Mo and Jasdeep were some of the kindest and patient customer service providers I’ve ever known. They spent several hours trying to overcome many obstacles and complications to get my family. The best... See more
Company replied
Location
Switch location2 Station Approach, NW1 5LD Baker Street, GB
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See what reviewers are saying
My associate stayed overtime on a Saturday night just to finish this for me. I was having trouble with setting up my new British mobile number and internet and he went above and beyond to make sure it... See more
Company replied
AJ (Joseph) was so friendly and helpful. We came in with at least 100 questions about adjusting our plan and he was patient, knowledge, and has a bright energy that made the experience enjoyable.
Company replied
I was helped by Jasdeep at the Camden branch. Honestly amazing customer service. Was astounded by how clear, polite and efficient they were. Super satisfied and the reason why Ive been with vodaphone... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Baker Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
2 Station Approach, NW1 5LD, Baker Street, United Kingdom
4.8
Excellent
97 reviews
Asks customers to review
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Great customers service
Great customers service. In and out quickly after setting up my new UK number!
April 7, 2024
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Matthew,
It's great to hear about your recent positive experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
I was greeted by a happy staff who were willing to solve my issue, as well as explain what he was doing. AJ was his name
March 28, 2024
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Arthur,
Thank you for taking the time to leave us a review, we appreciate your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Support is absolutely useless
Support is absolutely useless. you talk to robot which doesn't understand what I'm saying. After about two hours eventually I get through to a person . there is no email no telephone number that I could find and then that person can't help me because they can't find my account yet take money from me for three years.support useless and price increase coming.twice my original fee.
March 9, 2024
Unprompted review
Staff very helpful and knowledgeable
Staff very helpful and knowledgeable
Helped me to upgrade easily
The store is towards the end of the parade of shops at Baker Street station
February 23, 2024
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Belinda. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
All good
All good, extra value added to online account in store, recommended
February 14, 2024
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Phillip,
Thanks for your review and feedback, we appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Everything was great
Everything was great, polite, and he did everything for us. Excellent staff.
January 22, 2024
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey,
Thank you for taking the time to leave us a review Ryan, and for your support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Friendly and detailed explanation quick…
Friendly and detailed explanation quick work!! Thanks😊
January 10, 2024
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi there,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Good Supportive Executive Give me good…
Good Supportive Executive Give me good advice for my plan.
December 23, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Awesome service overall
Awesome service overall
I Thank all the staff of Vodafone in this branch for their help and cooperation.
December 22, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very helpful person in the shop
December 22, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
He is very helpful and very kind man
November 24, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi there,
This is great to hear, thanks for your review!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Got a very good deal
Got a very good deal. The staff was very helpful
November 20, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Abimbola,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - London Baker Street
Hi Megan,
Thanks for reviewing and sharing your experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Staff is really helpful and friendly,
Staff is really helpful and friendly,
They explained everything in details for roaming charges and contract.
Will recommend to all my friends and family.
November 10, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Jogasandhu,
Thank you for reviewing, it's great to hear about your recent positive experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jasdeep was very kind and helpful.
October 23, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hey Stela,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
October 4, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Gherie,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Extremely efficient and helpful…
Extremely efficient and helpful service. Everything was well explained and I will be returning in future.
September 25, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Michelle,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service and helpful staff.
September 16, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi Kanika,
Thank you for taking the time to leave a great review! We're pleased to hear about your positive experience with us.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Deeply disappointed with Vodafone
I am deeply disappointed with Vodafone. A simple mistake by a shop vendor has spiralled into a complex nightmare, spawning two accounts from one order. Despite spending hours on the phone attempting to resolve this, I've faced nothing but inefficiency and unresponsiveness. Their inability to fix this glaring issue has been a frustrating experience. I urge everyone to scrutinize their transactions closely at the shop and ensure everything is correct before leaving. Think twice before choosing Vodafone and/or this shop.
Remark: Following Vodafone's response, just FYI, I spent 2 hours on the phone with you, so I'm not sure how contacting your Facebook support would help. You have my account/email, so please don't hesitate to solve the issue and/or contact me.
September 7, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi there,
I am sorry to hear of the issue you've faced after visiting one of our stores. So we can look into this and assist you, could you please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Jasdeep was very helpful and a great…
Jasdeep was very helpful and a great communicator.
September 8, 2023
Unprompted review
Reply from Vodafone UK - London Baker Street
Hi David,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
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