We were helped by Nuel who was very professional and kind in helping us get a new phone and line.
Company replied
109 Lower Marsh, SE1 7AB London, GB
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We were helped by Nuel who was very professional and kind in helping us get a new phone and line.
Company replied
Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... See more
Company replied
Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... See more
Company replied
I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... See more
Company replied
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109 Lower Marsh, SE1 7AB, London, United Kingdom
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Great service from Nuel. Thank you for setting up my new SIM

Reply from Vodafone UK - London Lower Marsh
Your Advisor Jay was extremely helpful and navigated me thru a new contract

Reply from Vodafone UK - London Lower Marsh
Your advisor Jay has been most helpful and has given us the best deal

Reply from Vodafone UK - London Lower Marsh
Great staff. They were very helpful and sweet. Helped us with our broadband issues quickly

Reply from Vodafone UK - London Lower Marsh

Reply from Vodafone UK - London Lower Marsh

Reply from Vodafone UK - London Lower Marsh
Jay was extremely helpful and gave very clear and helpful advice.

Reply from Vodafone UK - London Lower Marsh
Jay has really helped me sort out my phone issue thank you

Reply from Vodafone UK - London Lower Marsh
Wonderful service by Demi at Vodafone Lower Marsh. Highly recommend

Reply from Vodafone UK - London Lower Marsh
Excellent customer service from Karina, very patience and beautiful.

Reply from Vodafone UK - London Lower Marsh
Karina was great quick service and knowledgeable !

Reply from Vodafone UK - London Lower Marsh
Excellent and friendly customer service. Karina was very helpful guiding me through the options for a phone and contract update which was much appreciated.

Reply from Vodafone UK - London Lower Marsh
Karina was very kind and helpful. Friendly and professional

Reply from Vodafone UK - London Lower Marsh
Sarah was excellent! We just moved to the UK from Canada and needed cell phones but in order to get cell phones, you need a UK bank account…it was a lot of the chicken and the egg scenario. But Sarah was so patient and helped us figure it out. Totally recommend the Lower Marsh store! And Sarah!

Reply from Vodafone UK - London Lower Marsh
Jay is very helpful and solved my problem in a snap.

Reply from Vodafone UK - London Lower Marsh
Amazing customer service from Jahid.
Really happy with my purchase-

Reply from Vodafone UK - London Lower Marsh
We had a bit of a complicated situation having moved home from abroad, but the team came together and helped us get sorted for the price we wanted! Thanks Karina and everyone at the store!

Reply from Vodafone UK - London Lower Marsh
Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is not as busy as Other Vodafone places. Thanks a lot.

Reply from Vodafone UK - London Lower Marsh
I had a wonderful experience with Karina, the Vodafone agent. She was extremely helpful in assisting me with my Vodafone deals. Karina listened carefully to my opinions and preferences, demonstrating attentiveness and professionalism. She worked diligently to find me the best deal for my SIM-only plan, making the entire process smooth and enjoyable. Thanks to her excellent support, I left feeling satisfied and confident in my choice. I will definitely return for her assistance in the future.

Reply from Vodafone UK - London Lower Marsh
Jay has been extremely helpful doing my upgrade for my iPhone 16 pro max. I am very happy with the service received in-store and will be coming back again for my apple watch

Reply from Vodafone UK - London Lower Marsh
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