The store is newly refurbished with two floors that are well lit and air conditioned. There is plenty of room downstairs and the help desks are nicely spread apart with comfortable seats which gives y... See more
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Location
Switch locationOxford Street Barratt House 341-349, W1C 2JE London, GB
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See what reviewers are saying
Pradeep I would like to give a special thanks to Pradit at the Vodafone store on Oxford Street, near John Lewis. He is an outstanding professional and provided me with absolutely exceptiona... See more
Company replied
I recently had the pleasure of being served by Safae at the Vodafone store on Oxford Street. She went above and beyond, providing exceptional customer service. Safae took the time to understand our ne... See more
Company replied
Thanks to two outstanding staff at the Vodafone Experience Store on 341 Oxford Street. Safae went above and beyond even without the manager present. She didn’t want me to wait, so she offered t... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Oxford St Experience
Written by the company
Contact info
Oxford Street Barratt House 341-349, W1C 2JE, London, United Kingdom
4.9
Excellent
323 reviews
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LEVENT WAS AMAZING
LEVENT WAS AMAZING! We ran into some roadblocks getting another SIM card and LEVENT went above and beyond to find the solution! LOVE CUSTOMER FOCUS employees!
November 20, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi, We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - London Oxford St Experience
Hi, We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - London Oxford St Experience
Thanks for your review,
Vodafone Social Media Team
Pradeep’s Superb Service
In my experience at the store today, Pradeep has literally gone above and beyond in figuring all options in sorting & ensuring a feasible, sustainable solution for the foreseeable to my issue (phone # cancellation) - he is INCREDIBLY friendly, engaging, empathised with our situation, exceptionally polite & very technically verse - he gave us comfort to a complicated situation which is absolutely necessary. Thank you Pradeep!
November 17, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi. We're happy to hear that you had such a positive experience. It's great to know that the support provided was helpful in resolving your issue. We appreciate your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have visited vodafone bond street…
I have visited vodafone bond street before to have broadband but the team that day didnt mention about gigacube and mire than 2 weeks I am suffering because of Internet. But thanks to Levent I got the gigacube and changed my own simcard as well from lebara to vodafone. He was really good kind and smiling. Thanks to him now I am one of a person from vodafone family.
November 17, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi. We appreciate you sharing your experience. We're happy to hear that you received excellent support and kindness, especially regarding your internet issues and new SIM card. We are glad you're now part of our Vodafone family! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was a very good experience
It was a very good experience. Specially from Levent, retail advisor. He was very helpful. We asked too many questions but he was very patient. Thanks to him.
November 16, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - London Oxford St Experience
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
It was great service from Christian he…
It was great service from Christian he treated with well respect and helped us get the best plan possible at the greatest rate , very happy with the service . We recommend you to come to Vodafone at Oxford street and ask for Christian.
November 15, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent service from Christian
Excellent service from Christian. Very helpful, patient and polite. Made sure I got some good deals. Very good
November 15, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Rahim was amazing
Rahim was amazing. So patient and super helpful, a true hero!!
November 15, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Brilliant service every time we go in
Brilliant service every time we go in. Really helpful service from Ani today
November 14, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Ani was incredibly helpful and patient
Ani was incredibly helpful and patient. She assisted me in switching my SIM card to an eSIM, helped reset my account password, and solved several issues for me with great care. I really appreciate her professionalism and kindness — thank you so much, Ani!
November 13, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Pradeep and Ani were so helpful and…
Pradeep and Ani were so helpful and made my experience so enjoyable!
November 13, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Saba was absolutely helpful
Saba was absolutely helpful, friendly and professional.
She patiently found me a good number for my new SIM card. Thank you
November 12, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.
Thanks,
Vodafone Social Media Team
I had good experience with Vodafone.
I had good experience with Vodafone.
Satisfied with Pradeeps work.
November 11, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I am satisfied with the service with… Pradeep
I am satisfied with the service with Vodafone store.
November 11, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.
Thanks,
Vodafone Social Media Team
Shockingly bad data reception in Central London.
Have been with Vodafone for six plus years in the last six months the signal that they use has got drastically weaker and weaker I work in main London and cannot get a data signal in Victoria all the way up to Oxford Street I also have an office over at Liverpool Street that I cannot also get no data.
September 24, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Jess,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Rico and Clemence at Oxford street…
Rico and Clemence at Oxford street store has been VERY VERY helpful, resourceful, and resolve the issue ON THE SPOT that I couldn’t resolve over the phone for the past 3 days!
I would recommend to any Vodafone customer if they can’t solve the issues book a in person appointment with them. Very pleasant customer service experience.
September 24, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Timo,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Rico and Clemence.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mohammed Rahim was the best he helped…
Mohammed Rahim was the best he helped us so much i had a great experience he made everything really easy
September 9, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Talya,
Thanks for the lovely review and fantastic support for Mohammad Rahim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mohammed Rahim was extremely helpful…
Mohammed Rahim was extremely helpful and resourceful. Because of him, we became a Vodafone customer. Thank you for all your help Rahim.
September 9, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Dogan,
Thanks for the lovely review and fantastic support for Rahim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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