Vodafone UK - Loughton Reviews 

461
TrustScore 5 out of 5

5.0

210 High Road, IG10 1DZ LOUGHTON, GB


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Rated 5 out of 5 stars

Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative

Company replied

Rated 5 out of 5 stars

I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brou... See more

Company replied

Rated 5 out of 5 stars

Excellent service! We had lost a phone. Abbas helped us through the process really efficiently and explained everything to us so well. Highly Recimmend! Thank you

Company replied


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  • 210 High Road, IG10 1DZ, LOUGHTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

461 reviews

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5.0

All reviews

(461)

39,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service .

Good service .

February 8, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Alex,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was so helpful as always

Mirza was so helpful as always, taking time to explain all the deals and gave me the best deal.

February 6, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Lucy,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

February 4, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza - amazing customer service

Mirza made my experience great . He was incredibly helpful and went above and beyond to sort out my problem. He is honest and worked really hard to get us the best deal.Thank you so much !

February 1, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service. Helped me Renee contract.

January 30, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Amyalano,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful advice

Helpful advice

January 25, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Giannis,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was extremely helpful and got me…

Mirza was extremely helpful and got me on to the best contract for my needs

January 22, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Marc,

Thanks for the lovely review and fantastic support for Mirza.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was fantastic in his help

Mirza was fantastic in his help, time and full customer services. Very friendly and helped me above and beyond.

January 20, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Anne,

Thanks for the lovely review and fantastic support for Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The Mirza was very helpful in the…

The Mirza was very helpful in the Loughton Vodafone shop definitely recommend to come

January 19, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Kestutis, ​

Thanks for the lovely review and fantastic support for Mirza. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience today in Loughton…

Good experience today in Loughton recommended to everyone.

January 16, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Zeliha,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very good representative for Vodafone…

A very good representative for Vodafone very helpful knowledgeable I’m very pleased thank you

January 16, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Help - my phone's not working!

Very helpful - Abbas sorted out my phone for me.

January 14, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Jane,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Afzal

Afzal - brilliant. Extremely helpful and efficient. Also very friendly.

January 14, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey there 👋,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone's customer service was…


Vodafone's customer service was fantastic! The person I spoke with was super helpful and really knew their stuff. They listened to my problem and fixed it quickly without any hassle. I was really impressed with how friendly and efficient they were. Definitely a 5-star experience!

January 9, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi Marwin,

Thank you so much for your wonderful review and the amazing support you’ve shown for Bradley—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best service

I have had a great experience at Vodaphone with Mirza always helpful and so patient with my whole family.

January 7, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Shruti,

Thanks for the lovely review and fantastic support for Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful friendly staff

Very helpful friendly staff, they had a power cut that affected their PCs but they won’t over and above to help me with my order

January 6, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Donna,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and cheerful

January 3, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Joanna,

Thanks for the lovely review and fantastic support for team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant help by both Mirza and…

Brilliant help by both Mirza and Afzal,sorted my new phone with professionalism and patience.

December 31, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Katie,

Thanks for the lovely review and fantastic support for Mirza and Afzal.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional, Mirza was very knowledgeable and made my experience a pleasure.

December 30, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Stephen,

Thanks for the lovely review and fantastic support for Mirza.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was so helpful and knowledgeable!

Mirza was so helpful and knowledgeable!
Made our experience a pleasure.

December 30, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Denise, ​

Thanks for the lovely review and fantastic support for Mirza. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

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