I was assisted by store manager Assam and Neha. Great and fast service, straightforward transaction. I was even offered a discounted price from my original plan, which hopefully would be the best opti... See more
Company replied
Unit 23a , Ealing Broadway Centre, W5 5JY London, GB
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I was assisted by store manager Assam and Neha. Great and fast service, straightforward transaction. I was even offered a discounted price from my original plan, which hopefully would be the best opti... See more
Company replied
Went into shop to untangle 3 accounts in the family decades old. Met Nahirika who understood issue, was able to sort out in way I understood and then found me a deal paying less! She was very patient... See more
Company replied
Just want to say how unbelievably helpful Khalid was at Vodafone store in Ealing.. he sorted and explained everything out and helped set up my new broadband and phone account, moving it from Sky to V... See more
Company replied
This was our 1st choice, but they were busy. We tried the other providers with massive disappointment! Aasam helped us and was super friendly, knowledgeable, helpful, and our process getting an esim... See more
Company replied
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Unit 23a , Ealing Broadway Centre, W5 5JY, London, United Kingdom
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Very good service by Monika in Ealing

Reply from Vodafone UK - London Ealing Broadway Centre
I've switched from Giffgaff to Vodafone for a better signal and I regret it a lot. I went to a vodafone store to switch operator (for me and my wife) hoping for a better signal over London. Despite the fact that I don't see any difference at all, on the contraty maybe GiffGaff was better, the also tricked us. We repeat several time that we were looking for a contract that must contain a package of GB also when travelling abroad (EU) since we're often away and the sale assistant in the shop says it was included and we did 24 months contract. One month later (too late) we figured out we were tricked when we had to pay double of what we were paying because none of one SIMs does have GB while travelling abroad. We came back to explain our situation and they did nothing. Now me and my wife we're stuck for 2 years with a signal that is not changed and with no GB while travelling abroad. Probably the sale assistant did it on purpose just to sell 2 sims. This is absolutely a joke! AVOID VODAFONE!!!!

Reply from Vodafone UK - London Ealing Broadway Centre
I’m with Vodafon for more than 10 years but for the last 6 months I’m very disappointed with internet data anywhere I go in London. Also I have home broadband end I have same issue

Reply from Vodafone UK - London Ealing Broadway Centre

Reply from Vodafone UK - London Ealing Broadway Centre

Reply from Vodafone UK - London Ealing Broadway Centre
This was our 1st choice, but they were busy. We tried the other providers with massive disappointment! Aasam helped us and was super friendly, knowledgeable, helpful, and our process getting an esim contract was speedy and pleasant!

Reply from Vodafone UK - London Ealing Broadway Centre

Reply from Vodafone UK - London Ealing Broadway Centre
Great help from neha she was very kind

Reply from Vodafone UK - London Ealing Broadway Centre
I had an excellent experience at the Ealing Broadway branch. Monica, who assisted me with my purchase, was wonderful and amazing. Thank you for your outstanding service and staff!

Reply from Vodafone UK - London Ealing Broadway Centre
Ashlee was so helpful in upgrading my broadband and going through it with me

Reply from Vodafone UK - London Ealing Broadway Centre
I was going to leave Vodafone for better plan somewhere else, however Abdullah help me find the right plan for me and I decided to stay.

Reply from Vodafone UK - London Ealing Broadway Centre
Assam was extremely useful on my last Vodafone visit. Completely sorted me out in a difficult time and made everything easy to understand!

Reply from Vodafone UK - London Ealing Broadway Centre
I was looking for a deal with unlimited data, and Neha was incredibly patient in helping me find the best option. Her guidance and support made the process so much easier, and I can’t thank her enough for all her valuable advice.

Reply from Vodafone UK - London Ealing Broadway Centre
Brilliant service by Monika at Vodafone Ealing stare, she is very professional and happy girl, alwasy happy to help

Reply from Vodafone UK - London Ealing Broadway Centre
Very good service by Monika she is very nice girl with big smile she helped me with upgrade phone

Reply from Vodafone UK - London Ealing Broadway Centre
I was served today by Neha and she was absolutely amazing. She was so helpful and I walked away a very happy customer with both the service and the deal I was offered. She is an asset to the store and is a very a valuable employee. So so pleased 10/10 service she has an amazing attitude and is so kind and great saleswoman ! -

Reply from Vodafone UK - London Ealing Broadway Centre
Abdullah was amazing:- knowledgable, helpful, professional and friendly. He was also very patient. This is why I stick to Vodafone - there is a real store in Ealing Broadway with real people! Brilliant! Thank you Abdullah. Thank you Vodafone.

Reply from Vodafone UK - London Ealing Broadway Centre
Positive experience as staff very helpful- especially Ashlee. Left with the perfect phone packages for 2 family members. Would highly recommend.

Reply from Vodafone UK - London Ealing Broadway Centre
Really good customer service… easy to talk to about what u want and need . Definitely recommend

Reply from Vodafone UK - London Ealing Broadway Centre
Excellent service from Khalid at Ealing Broadway branch.
Explained a lot about broadband connectivity
I will definitely recommend

Reply from Vodafone UK - London Ealing Broadway Centre
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