Sasha the store manager, along with her team were excellent! She remembered me from the time I came in before, having issues with my phone and the battery life! She explained all my options, spok... See more
Company replied
Location
Switch location52 High Street, NG10 1LN Long Eaton, GB
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See what reviewers are saying
Absolutely Amazing 😍 Jay was absolutely brilliant and helped me find the right phone for me. The process was easy and I walked away with a new Google pixel 11 pro. Definitely would use again Thank... See more
Company replied
I had an issue with my home internet, so I came into Vodafone for help. Jay was absolutely fantastic. He explained everything clearly and made the whole process really easy. I switched my home broadba... See more
Company replied
Jackson was very helpful. Great customer service explained every clearly. Mo was amazing too. Got a great deal on the phone I was looking for. Very friendly and helpful staff. Would recommend this st... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Long Eaton
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
52 High Street, NG10 1LN, Long Eaton, United Kingdom
4.9
Excellent
162 reviews
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Lovely staff
Lovely staff. Helped with my upgrade after struggling to do it online.
January 31, 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Sammy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful from Jay
Really helpful from Jay. Very informative and professionally done.
January 24, 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Andrew,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Long Eaton
Hey Elaine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade
The Vodafone adviser at the long Eaton branch Jay went through everything really well before I upgraded my phone contract
January 15, 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service from Jay
Excellent service from Jay. Knowledgeable and friendly. Definitely recommend! 👍🏼
December 30, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Lee,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Long Eaton
Hey Linda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The customer service was brilliant
The customer service was brilliant. Did all my requests which were a little unusual. Very helpful and polite.
December 18, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Nigel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sasha was outstanding she did…
Sasha was outstanding she did everything for me swapping everything from my old phone to my new phone explaining as she went on as I don’t have a clue Sasha is a credit to Vodafone thank you
November 18, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
We're happy to hear that you had such a positive experience with our agent Sasha.
Thanks,
Vodafone Social Media Team
Sasha was amazing she was so helpful…
Sasha was amazing she was so helpful and very caring. she is outstanding at her job :)
November 6, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Hi. We're happy to hear that you had such a positive experience! It's wonderful to know that our team member was so helpful and caring. We appreciate your feedback! If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Very helpful from making initial…
Very helpful from making initial enquiry to eventual set up of new phone which looks to be a great assett. Kept informed each step of the way by most capable staff.
November 7, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Hi. We appreciate you taking the time to share your feedback! We're happy to hear that you found our team helpful during the process of setting up your new phone. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Jackson for all your help.
Thank you Jackson for all your help.
Excellent
November 7, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Friendly and helpful staff
Sasha was absolutely lovely in helping me with my phone issues. She's very patient, professional and knowledgeable regarding the steps needed to dolve my issue. Sasha was very helpful and friendly and cannot recommend her enough. Definitely deserves a raise for all her hard work! Thank you!
November 1, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Hi. We appreciate your kind words! It's great to hear that you had such a positive experience and that you found the support so helpful. We value your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Sasha helped me order a new smart watch on the sunday and it had arrived in store by Tuesday. Both interaction with her were absolutely amazing. She is such a breath of fresh air, so friendly and helpful. She is a real credit to the company. I would not hesitate to recommend the store to others. Made the whole process very enjoyable from start to finish! Thank you!
October 21, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Superr kool jackson...thank you very…
Superr kool jackson...thank you very much..rk
October 20, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Changing phone…
As always very helpful and knowledgeable, he explained everything, always a good experience.
October 7, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very good service thank you Jay for…
Very good service thank you Jay for your help and advice.
October 6, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Sasha And Jay are top!
I recently visited the Vodafone store in Long Eaton after struggling to upgrade my contract online, and I’m so glad I did. From the moment I walked in, Sasha was incredibly welcoming and approachable. She immediately listened to the issues I’d been facing online and took the time to fully understand what I needed from my new plan.
What stood out most was Sasha’s patience and professionalism. She explained all the available options clearly, making sure I knew exactly what I was getting with my upgrade, without any pressure or confusion. She handled everything quickly and efficiently, but never rushed me – it felt like she genuinely wanted me to leave with the best deal for my needs.
Her customer service skills are outstanding: friendly, knowledgeable, and very solution-focused. It completely took the stress out of what had been a frustrating process online.
I also had the pleasure of chatting with Jay while I was there. He was equally friendly and easy to talk to, adding to the relaxed and positive atmosphere in the store. Between them, they made the whole experience feel smooth and enjoyable, which isn’t always the case with phone contracts!
Overall, Sasha went above and beyond to make the upgrade process simple and stress-free, and Jay’s approachable manner really added to the experience. I left the store extremely happy with my new contract and very impressed with the customer service.
Highly recommend the Vodafone Long Eaton team – especially Sasha and Jay – for anyone looking for clear advice, great service, and genuine support.
October 3, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
We're so happy to hear that you had a positive experience in our Long Eaton store. It's great to know that the team were helpful and made your upgrade process stress-free. We appreciate you recommending our team for their advice and support!
Thanks,
Vodafone Social Media Team
Always enjoy coming in Long Eaton…
Always enjoy coming in Long Eaton Vodafone..Fhalak always helps me and understands what I want from my iPhones…a brilliant shop.Thankyou
September 10, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Hi Deborah,
Thank you so much for your wonderful review and the amazing support you’ve shown for Fhalak—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Briliant service
Briliant service
New contract sorted out very quickly very friendly chap
Also sorted my phone out and helped me get my cover screen as it should be very happy
September 10, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Yvonne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Insta at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
They were very helpful and a good…
They were very helpful and a good friendly service was given
September 9, 2025
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Joseph,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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