Vodafone UK - London Ealing Broadway Centre Reviews 

151
TrustScore 4.5 out of 5

4.7

Unit 23a , Ealing Broadway Centre, W5 5JY London, GB


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Rated 5 out of 5 stars

I was assisted by store manager Assam and Neha. Great and fast service, straightforward transaction. I was even offered a discounted price from my original plan, which hopefully would be the best opti... See more

Company replied

Rated 5 out of 5 stars

Went into shop to untangle 3 accounts in the family decades old. Met Nahirika who understood issue, was able to sort out in way I understood and then found me a deal paying less! She was very patient... See more

Company replied

Rated 5 out of 5 stars

Just want to say how unbelievably helpful Khalid was at Vodafone store in Ealing.. he sorted and explained everything out and helped set up my new broadband and phone account, moving it from Sky to V... See more

Company replied

Rated 5 out of 5 stars

This was our 1st choice, but they were busy. We tried the other providers with massive disappointment! Aasam helped us and was super friendly, knowledgeable, helpful, and our process getting an esim... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - London Ealing Broadway Centre

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 23a , Ealing Broadway Centre, W5 5JY, London, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.7

All reviews

(151)

40,947 reviews in the last 12 months

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Rated 5 out of 5 stars

Ealing Vodafone

No was absolutely amazing in helping me find the right phone with my career and right package, he was so professional and his customer service was exceptional! I recommend the store customer experience

March 13, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Kiran. Thank you for your review. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service by Monika in Ealing

Very good service by Monika in Ealing
She helped me with upgrade and explained all

February 21, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Leszek,

Thanks for letting us know what an amazing job Monika did at getting everything sorted for you at our Ealing Store!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a really smooth experience in the…

Had a really smooth experience in the store. Neha explained everything I needed to know about my upgrade and helped me explore the airtime plans so that I was satisfied with my new contract. I didn't have to wait to be served which was an added bonus on a Saturday afternoon.

February 15, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was Extremely impressed with Ashley…

I was Extremely impressed with Ashley at Vodafone in Ealing. Her knowledge was absolutely brilliant. She was very helpful, very pleasant very patient and truly she is an excellent sales
Advisor. I now understand that she is a manager and I just wanted to emphasise how extremely competent patient helpful as I’ve already mentioned above.

February 13, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Ann,

Thanks for your kind words for Ashley. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Just want to say how unbelievably…

Just want to say how unbelievably helpful Khalid was at Vodafone store in Ealing.. he sorted and explained everything out and helped set up my new broadband and phone account, moving it from Sky to Vodafone.. he was superstar and was very happy to help me out as I’m not very techy..

January 16, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Julia. Thank you for your review for Khalid. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Monica is BRILLIANT

Monica is BRILLIANT! Sorted my husband and me out with such kindness and complete attention.

January 6, 2025
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hello,

It's great to hear about the positive experience which you've had with Monica. Thanks for taking the time to write in a review about the service you received.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service by Monika in Ealing

Brilliant service by Monika in Ealing
She helped me with my phone and brodband service

December 20, 2024
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Thanks for your fab feedback for Monika ☺️
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Imran Nadeem was brilliant with his service. The phone order was first led by Assam who spotted a fantastic deal and then Imran took over and went over and beyond to help! Great team- Imran in particular need a raise!

November 9, 2024
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional

October 14, 2024
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hello, Mariusz,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5* service from Ealing Broadway shop.…

Went into shop to untangle 3 accounts in the family decades old. Met Nahirika who understood issue, was able to sort out in way I understood and then found me a deal paying less! She was very patient and I appreciated her professionalism. I had been stressing about the issue for months thinking it would be a nightmare to sort out. It wasn’t!!!!! Thank you

October 13, 2024
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Jayne,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Neha was extremely helpful

Neha was extremely helpful, sorted out my sim issues immediately and efficiently. Would greatly recommend using their services.

October 5, 2024
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Renewed my contract in Ealing Broadway…

Renewed my contract in Ealing Broadway Branch, always try to see Khalid as he is very knowledgeable and polite. We always have a great experience and never have any problems going forward, keep up the good work. Highly recommend.

September 24, 2024
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Debise,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in Ealing branch.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Ashlee has been a star

Ashlee has been a star. Honestly she has helped me so much

September 25, 2024
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Alla,

Thank you for reviewing and sharing your feedback for Ashlee.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ashlee was helpful and reassuring when…

Ashlee was helpful and reassuring when helping me upgrade

September 25, 2024
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Fleur,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect customer service by Monika

Perfect customer service by Monika
In Ealing Broadway
She helped me with new phone

September 24, 2024
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi. Thank you for your review for Monika. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

hi Monika a great person helped me…

hi Monika a great person helped me choose a phone that would be right for me,
very good 5 stars thanks 😊

September 23, 2024
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Michal. Thank you for your review for Monika. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative and all our questions…

Very informative and all our questions was answered promptly. Iqra (hope I spelled it right) was very helpful and gave some good suggestions as well. Very pleased with the service and all the useful information.

September 22, 2024
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Gareth, thank you for your 5 star review and the feedback about your experience with Iqra.
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Straightforward and accommodating

I was assisted by store manager Assam and Neha. Great and fast service, straightforward transaction. I was even offered a discounted price from my original plan, which hopefully would be the best option. It’s a shame there is still no faster than 70mbps broadband in our area, would definitely purchase broadband wifi once the speed is reasonable.

September 22, 2024
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Enywoj, thank you for your review about the team's great service provided when placing an order with us.
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Monika at Ealing branch was very…

Monika at Ealing branch was very helpfull and friendly
She helped me with new phone

September 20, 2024
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Wojtek,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Abdullah in Ealing Broadway was amazing

September 1, 2024
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

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