My associate stayed overtime on a Saturday night just to finish this for me. I was having trouble with setting up my new British mobile number and internet and he went above and beyond to make sure it... See more
Company replied
Location
Switch location2 Station Approach, NW1 5LD Baker Street, GB
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See what reviewers are saying
AJ (Joseph) was so friendly and helpful. We came in with at least 100 questions about adjusting our plan and he was patient, knowledge, and has a bright energy that made the experience enjoyable.
Company replied
I was helped by Jasdeep at the Camden branch. Honestly amazing customer service. Was astounded by how clear, polite and efficient they were. Super satisfied and the reason why Ive been with vodaphone... See more
Company replied
Jardeep helped me today with my 2 upgrades, provided the best advice, sorted refunds and number transfer. I am very satisfied with great customer service and the fact that I got everything I need sor... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Baker Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
2 Station Approach, NW1 5LD, Baker Street, United Kingdom
4.8
Excellent
94 reviews
Asks customers to review
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I had an amazing experience in the…
I had an amazing experience in the vodafone thanks to Jasdeep.
July 31, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Hatim,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Baker Street
Hey Melissa,
Thanks for the lovely review and fantastic support for Jasdeep. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic support
July 25, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Brian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really helpful and easy…
Really helpful and easy…. And a good deal for both my kids contracts. Thankyou.
June 18, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Edward,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo was brilliant with his assistance…
Mo was brilliant with his assistance today with my 30 SIM enquiry. Would highly recommend
May 16, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Baker Street
Hey Napat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
AJ and Jas were amazing!
May 6, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Amani,
Thanks for the lovely review and fantastic support for AJ.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
AJ (Joseph) was so friendly and…
AJ (Joseph) was so friendly and helpful. We came in with at least 100 questions about adjusting our plan and he was patient, knowledge, and has a bright energy that made the experience enjoyable.
May 4, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Karen, thank you so much for your wonderful review and the amazing support you’ve shown for Joseph, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Joseph was very helpful!
May 4, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Joseph,
Thanks for the lovely review and the fantastic support you’ve shown for Soph.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Baker Street
Hey Jack,
Thanks for the lovely review and fantastic support for Jasdeep.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Very quick and informative. Big shout out to Ms. Aisha and Mr. Ajay!
April 15, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Sameer,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service
Good service, very friendly staff and polite and understanding. Went through various offers with me to help me find the best deal.
March 30, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Tilveen ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Baker Street
Hey Morgan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
AJ and Raj were extremely helpful
AJ and Raj were extremely helpful in answering my question and their support was invaluable
March 30, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Mustafa,
Thanks for the lovely review and fantastic support for AJ and Raj.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best Vodaphone branch!!
We have been to this store several times, each time, Jasdeep has been so calm, patient and helpful with all of our needs. Best Vodaphone branch!
February 1, 2026
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey there,
Thanks for the lovely review and fantastic support for Jasdeep.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super super efficient and helpful
Super super efficient and helpful. Extremely knowledgeable. Solved all my problems with my phone. Delighted with the excellent service. Thank you.
December 12, 2025
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Noushin,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Disappointing Service from Vodafone UK - Loyal Customer Facing Mobile Internet Issues
I'm writing this review as a loyal Vodafone UK customer of nearly 10 years, and I'm increasingly concerned that the company is growing bigger while serving less to its paying customers.
For at least a few months, I've been experiencing significant issues with my mobile internet service at my home in the W1H area of London. This problem has unfortunately worsened considerably over the last two to three weeks.
I've contacted Vodafone customer service multiple times in an attempt to resolve this. My first call was with an agent named Jasmine. She was very confident that resetting my network settings would fix the problem. While it seemed like there might be a slight improvement initially, the issue quickly returned, and we ultimately achieved nothing after a 30-minute call.
The next day, I called again. This time, a young gentleman spent nearly 45 minutes on the phone with me. His explanation was slightly more plausible: he mentioned that there were some "network improvement works" ongoing in the area and that they would inform me when these were completed.
As a customer who has been with Vodafone (and previously on the 3 network) for a decade, I sincerely hope that Vodafone isn't becoming complacent in its service due to its current market position. It's disheartening to experience such persistent issues, especially after such a long tenure as a customer. I urge Vodafone to address these network problems promptly and to remember the value of its long-standing customers.
November 5, 2025
Unprompted review
Reply from Vodafone UK - London Baker Street
I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 Thanks, Vodafone Social Media Team
Hanuma has been a great sales advisor
Hanuma has been a great sales advisor. Happy to stay with Vodafone 2 more years
October 28, 2025
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi. We're happy to hear that the advisor provided you with great support. We appreciate you staying with us for two more years and value your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zain
Zain, was incredibly helpful what I thought was going to be a difficult visit to the Vodafone shop turned in a smooth and quick process. 5 stars. Thank you
September 25, 2025
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey David,
Thanks for the lovely review and fantastic support for Zain.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I would like to thank Aj for the…
I would like to thank Aj for the amazing support! Every time, they help me with professionalism and patience, explain everything clearly, and always find the right solution. Aj truly does a wonderful job – a perfect example of excellent customer service!
September 17, 2025
Unprompted review
Reply from Vodafone UK - London Baker Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
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