I was assisted by store manager Assam and Neha. Great and fast service, straightforward transaction. I was even offered a discounted price from my original plan, which hopefully would be the best opti... See more
Company replied
Location
Switch locationUnit 23a , Ealing Broadway Centre, W5 5JY London, GB
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Went into shop to untangle 3 accounts in the family decades old. Met Nahirika who understood issue, was able to sort out in way I understood and then found me a deal paying less! She was very patient... See more
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Just want to say how unbelievably helpful Khalid was at Vodafone store in Ealing.. he sorted and explained everything out and helped set up my new broadband and phone account, moving it from Sky to V... See more
Company replied
This was our 1st choice, but they were busy. We tried the other providers with massive disappointment! Aasam helped us and was super friendly, knowledgeable, helpful, and our process getting an esim... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Ealing Broadway Centre
Written by the company
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Unit 23a , Ealing Broadway Centre, W5 5JY, London, United Kingdom
4.7
Excellent
151 reviews
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Neha was very helpful in transferring…
Neha was very helpful in transferring my information
August 30, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hey Thelma,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I recently visited the Vodafone shop at…
I recently visited the Vodafone shop at Ealing Broadway and had the pleasure of being assisted by Neha. She went above and beyond to help me with my queries and made the whole process incredibly smooth and stress-free. Neha is not only knowledgeable but also patient and attentive, ensuring that all my concerns were addressed. If you ever find yourself at this Vodafone store, I highly recommend asking for Neha. Her exceptional customer service and friendly approach make all the difference. Thank you, Neha, for your outstanding support!
August 29, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Abubakar,
This is lovely feedback for Neha. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Went in for an upgrade and neha was…
Went in for an upgrade and neha was very helpful and explained the whole process to me
August 16, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hello Chris,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ashlee should be head manager
Ashlee should be head manager, she really helped me
July 22, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi moustafa,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Ashlee provided such a great service.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
I was having service issues and neha…
I was having service issues and neha was helpful in solving those problems for me.
July 20, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Tarekedgn. Thank you for your review for Neha. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Perfect service from Monika at Ealing
Perfect service from Monika at Ealing
Super star
July 19, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi. Thank you for your review for Monika. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neha was excellent
Neha was excellent! Very good knowledge, perfect communication, very good understanding and very good atmosphere. Thank you very much
July 19, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Noemi. Thank you for your review for Neha. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Where's my Switches ..?
Vodafone are looking like they are doing all they can to counter what is presently taking place on the ground in the personal telecoms and media industry to all of their customers.
I say this from the position of being a victim to the Three iPhone scam and I now realize that once they have scammed you that's when you look for somewhere to run to in my case it's Vodafone.
No matter what the companies using the existing infrastructure try to do the engineers are wagging the dog now.
When they come to switch you up you expect them to leave you with the same switches and cable as you always had but that's not what happens as far as I can tell they change your switch to a single slower Openreach Master Socket 5C not 5gz, face plate and there is no filter in the Vodafone Router box it's been removed in transit.
So now I want to know where are my extra pairs now that I'm reduced to a single socket switch and one of my three pairs in the cable, with no filter, I'm setup without my knowledge or permission for sharing something I suggest you never do
I'm paying extra for the privacy and the speed and to my way of thinking I'm getting neither the entire set up is to reduce speed to 3gz not 4 or 5gz.
I want my speed back or come and remove your switches and replace my dual Openreach switch that was originally there.
Who is personally monitoring our network and slowing us down.
More to the point, why are we being monitored and by whom.
Paranoid, you better be, if you're not a little skeptical in the UK these days then you're in a far worse position than I.
June 28, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Jo,
Thank you for taking the time to review and raising your concerns. We'd love the opportunity to help you.
For any technical broadband queries, troubleshooting can be actioned here: https://www.vodafone.co.uk/help-and-information/broadband-support Or via our dedicated Broadband App: https://www.vodafone.co.uk/broadband/wi-fi-hub-and-broadband-app
Faults can be diagnosed and escalated via these self serve options. If you'd prefer to troubleshoot this with our dedicated Broadband Team directly, please reach out to them on 03333040191 or Live Chat: https://www.vodafone.co.uk/contact-us/
For any billing queries, feel free to message us over on Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Monika in Ealing helps nie with…
Monika in Ealing helps nie with broadband upgarde and new phone
Brilliant customer service
July 12, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi there,
Thank you for sharing this positive feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Staff friendly and very helpful
Staff friendly and very helpful. The manager found us a good deal and made sure he explored different suitable options for my price range.
June 22, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi, Hannah,
Thanks for taking the time to leave a review. It's great to hear about the positive experience which you had from us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Excellent service by Ashlee
Ashlee made the process of upgrading my phone so easy and straightforward so thank
You.
June 21, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Siobhan,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
I came into the branch distressed and left happy thanks to Abdullah's high level of customer service
I thoroughly enjoyed my experience at Vodafone Ealing Broadway. I received an outstanding service from Abdullah, one of your Sales Advisors. He displayed high level of professionalism, kindness and expertise. Abdullah was able to answer my questions and proposed the right product and option for me. I'm very grateful for his patience and custom. Thank you!
May 25, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Colette,
Thanks for sharing your fabulous feedback for Abdullah. If you need any help in the future, please message us via
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Monika in Ealing was perfect
Monika in Ealing was perfect
I did upgrade with her
She is very professional and friendly girl
May 21, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Krystyna,
It's great to hear about your recent experience and feedback for Monika. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Monica helped me with upgrade
Monica helped me with upgrade
She is very professional girl
May 21, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Zbigniew,
It's great to hear about your recent experience and feedback for Monica. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
i went there to buy a new phone..assam…
i went there to buy a new phone..assam was very helpful and made our purchase easy. very thankful to assam for his help
May 14, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Sajan,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My Hero!
My Hero!! Went to this store to get help!! What great help they were...Ashlee was amazing, Professional.Friendly.Helpful.
At no stage did she make me feel stupid, I am not great with technology...but she explained things to me to understand my new phone and help transfer things from my old phone. At this stage her patience was amazing..I am so grateful for her help and kindness. She went above and beyond customer service. THANK YOU SO MUCH.
I would highly recommend this store and the staff there as I was there for awhile and saw other staff being just as courteous as the Amazing Ashlee. Well done to you all.
April 4, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi LM,
Thank you for taking the time to review. It's great to hear about your recent experience, and this fantastic feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I went in to buy a charger but then…
I went in to buy a charger but then began discussing my phone contract with Ashlee. She was brilliant. She was full of helpful advice, extremely patient and charming. She made what is usually a stressful event, changing a mobile phone, a pleasure.
April 10, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hey Richard,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Massive help
The lovely Assistant Manager was very polite. He has helped a lot and has been very patient with me :) If anyone wants to feel welcome and get great customer service I fully recommend Vodafone site in Ealing.
April 8, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Wiktoria,
Thanks for reviewing and sharing this feedback for the team.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ashlee service quick and efficient
Ashlee service quick and efficient. Very friendly. Would definitely recommend to a friend
April 8, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi. Thank you for your review for Ashlee. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and knowledgable…
Very friendly and knowledgable assistance in upgrading my phone and plan. Answered all my questions.
March 30, 2024
Unprompted review
Reply from Vodafone UK - London Ealing Broadway Centre
Hi Pedro,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
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