Vodafone UK - London Chiswick Reviews 

312
TrustScore 5 out of 5

5.0

352-354 Chiswick High Road, W4 5TA London, GB


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Rated 5 out of 5 stars

Anthony was simply amazing! I came to upgrade my phone and my son’s and Anthony managed to find us both an iphone 17 pro max and save us £40/month! He is charming yet professional. Truly great exper... See more

Company replied

Rated 5 out of 5 stars

Anthony was a perfect example of what customer service is suposed to be. He helped my friend find the best phone for her needs and explained everything in detail. He has a great bubbly personality a... See more

Company replied

Rated 5 out of 5 stars

Mohammad was absolutely excellent. He provided amazing customer service from start to finish.. friendly, patient, and genuinely helpful. His knowledge was very clear and thorough, and he explained e... See more

Company replied

Rated 5 out of 5 stars

Chiswick Vodafone is the greatest store ever. Their staff, Sana and Anthony, have been life savers on multiple occasions. I have tried to resolve the issues I encountered at multiple other Vodafone lo... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - London Chiswick

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 352-354 Chiswick High Road, W4 5TA, London, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

312 reviews

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1-star

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5.0

All reviews

(312)

40,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful sorting out a new phone…

Very helpful sorting out a new phone and contract for me, Subrata took time to explain everything to her clearly. Thank you!

May 24, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Daina,

Thanks for the lovely review and fantastic support for Subrata,
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Leo and his team…

Excellent service by Leo and his team very happy

May 21, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Tony,

Thanks for the lovely review and fantastic support for Leo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata took care of everything for me…

Subrata took care of everything for me last week and this week again. I am pleased with the Service.

May 3, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Nicolas,
Thanks for the lovely review and fantastic support for Subrata.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke with a young lady named Lina and…

Spoke with a young lady named Lina and she was very knowledgeable and excellent at her role. I shall most definitely be switching providers and will be back. Thank you so much!

April 22, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey there,

Thanks for the lovely review and fantastic support for Lina.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

10/10 customer service from Lina at…

10/10 customer service from Lina at Vodafone in Chiswick today. Had trouble transferring data to my new phone and Lina was patient and kind enough to help me transfer everything.

April 29, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Kotryna,

Thanks for the lovely review and fantastic support for Lina.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best customer service I’ve had

I walked in so confused and Lina was an absolute star and helped me to choose what phone plan to go to. 10/10 customer service!

April 29, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Abigail,

It's fantastic to hear that Lina was able to resolve the issue. We truly appreciate your feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always professional service at the…

Always professional service at the Vodafone chiswick branch ! Sean and Leandro are extremely knowledgeable, efficient & experienced. Any issues are being resolved promptly. Pleasure to be a customer and deal with such a wonderful team ! Keep up the good work guys ! You are the best ❤️

April 26, 2025
Unprompted review
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Reply from Vodafone UK - London Chiswick

Hey Elina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Chiswick

Got my phone upgraded from Samsung Note 10 to S25 Ultra. Leandro, thank you very much for your help in making the whole process from purchase to data transfer seamless. Greatly appreciated and best wishes.

April 8, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey there,
 
This is fantastic to hear! We really appreciate the feedback. Glad to hear Leandro was able to sort it out for you.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, Subrata did an excellent job 👌.

April 6, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Michel,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helped set up my new phone.

April 1, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Shirley,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata was very helpful

March 16, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I bought the latest iPhone in person

I bought the latest iPhone in person. Subrata was so helpful and kind! Great customer service!

March 10, 2025
Unprompted review
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Reply from Vodafone UK - London Chiswick

Hi Jemima,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata at Vodaphone Chiswick

Subrata was very thorough and knowledgable. Thank you for helping us to select the contract and phone that best suits our requirements.

March 8, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Elske,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata was extremely friendly &…

Subrata was extremely friendly & helpful.

March 7, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Thanks for the excellent feedback for Subrata, it's greatly valued! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lina the sales advisor at Chiswick is…

Lina the sales advisor at Chiswick is amazing and very helpful. Would recommend going in and having a chat with her as she is very experienced, helpful and cheerful at the same time! Great experience going in to the shop and to her

March 5, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Maryam,

What super feedback for Lina! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I have been to the Chiswick store and…

I have been to the Chiswick store and had amazing help and advice from the very patient leandro
He has been amazing with helping me transferring data etc
Amazing

March 4, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Herjinder,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata made it easy by the multiple…

Subrata made it easy by the multiple advices and deals made it available for me ..
very professional and helpful.
Thank you Subrata .

February 26, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

What super feedback for Subrata ! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata was incredibly helpful and made…

Subrata was incredibly helpful and made my experience so easy - usually I'm totally technically challenged but he explained everything simply and calmly so I could upgrade and get a new contract painlessly. I'll never go to another branch. Thank you Subrata!

February 18, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Amy,

This is lovely feedback for Subrata. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Lina from Chiswick is superb

My SIM only number got cancelled out of the blue and it was an unusual problem that the helpline 191 staff simply had no idea and refused to help. But at the Chiswick High Street Vodafone branch I was fortunate enough to come across Lina who was so patient and went an extra mile to help sort out the issue. I am very grateful and impressed with that service.

February 12, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Thanks for your amazing feedback tfor Lina Henry. It's always good to see our team offering such a great service. all the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you manager Subrata in Chiswick…

Thank you manager Subrata in Chiswick branch for clear explanations. Well done. Good stuff there.

February 4, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Thanks for the five star review, Sergeii! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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