Vodafone UK - London Lower Marsh Reviews 

340
TrustScore 5 out of 5

4.9

109 Lower Marsh, SE1 7AB London, GB


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Rated 5 out of 5 stars

We were helped by Nuel who was very professional and kind in helping us get a new phone and line.

Company replied

Rated 5 out of 5 stars

Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... See more

Company replied

Rated 5 out of 5 stars

Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... See more

Company replied

Rated 5 out of 5 stars

I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... See more

Company replied


Company details


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  • 109 Lower Marsh, SE1 7AB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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4.9

All reviews

(340)

40,419 reviews in the last 12 months

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Rated 5 out of 5 stars

Great SIM card help for visitors

We were visiting from Canada and needed SIM cards, which we’ve never done before. We received wonderful and friendly help. We’re all set for our trip!

June 20, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

This is great to hear! Thank you for the feedback and have a great trip!

Vodafone Social Media Team

Rated 5 out of 5 stars

karina lower marsh vodafone store

karina lower marsh vodafone store - Absolute legend

June 13, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Aaron. Thank you for your review for Karina. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nuel and Karina was very helpful in…

Nuel and Karina was very helpful in getting a phone contract for me

June 12, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Madan,

Thanks for the lovely review and fantastic support for Nuel and Karina.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Karina is great

Karina, the retail assistant was very knowledgeable, helpful and personable

June 4, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Nicholas,

Thanks for the lovely review and fantastic support for Karina.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came to upgrade my phone it was a…

I came to upgrade my phone it was a great service by Karina and Jay. Thank you both

May 29, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey David,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was brilliant

Jay was brilliant. He sorted out multiple issues with my account. I have 3 people on my account and Jay helped sort a more suitable plan for me and my daughters. My daughter’s phone had died and as a student finishing her degree in 2 weeks we needed a quick resolution. Jay provided that and all with patience and a smile.

May 28, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Julie ,
Thanks for the lovely review and fantastic support for Jay .

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to buyba SIM card for my son

Came in to buyba SIM card for my son. Jay was very quick and efficient with the service

May 27, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Beks. Thank you for your review for Jay. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service very quick and efficient…

Superb service very quick and efficient with setting up my new Samsung be Jahid

May 27, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Danny. Thank you for your review for Jahid. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay has been very helpful

May 13, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Giovanni,

Thanks for the lovely review and fantastic support for Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The advisor put all his efforts into…

The advisor put all his efforts into satisfying our requirements. We’ve found the best deals with him in this store. The service was perfect :)

May 10, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Sora,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Jahid

Great service by Jahid, thank you for shorting my contract, all the best 👊🏽

May 7, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey ,

Thanks for the lovely review and fantastic support for Jahid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Karina & Jahid

Karina & Jahid
Have provided an excellent service and help 10 out 10 Excellent 👍

May 7, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Joe ,

Thanks for the lovely review and fantastic support for our agents Karina & Jahid.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for a SIM deal

Came in for a SIM deal, Jay has explained everything very clearly and summarized all the information before signing the contract. Very happy with the service

May 3, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Juan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was today at the vodafone store and…

I was today at the vodafone store and had store manager nuel who helped me out with my phone contrect and got me a very good deal for the current plan i have. I was very happy with the service i got from him and got all my questions answered clearly.

May 2, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and made to feel comfortable

Was made to feel welcome and a very helpful assistant who got me a great new deal ..I changed over from EE to Vodafone

April 29, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Nicola,

Thanks for the lovely review and fantastic support for our team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Jay for your great service…

Thank you Jay for your great service and with my upgrade of my new phone Samsung s25. Very good service overall, happy with my new phone

April 16, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Grace,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from jay

April 15, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Peter.

We appreciate you taking the time to leave us this lovely feedback. It's great to hear you were happy with the service.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to upgrade my plan to a SIM…

Came in to upgrade my plan to a SIM only plan, Jay has offered me a package which included Unlimited Data and also given me a 20% discount. Thank you

April 7, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Tommaso,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came to buy a pay as you go SIM card

Came to buy a pay as you go SIM card. Jay has set up my new SIM card in store and my eSIM was connected before i left the store. Thank you

April 7, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Ali,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful whilst I was travelling!

Super helpful whilst I was travelling!! Very grateful for the expert help and advice

April 4, 2025
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Asha,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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