Vodafone UK - London Ealing Broadway Centre Reviews 

151
TrustScore 4.5 out of 5

4.7

Unit 23a , Ealing Broadway Centre, W5 5JY London, GB


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Rated 5 out of 5 stars

I was assisted by store manager Assam and Neha. Great and fast service, straightforward transaction. I was even offered a discounted price from my original plan, which hopefully would be the best opti... See more

Company replied

Rated 5 out of 5 stars

Went into shop to untangle 3 accounts in the family decades old. Met Nahirika who understood issue, was able to sort out in way I understood and then found me a deal paying less! She was very patient... See more

Company replied

Rated 5 out of 5 stars

Just want to say how unbelievably helpful Khalid was at Vodafone store in Ealing.. he sorted and explained everything out and helped set up my new broadband and phone account, moving it from Sky to V... See more

Company replied

Rated 5 out of 5 stars

This was our 1st choice, but they were busy. We tried the other providers with massive disappointment! Aasam helped us and was super friendly, knowledgeable, helpful, and our process getting an esim... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - London Ealing Broadway Centre

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 23a , Ealing Broadway Centre, W5 5JY, London, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.7

All reviews

(151)

40,947 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service by Monika in Ealing

Very good service by Monika in Ealing

November 21, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Ewa, ​

Thanks for the lovely review and fantastic support for Monika. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 1 out of 5 stars

Be carefull of store sales assistants, we were tricked!!!

I've switched from Giffgaff to Vodafone for a better signal and I regret it a lot. I went to a vodafone store to switch operator (for me and my wife) hoping for a better signal over London. Despite the fact that I don't see any difference at all, on the contraty maybe GiffGaff was better, the also tricked us. We repeat several time that we were looking for a contract that must contain a package of GB also when travelling abroad (EU) since we're often away and the sale assistant in the shop says it was included and we did 24 months contract. One month later (too late) we figured out we were tricked when we had to pay double of what we were paying because none of one SIMs does have GB while travelling abroad. We came back to explain our situation and they did nothing. Now me and my wife we're stuck for 2 years with a signal that is not changed and with no GB while travelling abroad. Probably the sale assistant did it on purpose just to sell 2 sims. This is absolutely a joke! AVOID VODAFONE!!!!

September 27, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

We appreciate you sharing your experience. If you contact our Social Media Team, we'll be happy to look into your feedback.

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thank you,
Vodafone Social Media Team

Rated 1 out of 5 stars

Very disappointed

I’m with Vodafon for more than 10 years but for the last 6 months I’m very disappointed with internet data anywhere I go in London. Also I have home broadband end I have same issue

November 10, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi. It's disappointing to hear about the data connectivity issues you've faced in London and with your home broadband. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. If you need help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Great Job Mo

September 29, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Andy,
Thanks for the lovely review and support for Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

This was our 1st choice

This was our 1st choice, but they were busy. We tried the other providers with massive disappointment! Aasam helped us and was super friendly, knowledgeable, helpful, and our process getting an esim contract was speedy and pleasant!

September 29, 2025
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Melissa,

Thanks for the lovely review and fantastic support for Aasam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

great

fast and helpful unlike the other phone companies we tried

September 29, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Trillium,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from neha she was very kind

Great help from neha she was very kind

September 28, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Bata,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had an excellent experience at the…

I had an excellent experience at the Ealing Broadway branch. Monica, who assisted me with my purchase, was wonderful and amazing. Thank you for your outstanding service and staff!

August 11, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Adham & Ryan,

Thanks for the lovely review and fantastic support for Monica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashlee was so helpful in upgrading my…

Ashlee was so helpful in upgrading my broadband and going through it with me

August 4, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Nicole, ​

Thanks for the lovely review and fantastic support for Ashlee. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

I was going to leave Vodafone for…

I was going to leave Vodafone for better plan somewhere else, however Abdullah help me find the right plan for me and I decided to stay.

July 10, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Gioacchino,

Thanks for the lovely review and fantastic support for Abdullah.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Assam was extremely useful on my last…

Assam was extremely useful on my last Vodafone visit. Completely sorted me out in a difficult time and made everything easy to understand!

July 9, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Nabil,

Thanks for the lovely review and fantastic support for Assam.


If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was looking for a deal with unlimited…

I was looking for a deal with unlimited data, and Neha was incredibly patient in helping me find the best option. Her guidance and support made the process so much easier, and I can’t thank her enough for all her valuable advice.

June 14, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi! We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the assistance you received in finding the perfect data plan.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service by Monika at Vodafone…

Brilliant service by Monika at Vodafone Ealing stare, she is very professional and happy girl, alwasy happy to help

June 13, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Tomasz. Thank you for your review for Monika. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service by Monika she is…

Very good service by Monika she is very nice girl with big smile she helped me with upgrade phone

June 2, 2025
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Katarzyna,

Thanks for the lovely review and fantastic support for Monika.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served today by Neha and she was…

I was served today by Neha and she was absolutely amazing. She was so helpful and I walked away a very happy customer with both the service and the deal I was offered. She is an asset to the store and is a very a valuable employee. So so pleased 10/10 service she has an amazing attitude and is so kind and great saleswoman ! -

May 2, 2025
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Lavignia,

Thanks for the lovely review and fantastic support for Neha.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abdullah was amazing:- knowledgable

Abdullah was amazing:- knowledgable, helpful, professional and friendly. He was also very patient. This is why I stick to Vodafone - there is a real store in Ealing Broadway with real people! Brilliant! Thank you Abdullah. Thank you Vodafone.

May 1, 2025
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Jane

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Positive Experience

Positive experience as staff very helpful- especially Ashlee. Left with the perfect phone packages for 2 family members. Would highly recommend.

April 10, 2025
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Kate. Thank you for your review for Ashlee and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good customer service… easy to…

Really good customer service… easy to talk to about what u want and need . Definitely recommend

April 8, 2025
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Gary,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fast efficient service

Excellent service from Khalid at Ealing Broadway branch.
Explained a lot about broadband connectivity
I will definitely recommend

March 22, 2025
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hello Dota,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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