Went into store for answers to a couple of questions ended up with cheaper broadband and a new phone. We were assisted by the lovely Erin who was so knowledgeable explaining everything in a way we cou... See more
Company replied
Location
Switch locationUnit 108 The Centre, Almoundvale South, EH54 6HR Livingston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ultimately a series of unfortunate events on the backend of external issues I was still able to have a fantastic in-store experience that was a huge help by the end. Erin is lovely and very personable... See more
Company replied
I visited the Livingston Vodafone store today, I was helped by Cammy and Scott, they were both really knowledgeable and extremely helpful, I had a small issue which they sorted out without delay, They... See more
Company replied
During my visit to Livingston store. Cammy & Scott went out their way to assist me with obtaining a new hand set. Prior to this my battery had become faulty and dealing with this over the via th... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Livingston
Written by the company
Contact info
Unit 108 The Centre, Almoundvale South, EH54 6HR, Livingston, United Kingdom
5.0
Excellent
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Cammy…
Excellent customer service from Cammy as always, first class, friendly and an absolute honour to deal with.
May 8, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I popped in with an issue with my phone…
I popped in with an issue with my phone and Hayley took the time to help make it right.
Thank you so much
May 14, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Liz,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Hayley
Called into Livingston today to get a network query checked. Was helped by Hayley who could not have been any nicer. Extremely pleasant, helpful and knowledgeable. Query fixed and advice given what to do in future if similar occurs.
Great job Hayley, thanks again
May 15, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
when shopping in livi..
thomas was very patient with us while serving, very clear on listing different plans and options for us. while also making prices very evident that we would pay. as a duo cammy and thomas can lighten up a shift, and have a laugh with their customers, while also maintaining professionalism in the workplace!
if you want to goto a vodafone store and walk out with what you wanted to go in there for, staff that provide customer service of high standard, make sure you goto livi and ensure that one of them are working!
May 12, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andreea was amazing and really helpful…
Andreea was amazing and really helpful today at Livingston.
May 12, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Hayley,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hayley helped me get a new sim
I had Hayley helping me get a new sim sorted. She was extremely helpful and polite.
May 11, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Karli,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Hayley
May 7, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey there,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Livingston
Hey Noe,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
10/10 experience
10/10 experience, nicest people and explain everything very well.
Very patient and even used a translator app as my English wasn’t very good.
If there was more than 5 stars he would 100% deserve it.
April 23, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Noran,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Communication was perfect
Our sales advisor Scott in this case was super helpful by not only explaining any tech related things to my dad and helping him through the process of everything understanding what to do but was also able to switch the terminology on a whim with me who is extremely experienced with tech as I am someone who understands all the tech mumbo jumbo. He also took a look at my dad's account saw what we were paying for and helped save us money on my dad's phone plan, my airtime plan and was able to upgrade our router due to how long out of contract we were while STILL saving us 3 pounds overall from what we were paying before the upgrade. Overall perfect communication and service.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience from start to finish
The Customer Service we received from Alysia was brilliant. She made the time and effort to go through what the best deal was for us. Took the time to explain what we were buying and the cost as well. Excellent from start to finish
April 13, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Eleanor,was so helpful when I came in…
Eleanor,was so helpful when I came in to cancel a switch so I could stay with Vodafone.She was patient and kind and sorted everything out without a problem thanks.
April 13, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Lynn,
Thanks for the lovely review and fantastic support for Eleanor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Livingston
Hey Claire ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I am always warmly greeted in store
I am always warmly greeted in store, Scott has looked after me for a long time . I trust him to help me find the right product.
April 7, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andreea was very helpful and very…
Andreea was very helpful and very patient with us. She explained everything thoroughly and helped us pick our new phone and broadband. Would definitely recommend her to anyone looking to buy from Vodafone Livingston
April 11, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Gavin,
Thanks for the lovely review and fantastic support for Andreea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Andrea was very helpful today
Andrea was very helpful today. She listened and gave us exactly what we wanted, at great prices too.
She suggested reviewing all of our contracts which again saved us money.
April 11, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrea was a great help with me
Andrea was a great help with me, dealing with a lost phone and buying a new one. Really good customer service. It was a pleasure to deal with Andrea and the new phone is perfect. Many thanks 😊.
April 6, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey John,
Thanks for the lovely review and fantastic support for Andrea.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Scott was very helpful with switching…
Scott was very helpful with switching from 02 to Vodafone and advised me on the best deal to take to pay less every month
April 4, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Chelsey,
Thanks for the lovely review and fantastic support for Scott.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
First class service!
Just walked in and spoke to Thomas about an issue on my phone and upgraded my wife's phone. Very helpful from both Thomas and Andreea.
First class service!
April 2, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Laurence,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Both scott and Matty were both…
Both scott and Matty were both extremely helpful and very professional and friendly when serving me, sorted my problem very quickly, give them a raise
April 2, 2026
Unprompted review
Reply from Vodafone UK - Livingston
Hey Kyle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.