The store is newly refurbished with two floors that are well lit and air conditioned. There is plenty of room downstairs and the help desks are nicely spread apart with comfortable seats which gives y... See more
Company replied
Location
Switch locationOxford Street Barratt House 341-349, W1C 2JE London, GB
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See what reviewers are saying
Pradeep I would like to give a special thanks to Pradit at the Vodafone store on Oxford Street, near John Lewis. He is an outstanding professional and provided me with absolutely exceptiona... See more
Company replied
I recently had the pleasure of being served by Safae at the Vodafone store on Oxford Street. She went above and beyond, providing exceptional customer service. Safae took the time to understand our ne... See more
Company replied
Thanks to two outstanding staff at the Vodafone Experience Store on 341 Oxford Street. Safae went above and beyond even without the manager present. She didn’t want me to wait, so she offered t... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Oxford St Experience
Written by the company
Contact info
Oxford Street Barratt House 341-349, W1C 2JE, London, United Kingdom
4.9
Excellent
323 reviews
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Hamide in the Oxford St branch was a…
Hamide in the Oxford St branch was a delight to deal with. Exemplary client service. Professional, efficient and kind. Thank you.
July 9, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Nick,
Thanks for the lovely review and fantastic support for Hamide.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The level of knowledge and customer empathy
The level of knowledge and customer empathy was very high.
My in store contacts at the Bond Street store were Safae and Sachin.
July 6, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Stephen,
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hamide was super helpful after…
Hamide was super helpful after correcting my details which were put in the system incorrectly and offered me a better plan. Thank you
July 2, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey,
Thanks for the lovely review and fantastic support for Hamide.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a very pleasant experience today…
I had a very pleasant experience today when Pradeep served me. Amazing customer service and helped me a lot
July 1, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rico the Sales Advisor at Oxford Street shop…
Today I had the pleasure of changing my mobile data provider with Rico, a great sales advisor on the Oxford Street shop. He knew everything and was able to explain to me clearly what I was signing up for, he even advised me to go for options that were discounted versions of what I was looking for. I’m really pleased by his service and would recommend everyone to join Vodafone as they make it EASY!
June 26, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Kaya,
Thanks for the lovely review and fantastic support for Rico.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Safae was absolutely outstanding with customer care!
Safae made my day and she should be promoted as a manager. She proved that honest and ethical people and companies such as Vodaphone still do exist (unlike EE who I gladly left because EE are very dishonest and unprofessional). Safae was outstanding as she was knowlegeable and professional at all time, but also very patient as she assisted me throughout - including providing me with reasonable adjustments due to my visual impairment. Thanks so much for this amazing service and best wishes for your career!
June 24, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi. Thank you for taking the time to leave us this amazing feedback. We're also really happy to see you've had some amazing service from Safae.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The team were really happy friendly and…
The team were really happy friendly and willing to help and answered all questions
Showed me all options and prices and appeared to be really fair in their advice
June 19, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Lucy. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Safae was amazing
Safae was amazing! Really went the extra mile in setting me up with a great plan! Deserves employee of the month!
June 14, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Kyri,
We're happy to hear that you had such a positive experience.
Thanks,
Vodafone Social Media Team
Pradeep at Vodafone was absolutely…
Pradeep at Vodafone was absolutely fantastic! His professionalism, patience, and in-depth knowledge made my experience seamless. He went above and beyond to resolve my issue quickly, explaining everything clearly and with a friendly attitude. Vodafone is lucky to have such a dedicated employee. Highly recommend Pradeep for anyone needing top-notch service!
June 6, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Anthony, we are pleased to hear that the service was of excellent quality. It's great to see Pradeep's knowledge made your experience enjoyable. Thank you for the 5 star rating and taking the time to feed this back to us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - London Oxford St Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Meza was great this is my second time…
Meza was great this is my second time around that l have a great service with Vodafone your team is an asset to your company.
May 30, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Sumru,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bond Street Help With Mum
Came into the Bond Street store to help my Mum buy a new phone. Levent was very helpful and explained all the options in a very clear way (and basic for my mum) and we walked away with a new phone.
May 26, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Sophie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went to the Bond Street store and was…
I went to the Bond Street store and was helped by Levent. He was very friendly and helpful, explaining all the details of my plan with me and found me a good deal!
May 26, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Lucy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Meza was really helpful and explained…
Meza was really helpful and explained everything in detail for me. He made the experience extremely easy and simple. Give him a raise!
May 24, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Beshoy,
Thanks for the lovely review and fantastic support for Meza.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rico was very polite and helpful and…
Rico was very polite and helpful and deserves the 5 star rating
May 17, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Theresa,
Thanks for the lovely review and fantastic support for Rico.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service and friendly staff
Good service and friendly staff. I was supported by Sharik today in getting sim only contracts. I found Sharik’s mannerism incredibly professional and super friendly. He had great advice according to me and my families data needs. The process did not take too long and I found he was really patient in setting me up and explaining all of the process. I also interacted with another lovely colleague Hiba who also had great knowledge and expertise. Thank you and I will be back again very soon.
May 16, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sharik could not have been more helpful…
Sharik could not have been more helpful in very difficult circumstances. He’s a credit to the business and I couldn’t be happier with the service he provided.
May 16, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Aaron,
Thanks for the lovely review and fantastic support for Sharik.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Efficient handling of my pick up of the…
Efficient handling of my pick up of the handset I bought online. Everyone was super polite and the guy who helped me, Rico was particularly good.
May 15, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Victoria,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Today I was accompanied by Dina in…
Today I was accompanied by Dina in store she was very helpful explained everything so clearly and I was very happy with the service I got today
May 11, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Antonis,
Thanks for the lovely review and fantastic support for Dina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent
He was very helpful straight to the point explain clearly he understand what I want I left the shop with a smiley face
May 8, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hey Mohammed,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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