Vodafone UK - Long Eaton Reviews 

166
TrustScore 5 out of 5

4.9

52 High Street, NG10 1LN Long Eaton, GB


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Rated 5 out of 5 stars

Sasha the store manager, along with her team were excellent! She remembered me from the time I came in before, having issues with my phone and the battery life! She explained all my options, spok... See more

Company replied

Rated 5 out of 5 stars

Mo was very kind and helpful. The customer service was amazing. They were very friendly and made the process very easy helping me understand everything.

Company replied

Rated 5 out of 5 stars

I had an issue with my home internet, so I came into Vodafone for help. Jay was absolutely fantastic. He explained everything clearly and made the whole process really easy. I switched my home broadba... See more

Company replied

Rated 5 out of 5 stars

Absolutely Amazing 😍 Jay was absolutely brilliant and helped me find the right phone for me. The process was easy and I walked away with a new Google pixel 11 pro. Definitely would use again Thank... See more

Company replied


Company details


Contact info

  • 52 High Street, NG10 1LN, Long Eaton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

166 reviews

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4.9

All reviews

(166)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service from Jay

June 7, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Amanda,

We love to hear it! Thank you for the 5 star feedback.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent work from the boys

June 7, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey there,

Thank you for this amazing feedback!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jay is a superstar

June 1, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

AMAZING SERVICE

AMAZING SERVICE
Jay understood my needs and helped me get a new phone and sort my broadband great stuff

May 13, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Kevin,

Thank you for taking the time to review, and sharing this great feedback for Jay.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Easy helpful staff

Easy helpful staff. Know what they doing in there.

May 2, 2024
Unprompted review
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Reply from Vodafone UK - Long Eaton

Hi Peter,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had issues with my contract went to see…

Had issues with my contract went to see mo who went through my account, talked me through my bills, helped me update my details and also renewed my contract for me. Great service will always come back to this shop

May 2, 2024
Unprompted review
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Reply from Vodafone UK - Long Eaton

Hi Bru,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to long eaton branch with a broken…

Went to long eaton branch with a broken phone spoke to mo who got me a new phone and helped me set it up

May 1, 2024
Unprompted review
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Reply from Vodafone UK - Long Eaton

Hi Lynne,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Camera in and got an s24 ultra with…

Camera in and got an s24 ultra with Mo's help, really good service really patient

April 23, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Ervin,

Thank you for this great review! We're so happy you had such a positive experience with Mo. Enjoy your new phone.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nice and easy.

April 23, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Dorothy,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from the boys in long…

Brilliant service from the boys in long Eaton store

April 22, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Paul,

Thank you for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful guys in the shop Jay in…

Very helpful guys in the shop Jay in particular. Very helpful and polite for someone who is a technophobe

April 20, 2024
Unprompted review
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Reply from Vodafone UK - Long Eaton

Hi Janet,

Thank you for your review. It’s great to hear of your positive experience with Jay. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brill service from jay helped me and my…

Brill service from jay helped me and my wife’s contracts. Highly recommend

April 11, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Glenn,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded my phone

Upgraded my phone, great service from the team

March 10, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Thanks for the brilliant feedback, Jay! It's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to store after having issues…

Came in to store after having issues with O2 spoke to Mo who was very helpful and helped me get a new phone definitely recommend

March 10, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Elaine,

We appreciate your feedback and kind words about Mo. If you ever need further help, don't hesitate to pop our team a message on:

If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I am really happy with the service…

I am really happy with the service since Mo who helped me in the vodaphone store in LongEaton, behaved so well so that I can keep my trust on him. He explained me phones and understood my requirement and helped to select the best phone me. Really recommended.

March 5, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey there,

Thanks for letting us know what an amazing job Mo did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good help I'm Vodafone

February 6, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Mr K Foulds,

Thank you for taking the time to review and share this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Good people in store.

January 10, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Richard,

Thanks for the lovely review and fantastic support for our team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent team at Vodafone Long Eaton

January 8, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Paul. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo was so helpful and so lovely

Mo was so helpful and so lovely, would definitely recommend speaking to him if you have any problems.

January 8, 2024
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Georgia. Thank you for your review for Mo. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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