Mo and Jasdeep were some of the kindest and patient customer service providers I’ve ever known. They spent several hours trying to overcome many obstacles and complications to get my family. The best... See more
Company replied
Location
Switch location2 Station Approach, NW1 5LD Baker Street, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My associate stayed overtime on a Saturday night just to finish this for me. I was having trouble with setting up my new British mobile number and internet and he went above and beyond to make sure it... See more
Company replied
AJ (Joseph) was so friendly and helpful. We came in with at least 100 questions about adjusting our plan and he was patient, knowledge, and has a bright energy that made the experience enjoyable.
Company replied
I was helped by Jasdeep at the Camden branch. Honestly amazing customer service. Was astounded by how clear, polite and efficient they were. Super satisfied and the reason why Ive been with vodaphone... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Baker Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
2 Station Approach, NW1 5LD, Baker Street, United Kingdom
4.8
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quickly solved fulfilled my requests
August 21, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Alex. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptionally patient tech advisor
August 12, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Gloria. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jasdeep from baker St 👌🏽
Jasdeep from baker st provided exceptional service today so much so that I would return.
He was incredibly kind and patient and was able to explain something that I initially thought would be very complicated.
July 27, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Haleema,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
All perfect from start to the end🙂
All perfect from start to the end🙂
Many thanks
July 19, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What a service
What a service! Aj just fixed a tough situation that I got. Amazing customer service
July 3, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Federico,
Thanks for letting us know what an amazing job AJ did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jasderp is incredibly helpful excellent service and…
Jasderp is incredibly friendly, helpful and patient.
July 2, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Denise. Thank you for your review for Jasderp. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I do not believe that Vodafone's…
I do not believe that Vodafone's percentages have changed so quick 5 Starr was around 3% now suddenly shows a big change to 31% after about a week and 1 Star was around 90% now jumped to 64%. This is not true when I keep seeing very bad reports all the time about Vodafone.
June 28, 2023
Unprompted review
AJ was an incredible help and an…
AJ was an incredible help and an absolute joy to work with.
June 15, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Defne,
Thank you for your review for AJ. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Social Media. You can do this using Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY or Instagram using Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - London Baker Street
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Jardeep helped with great customer service
Jardeep helped me today with my 2 upgrades, provided the best advice, sorted refunds and number transfer. I am very satisfied with great customer service and the fact that I got everything I need sorted in one go and in one place
Will come back to this store again
June 7, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Company very nice and good vibes !
May 12, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Arsene,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Baker Street
Hey Elettra,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The best men from Vodafone
May 12, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Stefi,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The sales assistant was brilliant
The sales assistant was brilliant. Polite, courteous, listened to my needs and came up with a great deal. Not 5 stars due to slowness of the system, which is not the sales assistant’s fault.
April 15, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Simona,
Thanks for your review and feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Daanish was super helpful and…
Daanish was super helpful and informative during we transferred our account to our business account and he made the best offers to us.
The Baker St Branch is the best branch I’ve been in UK🙏
Great Team!
April 6, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Bocan. Thank you for your review for Daanish in our Baker Street store. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The Baker Street team helped me…
The Baker Street team helped me massively. They are a very professional and dedicated team.
April 5, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Lika,
This is great to hear. Thanks for the lovely review. I have passed your feedback onto the Baker Street team directly.
Thanks again,
Vodafone Social Media Team
Very good customer service and very…
Very good customer service and very helpful and a great deal for my iPhone 14 Pro Max
Thank you
April 3, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Aleta. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.