The store is newly refurbished with two floors that are well lit and air conditioned. There is plenty of room downstairs and the help desks are nicely spread apart with comfortable seats which gives y... See more
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Location
Switch locationOxford Street Barratt House 341-349, W1C 2JE London, GB
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See what reviewers are saying
Pradeep I would like to give a special thanks to Pradit at the Vodafone store on Oxford Street, near John Lewis. He is an outstanding professional and provided me with absolutely exceptiona... See more
Company replied
I recently had the pleasure of being served by Safae at the Vodafone store on Oxford Street. She went above and beyond, providing exceptional customer service. Safae took the time to understand our ne... See more
Company replied
Thanks to two outstanding staff at the Vodafone Experience Store on 341 Oxford Street. Safae went above and beyond even without the manager present. She didn’t want me to wait, so she offered t... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Oxford St Experience
Written by the company
Contact info
Oxford Street Barratt House 341-349, W1C 2JE, London, United Kingdom
4.9
Excellent
323 reviews
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I was just served by a wonderful and…
I was just served by a wonderful and knowledgeable technical customer service representative, Osmon, and cannot thank him enough for helping resolve my problem. He most certainly deserves special recognition from Vodafone, and his exemplary service redeems all the mediocre past service. Thanks again Osmon!
March 19, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Kevin,
Thanks for your review for Osmon. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Safae was BRILLIANT at helping me with…
Safae was BRILLIANT at helping me with my new plan and my internet package. Also she is great at upselling in a very elegant way
Thats why retail is so much better than digital.
March 15, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Juan,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Strange problem syncing two phones
My problem syncing two phones was handed over to Melissa at the Vodafone Oxford Street branch. Although old I still have two brain cells to rub together, and have been in the digital realm pretty much from the beginning, but I was stuck. It took Melissa just a few minutes to work it out and leave me sorted and happy. Good people who know what they're doing: a great combination.
March 14, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Paul,
Thank you for taking the time to review your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lev was very helpful.Fantastic service.
March 10, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hello Kinga,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Lev.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Oxford St Experience
We really appreciate your fantastic feedback, Adnan! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - London Oxford St Experience
Hi Annalisa,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent service from Laila
Excellent service from Laila. Fast, efficient, courteous and comprehensive
March 1, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
this customer rep named Safae was…
this customer rep named Safae was extremely helpful ccurteous effirent patient with obvious passion for ultimate customer satisfaction. 5 star xervice
February 27, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Alan,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Exceptional Customer Service from Safae at Vodafone Oxford Street
I recently had the pleasure of being served by Safae at the Vodafone store on Oxford Street. She went above and beyond, providing exceptional customer service. Safae took the time to understand our needs and patiently walked my mum through the different devices, ensuring she was comfortable with her choice. She was also incredibly flexible with the contract terms, making sure it fit within our budget. We’re truly grateful for her time and her lovely demeanor. Thanks to Safae, we’ll definitely be sticking with Vodafone for the foreseeable future.
February 27, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Joshua,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent service
Excellent service. Very knowledgable and helped me straight away. Got exactly what I needed.
February 27, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
We’re grateful for your fantastic feedback Julia, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Safae, Syed and Uzzi were FANTASTIC! The best team to serve the client. They were highly efficient and extremely pleasant. Many thanks!!
Safae, Syed and Uzzi
February 19, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!
Efficient and thorough service. Mani was incredibly helpful and patient. Great support and customer care!
January 23, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Francisca,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ali is the best!
I want to express my sincere gratitude to Ali at Vodafone for his outstanding service! His professionalism, attention to detail, and friendly demeanor truly made my experience exceptional. Thank you, Ali, for going above and beyond!
January 21, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Amani. Thank you for your review for Ali. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A huge shoutout to Ali from Vodafone on…
A huge shoutout to Ali from Vodafone on Oxford st for providing such amazing service! His dedication and helpful attitude made all the difference. Exceptional customer care like this deserves to be recognized. Well done, Ali!
January 21, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Fozan. Thank you for your review for Ali. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Xinyi was amazing
Xinyi was Amazing. Came to just port my simcard, she told me about the combined pack of simacard and broadband and it was actually good and would meet my needs. Great customer service. Wouldve gave her 15 stars 🌟
January 21, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Daniel. Thank you for your review for Xinyi. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Xinyi provided excellent customer…
Xinyi provided excellent customer service to me and my friend. She was very accommodating and made sure everything was processed properly even when the system was being slow.
January 21, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Emmanuel. Thank you for your review for Xinyi. Minus the system latency, It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
delightful young woman XINYI
delightful young woman XINYI. incredibly informative and helpful.
January 21, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi John,
Thanks for your review for Xinyi. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
It was excellent we really had good…
It was excellent we really had good times
He was kind and generous.
Thank you so much for this support you provided for us.
He’s name was Mani.
January 18, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Maya,
Thank you for your review, and for sharing the experience you had with Mani. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Xinyi - Excellent sales assistant
Xinyi was great at explaining the different options to me. She’s very intelligent and has excellent communication skills - a very helpful assistant.
January 16, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi. Thank you for your review for Xinyi. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So professional
So professional, efficient and polite Rico absolutely best Vodafone team member! Thank you!
January 14, 2025
Unprompted review
Reply from Vodafone UK - London Oxford St Experience
Hi Gabriela,
These are lovely kind words of feedback for Rico. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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