.
Really good experience.
Got me and my dad a new deal and saving some pennies. Awesome
July 16, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service
We got seen to by Cammy and what can I say… he was such an amazing guy with so much knowledge. I’m glad my phone took a bit longer to get seen to as we were engaged with Cammys amazing customer service. Can’t wait for my phone to have a problem again ☺️
July 15, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Rahela,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Cammy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hayley was really helpful and…
Hayley was really helpful and understanding. She went over and beyond to ensure that I had my unlimited data sorted. And also saved me some monies. Thanks Hayley xx
July 13, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Eloho,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Eleanor first class customer service
Eleanor took the time to help with setting up the phone. Her patience and customer service was freindly and professional through out.
Vodafone is lucky to have her.
June 29, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Martin
Thanks for the lovely review and fantastic support for Eleanor.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Helpful assistance with that extra mile.
Had a problem transferring data from one phone to new phone on Vodafone network. Eleanor sorted the problem and completed all the transfer for me.
Lovely young lady, polite and very helpful and went that extra mile to ensure I had a good experience in store.
Thank you!
June 29, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Hardy-Pruce,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Erin was absolutely amazing
Erin was absolutely amazing, very knowledgeable and really friendly and helpful Highly recommended
July 11, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Caroline,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andreea was extremely helpful and…
Andreea was extremely helpful and patient, she was able to answer all our questions and set us up with the deals that best suited us!
July 8, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Nadia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional and friendly service.
Was originally in with SIM issues, it was Cameron who dealt with my issues. He quickly understood the issues I was having and went above and beyond to solve these, eventually getting a great outcome for me.
July 8, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Eleanor was most helpful and…
Eleanor was most helpful and knowledgeable with my account and upgrade. Thank you.
July 8, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Graeme,
Thanks for the lovely review and fantastic support for Eleanor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and support from Erin …
Great service and support from Erin extremely helpful and very professional. Highly recommended
July 4, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
New phone contract
The customer service employee Aadreea was very informative and very knowledgeable about the product. She was polite and curtious at all times and made me feel welcome. She explained what products were available and offered a range of phones.
July 2, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Alan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into store yesterday to move from…
Came into store yesterday to move from EE to Vodafone, I spoke to Scott who was friendly and helpful with the transfer he made it seemless and that was ideal while I was visiting Livingston for such a short amount of time
July 2, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Callum,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Callum was a fantastic help when my…
Callum was a fantastic help when my phone number had been spoofed. Quickly got my number changed, and got my contracts up to date which I had been meaning to do for a while. Really appreciate all your help, thank you.
July 2, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Nicole,
Thanks for the lovely review and fantastic support for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Erin has been fabulous,
Erin has been fabulous,
Really great with us thanks .
July 2, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service.
Great service.
Callum Smith assisted us and fixed our new contracts. Very friendly, informative and patient.
June 29, 2026
Unprompted review
Reply from Vodafone UK - Livingston
"Hey Mima,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Eleanor was so helpful .Answered all…
Eleanor was so helpful .Answered all the questions I had and explained it all very well.
June 29, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a really great experience
I had a really great experience. Eleanor was fantastic my bill got brought down nearly £20 a month. I would highly recommend Vodafone in Livingston.
June 29, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Nicola,
Thanks for the lovely review and fantastic support for Eleanor.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Customer Service
We were seen by Erin and she was absolutely great with us. We even managed to save money on our existing sims.
Great customer service.
June 26, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Sandra,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly - am excellent advisor
Very friendly, took time to understand what we were after then found us the best deal. She actually went back to it and amended it when she realised she could save us a bit more money. Very professional but relaxing and polite - very easy to deal with. We’d like to thank her for her time and help, it was a pleasure.
June 27, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Mr C Reid,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.