Vodafone UK - Macclesfield Reviews 

355
TrustScore 5 out of 5

4.9

9 Mill Street Mall, Grosvenor Centre, SK11 6AJ Macclesfield, GB


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Rated 5 out of 5 stars

Very outstanding service from Luke. Really helpful up and beyond. Looking for solutions when the easiest way did not work.

Company replied

Rated 5 out of 5 stars

Recently lost my phone and Patrick at the Vodaphone store in Macclesfield was A class. His help and professionalism can’t be faulted. He made sure my lost phone was replaced swiftly and even sorted me... See more

Company replied

Rated 5 out of 5 stars

Called in as Sister in laws Doro phone had a electrical issue ,as in looked like it had set alight while charging The manager Patrick took charge of the issue , explaining that the phone was onl... See more

Company replied

Rated 5 out of 5 stars

Always the most helpful staff at Vodafone Macclesfield, doesn’t matter who you get, they can’t do enough for you. A nice calm atmosphere too.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Macclesfield

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 9 Mill Street Mall, Grosvenor Centre, SK11 6AJ, Macclesfield, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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1-star

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4.9

All reviews

(355)

40,708 reviews in the last 12 months

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Rated 5 out of 5 stars

Joshua and Paddy (Patrick) at the…

Joshua and Paddy (Patrick) at the macclesfield store were brilliant and went above and beyond to help me out with my SIM card issues.

July 1, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey James,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Wonderful old fashioned customer service. Brilliant service by Ben in the Macclesfield store.
Ben is a total credit to Vodafone. He showed great professionalism and diligence.
Well done

June 15, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Nick. Thank you for your review for Ben. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, nice & smooth, with a good deal by Ben

June 15, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Robert. Thank you for your review for Ben. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was Very friendly and gave a…

Ben was Very friendly and gave a wonderful service and very helpful and was very happy to explain everything I wasn’t 100% sure on

June 3, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Seb,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was lovely and helpful👍🏻

June 1, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Kelsey,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

ben!

what a sound guy is, was very efficient and helpful.

May 31, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Jack,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service Ben

Great service Ben. Really helpful sorting out my phone

May 29, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Debbie,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

As always Ben has given brilliant…

As always Ben has given brilliant service

May 29, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Coralie,

Thank you so much for your wonderful review and the amazing support you’ve shown for Ben —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good experience

Ben and paddy were both very helpful. Sorted issues that I had. Allowed me to create another account for the best deals to suit me. Very friendly and funny.

May 27, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Ma. Thank you for your review for both Ben and Paddy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The store manager Patrick was excellent…

The store manager Patrick was excellent he has given me his time and been very patient getting my new handset set up.
He has got me a great terms of contract, a new upgrade with more memory and data.
Patrick is a credit to his long-term employment with Vodafone.
A very knowledgeable man

May 26, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Susan,

Thanks for the lovely review and fantastic support for Patrick & team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative

Very informative, friendly, non judgmental.

May 24, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Katie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Rated 5 out of 5 stars

Bill was very helpful and knowledgeable…

Bill was very helpful and knowledgeable finished my transfer of data which I had no idea about. Very pleasant and friendly and patient with me. Joshua was also very helpful

May 24, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Jessica,

Thanks for the lovely review and fantastic support for Bill and Joshua.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was awesome

Ben was awesome. Talked me through everything

May 13, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Tony,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Instore

Ben, very helpful and knowledgeable, no pushy sales and fully explained the tariffs. Thanks

May 8, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey James,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paddy and Ben were very efficient

Paddy and Ben were very efficient, helpful and glad I have a local store that will sort things out.

May 6, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Simon,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and honest

Very helpful and honest

May 4, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Jason,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben from the Macclesfield shop was so…

Ben from the Macclesfield shop was so helpful and made my life easy and got me the best deal ever

April 29, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Amy,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was great

Ben was great, really helpful

April 25, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Julie,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was really helpful and…

Ben was really helpful and knowledgeable. Didn't feel pressurised.

April 15, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi. Thank you for your review for Ben. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My we vist today at vodafone…

My we vist today at vodafone macclesfield, Ben the person was very helpful and knowledgeable .

April 15, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Paul,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ben.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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