We were helped by Nuel who was very professional and kind in helping us get a new phone and line.
Company replied
109 Lower Marsh, SE1 7AB London, GB
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We were helped by Nuel who was very professional and kind in helping us get a new phone and line.
Company replied
Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... See more
Company replied
Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... See more
Company replied
I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... See more
Company replied
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109 Lower Marsh, SE1 7AB, London, United Kingdom
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We were visiting from Canada and needed SIM cards, which we’ve never done before. We received wonderful and friendly help. We’re all set for our trip!

Reply from Vodafone UK - London Lower Marsh
karina lower marsh vodafone store - Absolute legend

Reply from Vodafone UK - London Lower Marsh
Nuel and Karina was very helpful in getting a phone contract for me

Reply from Vodafone UK - London Lower Marsh
Karina, the retail assistant was very knowledgeable, helpful and personable

Reply from Vodafone UK - London Lower Marsh
I came to upgrade my phone it was a great service by Karina and Jay. Thank you both

Reply from Vodafone UK - London Lower Marsh
Jay was brilliant. He sorted out multiple issues with my account. I have 3 people on my account and Jay helped sort a more suitable plan for me and my daughters. My daughter’s phone had died and as a student finishing her degree in 2 weeks we needed a quick resolution. Jay provided that and all with patience and a smile.

Reply from Vodafone UK - London Lower Marsh
Came in to buyba SIM card for my son. Jay was very quick and efficient with the service

Reply from Vodafone UK - London Lower Marsh
Superb service very quick and efficient with setting up my new Samsung be Jahid

Reply from Vodafone UK - London Lower Marsh
The advisor put all his efforts into satisfying our requirements. We’ve found the best deals with him in this store. The service was perfect :)

Reply from Vodafone UK - London Lower Marsh
Great service by Jahid, thank you for shorting my contract, all the best 👊🏽

Reply from Vodafone UK - London Lower Marsh
Karina & Jahid
Have provided an excellent service and help 10 out 10 Excellent 👍

Reply from Vodafone UK - London Lower Marsh
Came in for a SIM deal, Jay has explained everything very clearly and summarized all the information before signing the contract. Very happy with the service

Reply from Vodafone UK - London Lower Marsh
I was today at the vodafone store and had store manager nuel who helped me out with my phone contrect and got me a very good deal for the current plan i have. I was very happy with the service i got from him and got all my questions answered clearly.

Reply from Vodafone UK - London Lower Marsh
Was made to feel welcome and a very helpful assistant who got me a great new deal ..I changed over from EE to Vodafone

Reply from Vodafone UK - London Lower Marsh
Thank you Jay for your great service and with my upgrade of my new phone Samsung s25. Very good service overall, happy with my new phone

Reply from Vodafone UK - London Lower Marsh
Came in to upgrade my plan to a SIM only plan, Jay has offered me a package which included Unlimited Data and also given me a 20% discount. Thank you

Reply from Vodafone UK - London Lower Marsh
Came to buy a pay as you go SIM card. Jay has set up my new SIM card in store and my eSIM was connected before i left the store. Thank you

Reply from Vodafone UK - London Lower Marsh
Super helpful whilst I was travelling!! Very grateful for the expert help and advice

Reply from Vodafone UK - London Lower Marsh
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