Ay what even is this shop, I walked in and was greeted very lively by a representative called Josh, what a top man, he helped me pick out the best deal on my phone, made the process smooth as my face... See more
Company replied
Location
Switch location161 Balham High Road, SW12 9AU Balham, GB
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See what reviewers are saying
I went to Vodafone Balham again as I was having an issue with my phone, and I was served by Josh. He was really helpful, patient, and took the time to properly understand the problem. He explained eve... See more
Company replied
The assistant manager, Sailen, is absolutely amazing. I am an American and he made my transition to a UK phone as smooth as I could have only hoped. My expectations are completely shattered by this si... See more
Company replied
Went into the Balham Vodafone store as they had moved from their original location. The staff were really friendly and helpful. Riane was very helpful and gave me good advice about getting a new route... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Balham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
161 Balham High Road, SW12 9AU, Balham, United Kingdom
4.9
Excellent
121 reviews
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Saif in the Balham branch was great
Saif in the Balham branch was great. Helped me transfer my phone to new phone and got me a much better contract deal!
July 11, 2026
Unprompted review
Reply from Vodafone UK - London Balham
Hey there,
Thanks for the lovely review and fantastic support for Saif.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great store when it comes to advise
Great store when it comes to advise! Albert really helped me understand what I wanted. Highly recommend.
May 20, 2026
Unprompted review
Reply from Vodafone UK - London Balham
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very positive experience
I had received a telephone offer this morning of a discount on my monthly bill for Vodafone but I needed clarification as the person who called me spoke too fast and the line was bad. I always prefer face to face encounters, especially as I’m in my late 70s. I only had to wait 2 minutes while the staff member who then helped me was very kindly helping a very disabled elderly lady out of the shop and into the street. She then helped me and was able to sort out my contract for my own phone and the second phone that is used by my husband . I have been a very long term customer of Vodafone and she gave a good reduction on both bills and confirmed that my husband’s contract runs out in 2 days and he can come in to arrange an upgrade when he returns to the UK next month. She was most pleasant and patient and knowledgeable and I felt totally confident with her service . The morning call had been stressful but this encounter put me at my ease and sorted everything out for me - including explaining exactly what Safari was !! I left the shop about 40 minutes later feeling much calmer and totally happy with the great service I received from Rianne. I would recommend this Balham branch of Vodafone .
March 17, 2026
Unprompted review
Reply from Vodafone UK - London Balham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Ay what even is this shop.. Big up Josh.
Ay what even is this shop, I walked in and was greeted very lively by a representative called Josh, what a top man, he helped me pick out the best deal on my phone, made the process smooth as my face after some coconut oil, not only did the help me with the phone, also gave a man some great gym advice, very happy with the service! Big up Josh.
March 4, 2026
Unprompted review
Reply from Vodafone UK - London Balham
Hey Maciej,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rianne
Rianne, thank you for your professional kind support today at the Balham store, helpful and caring. Keep being amazing you
March 3, 2026
Unprompted review
Reply from Vodafone UK - London Balham
Hi Samantha,
Thank you so much for your wonderful review and the amazing support you’ve shown for Rianne—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I went to Vodafone Balham again as I…
I went to Vodafone Balham again as I was having an issue with my phone, and I was served by Josh. He was really helpful, patient, and took the time to properly understand the problem. He explained everything clearly and got it sorted much quicker than I expected. Great customer service overall – really appreciate the help. Would definitely recommend this store.
February 24, 2026
Unprompted review
Reply from Vodafone UK - London Balham
Hey Valencia,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Albert helped me with my billing issue
January 14, 2026
Unprompted review
Reply from Vodafone UK - London Balham
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Balham
Hey Ricardo,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Edwin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Replacing Stolen Phone
After having my phone stolen- they were brilliant in setting me up with a new phone and answering questions I had regarding what happens to my old one.
August 22, 2025
Unprompted review
Reply from Vodafone UK - London Balham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Arouge was brilliant
Arouge was brilliant , helpful, friendly and knowledgeable- I would recommend Vodafone Balham
July 26, 2025
Unprompted review
Reply from Vodafone UK - London Balham
Hey Eva,
Thanks for the lovely review and fantastic support for Arouge.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Balham
Hey Rebecca,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nabiha in the Vodafone Balham store was…
Nabiha in the Vodafone Balham store was so helpful with setting up our phone and monthly contract. Super great at getting us the best rate.
June 19, 2025
Unprompted review
Reply from Vodafone UK - London Balham
Hi Nathan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had my phone stolen and real problems…
I had my phone stolen and real problems getting a replacement sim with the online team. I went into Vodafone Balham. The manager, Arouge, was absolutely fantastic. She listened to me, and helped me, assiduously, until the problem (which had lasted over a week) was solved. Promote this young woman Vodafone say I!
May 3, 2025
Unprompted review
Reply from Vodafone UK - London Balham
Hey Nicky,
Thanks for the lovely review and fantastic support for Arouge.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I bought a new phone which I couldnt…
I bought a new phone which I couldnt understand how to use. The staff at Balham went through everything with me. They were very patient and polite. Amazing team!
April 26, 2025
Unprompted review
Reply from Vodafone UK - London Balham
Hey Farzana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Balham team were amazing!
April 25, 2025
Unprompted review
Reply from Vodafone UK - London Balham
Hey Arough,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful Staff,especially Saeed…
Very helpful Staff,especially Saeed overall a great expirience
March 30, 2025
Unprompted review
Reply from Vodafone UK - London Balham
Hey Rafal,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Balham
Hello Josh,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Balham
Hi Luli,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went into the Balham Vodafone store as…
Went into the Balham Vodafone store as they had moved from their original location. The staff were really friendly and helpful. Riane was very helpful and gave me good advice about getting a new router for my home broadband connection with a booster.
February 28, 2025
Unprompted review
Reply from Vodafone UK - London Balham
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Nabiha was amazing
Nabiha was amazing. She helps me find best deals and give me all the information throughout the process.
February 5, 2025
Unprompted review
Reply from Vodafone UK - London Balham
Hi Asad,
We’re glad to hear you found the best deal for you, with the help from Nabiha. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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