Jackson was brilliant, spent time not rushing us through the whole process of updating our contract and a new phone. My husband has memory issues due to a brian injury and Jackson was fantastic. Even... See more
Company replied
52 High Street, NG10 1LN Long Eaton, GB
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Jackson was brilliant, spent time not rushing us through the whole process of updating our contract and a new phone. My husband has memory issues due to a brian injury and Jackson was fantastic. Even... See more
Company replied
Sasha the store manager, along with her team were excellent! She remembered me from the time I came in before, having issues with my phone and the battery life! She explained all my options, spok... See more
Company replied
Both Sasha & Jackson have helped me sort my elderly father’s phone, they have both gone out of their way to help explain options etc. when he got himself in a muddle. I am grateful to have their local... See more
Company replied
Ok.. so the person who served me was great he was really helpful. Vodafone however update your computers the poor guy and me had sit waiting and waiting.
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52 High Street, NG10 1LN, Long Eaton, United Kingdom
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Jackson realy helled me with me new phone thank you

Reply from Vodafone UK - Long Eaton
Absolutely fantastic service. Jay was very helpful. Would highly recommend

Reply from Vodafone UK - Long Eaton
Jackson was brilliant, spent time not rushing us through the whole process of updating our contract and a new phone. My husband has memory issues due to a brian injury and Jackson was fantastic. Even when we had to come back to try and help us upload all details from his old phone, the day after. Thank you, 5stars, would recommend.

Reply from Vodafone UK - Long Eaton
Ok.. so the person who served me was great he was really helpful.
Vodafone however update your computers the poor guy and me had sit waiting and waiting.

Reply from Vodafone UK - Long Eaton
Both Sasha & Jackson have helped me sort my elderly father’s phone, they have both gone out of their way to help explain options etc. when he got himself in a muddle. I am grateful to have their local face to face support and have signed up to keep him with Vodafone due to their care! . Thanks Guys

Reply from Vodafone UK - Long Eaton
Thank you to Jay for great service today and the help in sorting my phone out perfect service

Reply from Vodafone UK - Long Eaton
We were so happy with today’s service … Jay helped us sort out what we needed & got us the best deal that suited us. Thank you so much we really had a good visit & the staff were fab thank you 😊

Reply from Vodafone UK - Long Eaton
Jay was great help today, the service was amazing

Reply from Vodafone UK - Long Eaton
When I get a problem with my phone I always come to long Eaton shop and mo always sorts my problem out.

Reply from Vodafone UK - Long Eaton
Mo was very kind and helpful. The customer service was amazing. They were very friendly and made the process very easy helping me understand everything.

Reply from Vodafone UK - Long Eaton
Mo has very helpful and personable, the process was very swift and simple .

Reply from Vodafone UK - Long Eaton
Excellent service by Jay assistant store manager

Reply from Vodafone UK - Long Eaton
Absolutely Amazing 😍 Jay was absolutely brilliant and helped me find the right phone for me. The process was easy and I walked away with a new Google pixel 11 pro.
Definitely would use again
Thank You so much 😊

Reply from Vodafone UK - Long Eaton
Jackson was very helpful. Great customer service explained every clearly. Mo was amazing too. Got a great deal on the phone I was looking for. Very friendly and helpful staff. Would recommend this store

Reply from Vodafone UK - Long Eaton
Excellent professional and really pleasant and helpful. Not pushy at all and explained all information. Very helpful and understanding too. Saving me a substantial amount each month. Thanks Jay amazing assitant manager

Reply from Vodafone UK - Long Eaton
Sasha the store manager, along with her team were excellent!
She remembered me from the time I came in before, having issues with my phone and the battery life!
She explained all my options, spoke to me about an upgrade that would best suit me and made the experience so easy.
She was lovely and never made me feel pressured into buying anything I didn’t want too.
Such great customer service, I will recommend this store to many friends and family!

Reply from Vodafone UK - Long Eaton
Ws a great job again by Jay all ways a pleasure nothing to hard for them fantastic 👏 thanks Sasha too

Reply from Vodafone UK - Long Eaton
My visit to Long Eaton was amazing. The service was wonderful and we had a great chat with Sasha. Thank you so much.

Reply from Vodafone UK - Long Eaton
Jay was amazing, friendly and very helpful. Gave us an amazing deal!
Thank you Jay

Reply from Vodafone UK - Long Eaton
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