We needed specialist advice on remote WiFi connectivity and James sorted out the whole issue for us in no time at all, including an excellent deal and an upgrade. We were fortunate to find him free an... See more
Company replied
Location
Switch location65/67 London Road, NR32 1LS Lowestoft, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment we arrived at Vodafone Lowestoft, the service was outstanding. James knew exactly what I needed and he explained everything in fine detail. It was refreshing to see the care and attent... See more
Company replied
James was extremely helpful and it felt good to go into a store and talk to someone. He was really kind and helped with everything I needed and more. He was very knowledgeable and explained the best d... See more
Company replied
Here for a month or so, Scott was really helpful in setting up two SIM cards for our stay. Good communication skills and very friendly, made it painless for us would recommend.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lowestoft
Written by the company
Contact info
65/67 London Road, NR32 1LS, Lowestoft, United Kingdom
4.9
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Robert was amazing today
Robert was amazing today, his customer relation is superb!!!!!!!
August 28, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Ebenezer,
Thanks for the lovely review and fantastic support for Robert.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lowestoft
the guys in shop were excellent and were ever so helpful many thanks paul.
August 22, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Just like to thank Chloe for helping us…
Just like to thank Chloe for helping us with a query in the Lowestoft branch today. She explained everything in a clear, concise, professional but friendly manner
August 8, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Hilary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service. Went in for help with my phone and James was able to nearly half my bill. Will be doing all my upgrades in store in future
August 2, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Lizzie,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good help.
Good help.
Excellent and saved my a lot of money.,
I’m very happy with this service..
And I will recommend..this too my friend s
August 3, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Colin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lowestoft
Hey Michael,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anthony and chloe were very very…
Anthony and chloe were very very helpful, knowledgable, and proffesional. They resolved the problem thst I had with my phone and internet connection. They deserve promotion and a raise.
July 30, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Tim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
PAYG Esim
Just needed a pay as you go SIM for a secondary Esim.
Worked perfectly, always a really good experience with the Lowestoft Team!
July 23, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Polite helpful service from Bob
Polite helpful service from Bob, much appreciated.
July 22, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service thank you Bob and Scott
Great service thank you Bob and Scott
July 20, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Brett,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in to get help with a sim only…
Came in to get help with a sim only card, was helped by Chloe who was very helpful and talked me through everything I needed to know and I was very happy that she helped me she managed to get what I came in for! Will defo be using them again if I need help with anything else chloe defo deserves a bonus!😊
July 10, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Jasmin,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bob and Anthony are wonderful
We have visited this store a few times, there is one closer to where we live but I know that Bob and Anthony will always sort what we need, Bob is an absolute star and a real asset to Vodafone, I know I can go there and the service is incredible
July 18, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Sorrell,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and every thing explained …
Very helpful and every thing explained clearly, assistance from Bob and Anthony at the Lowestoft store.
June 14, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Pam,
We're happy to hear that our team was helpful and provided clear explanations.
Thanks,
Vodafone Social Media Team
Really helpful staff
Went into my local Vodafone because my phone was hacked. I saw Bob and James and between them they really helped and assured me that I hadn't been hacked. They changed some settings and so far the issue hasn't come back. Extremely happy and when I'm due an upgrade I will definitely be coming back
June 8, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey John,
Thanks for the lovely review and fantastic support for Bob and James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
LOVELY LUCI
Have just been to Vodafone shop and upgraded my account a very helpful chap called Luci helped me through it all 5 stars thank you
May 21, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey ALGAR,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Needed a Sim only upgrade
I needed to upgrade my contract to a new sim only. James the advisor at the Lowestoft branch was fantastic, made the process super simple and stress free. I got what I wanted and would recommend the store to friends and family.
May 1, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Kirii
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The two staff members in my local…
The two staff members in my local Lowestoft Vodafone store LU and BOB were so helpful they went above and beyond to sort out a problem and gave advice, it’s the best customer service I have ever received anywhere
May 5, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Edwina,
Thanks for the lovely review and fantastic support for Lu and Bob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone store amazing
After spending nearly 6 hours on the phone with Vodfone to sort out moving my boardband and sims over to Vodafone without any success I came into store. Bob was amazing sorted everything I needed in no time. Was very helpful and full of advice. Super service and lesson learned pop into store and get the personal touch of help and advice.
May 1, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went in to upgrade a sim only contract
Went in to upgrade a sim only contract. Sophie helped to get the PAC code and explained the new contracts, and how to get everything set up.
April 12, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Marianna,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Lowestoft - Upgrade deal
Went to Vodafone Lowestoft to see about upgrading my phone contract, i spoke to a person called Bob, he was was very helpful with my upgrade request and found me a great deal. Would highly recommend going to Lowestoft Vodafone store, all the staff are very helpful.
April 22, 2025
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Paul,
Thanks for the lovely review and fantastic support for Bob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.