Vodafone UK - Loughborough Reviews 

531
TrustScore 5 out of 5

5.0

1 Market Street, LE11 3EP Loughborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Big shout to Max at Vodafone Loughborough — honestly, top bloke. He’s sorted everything for me without any hassle, kept me right, and actually took the time to make sure everything was done proper... See more

Company replied

Rated 5 out of 5 stars

We didn't have to wait, shop empty when we came. Package broadband and mobile phones for both myself and my wife simplified the issues we had. William was efficient and helpful and gave a cheaper dea... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to William at Vodafone Loughborough. So knowledgeable and very patient! New phone for me, first ever phone for my son (who will be ecstatic) and improved my broadband price. I am... See more

Company replied


Company details


Contact info

  • 1 Market Street, LE11 3EP, Loughborough, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

531 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(531)

40,266 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

E sim transfer bhav very helpful

February 4, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Huyang,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Max was very helpful explaining how my…

Max was very helpful explaining how my roaming would work in the US, very nice young man currently appreciated

February 4, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hi Monica ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Max —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great upgrade with Kai

Had a great upgrade with Kai

February 3, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great tech experience with kai

February 3, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Albert,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Zee

February 3, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Julie,

Thanks for the lovely review and fantastic support for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Come to get our phone transfefed Zee…

Come to get our phone transfefed Zee got all my data on to the new phone

February 3, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Chris,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Set up new sim only at Vodafone store

Set up new sim only at Vodafone store. Zee who helped me get set up very fast and easy service.

February 2, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Haytam,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful advisor got new SIM plan sorted…

Helpful advisor got new SIM plan sorted zee was great

February 2, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Stewart, ​

Thanks for the lovely review and fantastic support for Zee. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone

Thanks again, ​
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Zee in shop loughborough

February 2, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Janet,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was great fast and fun service

February 2, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Mary,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Zee

Good service from Zee

February 2, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey John,

Thanks for the lovely review and fantastic support for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kai provided a great service

Had a great tech team experience with kai

January 24, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Sue,

Thanks for the lovely review and fantastic support for Kai.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had bought a new phone and I needed…

I had bought a new phone and I needed help to claim a reward through Samsung. I came into store and Erald was very helpful and took his time to fill out the form for me.

January 24, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Ant,

Thanks for the lovely review and fantastic support for Erald.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was an amazing experience with kai

It was an amazing experience! The gentleman named Kai does his work on 100% that make customers very happy!

January 24, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Elizabeth,

Thanks for the lovely review and fantastic support for Kai.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an issue with the phone that no one…

Had an issue with the phone that no one could resolve, came into store and Erald was extremely helpful and sorted it out so quick.

January 24, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Erald was amazingly helpful

Erald was amazingly helpful. Nothing was too much trouble. Amazing customer service.

January 24, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey there,

Thanks for the lovely review and fantastic support for Erald.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Did a tech experience with Kai

Did a tech experience with Kai and it was great

January 24, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Sandy,



This is fantastic to hear! We really appreciate the feedback.​
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2​​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Zee moving onto…

Fantastic service from Zee moving onto Vodafone sim plan great deal

January 24, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Come to store for assistance due to new…

Come to store for assistance due to new phone helpful advisor named zee moved all my data to new phone very happy for the help

January 23, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Karen,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New Phone plan helpdesk set up by Zee…

New Phone plan helpdesk set up by Zee very happy thank you

January 23, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Arkadiusz,

Thanks for the lovely review and fantastic support for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look