Vodafone UK - London Lower Marsh Reviews 

340
TrustScore 5 out of 5

4.9

109 Lower Marsh, SE1 7AB London, GB


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Rated 5 out of 5 stars

We were helped by Nuel who was very professional and kind in helping us get a new phone and line.

Company replied

Rated 5 out of 5 stars

Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... See more

Company replied

Rated 5 out of 5 stars

Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... See more

Company replied

Rated 5 out of 5 stars

I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... See more

Company replied


Company details


Contact info

  • 109 Lower Marsh, SE1 7AB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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4.9

All reviews

(340)

40,266 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Nuel

Great service from Nuel. Thank you for setting up my new SIM

September 27, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Abdullah,

Thanks for the lovely review and fantastic support for Nuel.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay, Topman

Your Advisor Jay was extremely helpful and navigated me thru a new contract

September 27, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Tammy,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Your advisor Jay has been most helpful…

Your advisor Jay has been most helpful and has given us the best deal

September 27, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Gary,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Great staff. They were very helpful and sweet. Helped us with our broadband issues quickly

September 26, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Kanifa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very knowledgable

Very knowledgable. Great experience.

September 26, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Nolan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

Karina was very helpful

September 24, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Arianna, ​

Thanks for the lovely review and fantastic support for Karina. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was extremely helpful and gave very…

Jay was extremely helpful and gave very clear and helpful advice.

September 20, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay has really helped me sort out my…

Jay has really helped me sort out my phone issue thank you

September 10, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Susam,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Wonderful service by Demi at Vodafone Lower Marsh. Highly recommend

August 26, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Karina

Excellent customer service from Karina, very patience and beautiful.

August 21, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Kamal,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Karina was great quick service and…

Karina was great quick service and knowledgeable !

August 11, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Tee,

Thanks for the lovely review and fantastic support for Karina.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent and friendly customer service

Excellent and friendly customer service. Karina was very helpful guiding me through the options for a phone and contract update which was much appreciated.

August 7, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Niall,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Karina was very kind and helpful

Karina was very kind and helpful. Friendly and professional

July 28, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Anonimo,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sarah was excellent

Sarah was excellent! We just moved to the UK from Canada and needed cell phones but in order to get cell phones, you need a UK bank account…it was a lot of the chicken and the egg scenario. But Sarah was so patient and helped us figure it out. Totally recommend the Lower Marsh store! And Sarah!

July 26, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Marika,
Thanks for the lovely review and fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay is very helpful and solved my…

Jay is very helpful and solved my problem in a snap.

July 22, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Wendy,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service from Jahid.

Amazing customer service from Jahid.
Really happy with my purchase-

July 21, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Dave,
Thanks for the lovely review and fantastic support for Jahid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Moving back to the UK

We had a bit of a complicated situation having moved home from abroad, but the team came together and helped us get sorted for the price we wanted! Thanks Karina and everyone at the store!

July 11, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey,

Thanks for the lovely review and fantastic support for Karina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kindness and patience

Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is not as busy as Other Vodafone places. Thanks a lot.

July 4, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Marcelo,

Thanks for the lovely review and fantastic support for Jay and Karina.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with Karina, the Vodafone agent. She was extremely helpful in assisting me with my Vodafone deals. Karina listened carefully to my opinions and preferences, demonstrating attentiveness and professionalism. She worked diligently to find me the best deal for my SIM-only plan, making the entire process smooth and enjoyable. Thanks to her excellent support, I left feeling satisfied and confident in my choice. I will definitely return for her assistance in the future.

July 4, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay has been extremely…

Jay has been extremely helpful doing my upgrade for my iPhone 16 pro max. I am very happy with the service received in-store and will be coming back again for my apple watch

July 1, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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