I visited Vodafone after moving to the UK and after a few failed attempts at EE. Renee helped me get a number up and running with no problems and was beyond helpful. I can’t recommend enough and alrea... See more
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Location
Switch location16 St. John's Road, SW11 1PN LONDON, GB
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A huge thanks to Aaron, the manager at the Clapham Junction store, for helping me smoothly transition to a new iPhone and switch to Vodafone after 10 years with O2. Aaron was incredibly helpful, walki... See more
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Josh Assistant Manager at Clapham Junction branch is why stores are still valid. Amazing customer service. Really helpful, patient and sorted through our lost phone and transfer of ownership query tha... See more
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Hakeem at the Clapham Junction store made everything so easy! I was able to get my credit checked, switch my pay as you go plan to a contract, and get the process for converting my new physical sim ba... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Clapham
Written by the company
Contact info
16 St. John's Road, SW11 1PN, LONDON, United Kingdom
4.9
Excellent
186 reviews
Asks customers to review
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Lovely member called Hakeem helped me…
Lovely member called Hakeem helped me with a phone transfer it took ages but he helped me all the way
December 12, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hi John.
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A huge thanks to Aaron
A huge thanks to Aaron, the manager at the Clapham Junction store, for helping me smoothly transition to a new iPhone and switch to Vodafone after 10 years with O2. Aaron was incredibly helpful, walking me through the different phones and deals, and made signing the Vodafone contract a breeze. He’s truly a fantastic asset to the team. Thanks again for all your support!
November 29, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Stefan,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ask for Josh!
I was greeted by Josh this afternoon and he was just great - I was feeling pretty fed up with my phone / contract and he solved all my problems. Josh explained a number of different options and deals to me, exactly how they would work for me and my current needs, and was extremely transparent with both the current deals (6 months 50% off) and the long term costs going forward. Josh was also a delight to deal with, and made the whole experience much more enjoyable - thank you!
November 18, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hi Olivia. Thank you for your review for Josh. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Clapham
Hey Claire,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I see Cas regularly and he always helps…
I see Cas regularly and he always helps me out
November 8, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Guedes.
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service and excellent…
Great service and excellent attitude...10 out of 10
November 8, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Raymond.
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Josh and Aaron were super helpful…
Josh and Aaron were super helpful really clear and very friendly and engaging. Josh made the whole process quick and painless and I left the store feeling like I had a much better deal than I expected. He went above and beyond to make sure I understood everything and had what I needed. 5 stars guys
October 18, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hi Jenny,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with the new deal the team have provided.
Thanks,
The Vodafone Social Media Team
Why would I complain
Ask for Josh if you want a good deal !!! He gave me the best service
October 17, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hi Benyamin,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Went through an extremely traumatising…
Went through an extremely traumatising experience- was assaulted and had my phone stolen. Went to Vodafone shop in Peckham and unfortunately they were not helpful and did not sort out my SIM card / phone number swap Leaving me unable to contact friends and family. Went to Clapham store first thing today and met an assistant called Aaron who was super helpful and put my mind at ease. He sorted out my sim swap and escalated the issues very quickly , and was very friendly and knowledgeable making me feel very relaxed and trusting of the service. Because of this experence it has made me want to stay with Vodafone and get my future phone in the store
October 14, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hello, Niamh,
We've very sorry to hear about what happened, but we're glad to hear that Aaron turned the experience around for you. Thanks for taking the time to leave feedback.
Thanks again,
Vodafone Social Media Team
Great and speedy service from Josh
Great and speedy service from Josh, sorted out my new phone and contract in no time
October 10, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hi Eugenie. Thank you for your review for Josh. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
The team in clapham junction has been amazing throughout the full service.
Very pleased with the full team.
Great work
September 27, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Jay, We loving seeing this! Thanks for your amazing feedback, The Vodafone Social Media team
Josh and Aaron were really helpful
Josh and Aaron were really helpful. Awesome people. Thanks!
September 21, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Moniqueca,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service and employees!
September 21, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Thaysa,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly staff
Very friendly staff - Josh at Clapham junction
September 21, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Georgina,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hakeem the sales associate was…
Hakeem the sales associate was wonderful, so very helpful and also stay overtime to make sure I will have my issue resolved.
10 stars.
September 19, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hi Liliana,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Good phone service, poor shop service
Good service on the phone , poor service in the shop at Clapham Junction.
The phone service I received on Thursday evening at 6.30 to 7.00 from Rahul was really good and he tried hard to fix the problem.
He suggested I go into the St.Johns Road shop at Clapham Junction for them to test and possibly replace the Sim card.
At 9.00 am the operative spent two minutes on it and declared I needed a new phone because the speakers had gone.
I asked him twice if he would try replacing the Sim card to see what happened. Twice he said no, it would make no difference.
I wrnt round the corner to another phone shone shop and they fixed the problem in 20 minutes.
Very disappointing.
Update, after Vodafone said to reach out...the link they gave is unavailable.
September 6, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hi Alan,
Thank you for your review and sharing your feedback. We're sorry to hear how you've been left feeling regarding the service provided. If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Josh and the team at Vodafone
Josh and the team at Vodafone, Clapham are beyond excellent!! Decided to go old school and pop into the shop after a long and frankly soul destroying telephone conversation with Vodafone on their direct dial.
Josh came to the rescue and within half an hour had arranged 2 upgrades at a lower monthly cost with a few laughs thrown in for good measure.
There really is no substitute for a face to face conversation especially when trying to navigate something relatively complicated with different options.
Only one criticism however, Josh’s appalling taste in phone cases……
August 20, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hi Giles,
This is a great review for Josh. We’re glad to hear you found the best option for you when visiting the store, even if it meant ignoring Josh's taste in accessories.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks, Vodafone Social Media team
Really hard time before I in store
Really hard time before I in store. They helped me get the best deal and find plan for me
August 17, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Gabriel,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
josh was nice and kind.
josh was nice and kind.
he was listening to my concerns and advise
August 14, 2024
Unprompted review
Reply from Vodafone UK - London Clapham
Hey Gregg,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Clapham
Hi Katie. Thank you for your review for Hakeem. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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